#customer-support

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Privacy professionals
fromTheregister
1 week ago

Telco giant Colt suffers attack, takes systems offline

Colt Technology Services experienced a cyber incident affecting its customer portal and other services without reports of data breaches.
fromThe Verge
1 week ago

Stripe apologizes for customer service agents claiming LGTBQ products were banned

Stripe issued an apology for incorrect information regarding its support for LGBTQ content sales.
E-Commerce
fromSpeckyboy Design Magazine
1 month ago

The 10 Best Cheap WordPress Hosting Packages in 2025 in 2025 - Speckyboy

Cheap WordPress hosting is affordable and suitable for small websites, but comes with potential trade-offs in performance and support.
Cars
fromTESLARATI
2 weeks ago

Elon Musk explains why Tesla stepped back from Project Dojo

Tesla is implementing a pilot program to improve communication between customers and Service Centers.
fromTheregister
2 weeks ago

Tech support team won pay rise for reading manuals

While the documentation was extremely thorough, it was sometimes difficult to know where to look for any particular piece of information. Things were always correctly cross-referenced but sometimes the process of tracking the flow of any particular function could take you across many of the dozens of manuals.
Tech industry
fromZDNET
2 weeks ago

Dashlane ends free subscriptions - you have one month to upgrade or switch

Dashlane is discontinuing its free plan effective September 16.
Business
fromBusiness Matters
2 weeks ago

Inside Boss Laser: How One Company Cut Through the Noise

Boss Laser provides reliable laser machines at fair prices with exceptional customer support since its founding in 2012.
E-Commerce
fromTearsheet
3 weeks ago

How Intuit is designing embedded AI agents in QuickBooks to serve SMBs - Tearsheet

Automation tools for SMBs often fail with unexpected scenarios, leading to the need for more adaptive solutions.
#ai-impact
fromFuturism
3 weeks ago
Artificial intelligence

Sam Altman Says OpenAI Is Poised to Wipe Out Entire Categories of Human Jobs

fromFuturism
3 weeks ago
Artificial intelligence

Sam Altman Says OpenAI Is Poised to Wipe Out Entire Categories of Human Jobs

Real estate
fromwww.housingwire.com
4 weeks ago

MoxiWorks promotes Dave Greenbaum to chief customer officer

Dave Greenbaum leads client success initiatives and customer support, focusing on retention and satisfaction for over 3,000 brokerages and 400,000 agents.
#ai
fromCX Dive
1 month ago
Social media marketing

How AI is changing expectations for customer support on social media

fromSilicon Canals
1 month ago
Tech industry

UK's Gradient Labs claims to have solved AI customer service for finance; will pay $10K if your provider beats them - Silicon Canals

fromWIRED
4 months ago
Artificial intelligence

An AI Customer Service Chatbot Made Up a Company Policy-and Created a Mess

fromCX Dive
1 month ago
Social media marketing

How AI is changing expectations for customer support on social media

fromSilicon Canals
1 month ago
Tech industry

UK's Gradient Labs claims to have solved AI customer service for finance; will pay $10K if your provider beats them - Silicon Canals

Artificial intelligence
fromWIRED
4 months ago

An AI Customer Service Chatbot Made Up a Company Policy-and Created a Mess

Cursor's AI support bot falsely claimed a non-existent policy, causing user frustration and potential business harm.
fromwww.reviewed.com
1 month ago

A Squarespace Website Makes Going Pro Surprisingly Easy

Squarespace enables users to easily create professional websites without coding knowledge.
It offers drag-and-drop functionality along with customizable templates for various use cases.
E-Commerce
fromMarTech
1 month ago

14 HubSpot updates from June 2025 you can't miss | MarTech

HubSpot released over 100 product updates in June 2025, enhancing AI capabilities, CRM flexibility, and cross-team collaboration.
fromHackernoon
4 years ago

A New Breed of Chatbots Are Quietly Changing Product Management | HackerNoon

Retrieval Augmented Generation (RAG) combines the power of Large Language Models (LLMs) with a custom knowledge base, enabling precise and contextually relevant responses from customers.
E-Commerce
Public health
fromThe Mercury News
1 month ago

PG&E committing $50 million to financial assistance programs

Pacific Gas and Electric Company is committing $50 million to assist customers with past-due energy bills through financial assistance programs.
fromThe Verge
1 month ago

HMD is 'scaling back' in the US, killing Nokia all over again

HMD is navigating a challenging geopolitical and economic environment and has decided to scale back its US operations after careful consideration.
Business
#ai-technology
fromFortune
1 month ago
Artificial intelligence

Salesforce surpasses 1 million AI agent-customer conversations, says finance chief

fromSilicon Canals
1 month ago
Startup companies

What's in a Name: Fonio.ai's founders finalised its name during a 90-minute car ride; now the AI startup records 92% revenue growth - Silicon Canals

fromFortune
1 month ago
Artificial intelligence

Salesforce surpasses 1 million AI agent-customer conversations, says finance chief

fromSilicon Canals
1 month ago
Startup companies

What's in a Name: Fonio.ai's founders finalised its name during a 90-minute car ride; now the AI startup records 92% revenue growth - Silicon Canals

fromTheregister
1 month ago

Google Cloud keeps AI data in UK, but not the support

Google Cloud is offering organizations the option to keep Gemini 2.5 Flash machine learning processing entirely within the UK to address data sovereignty concerns. This allows customers to select the UK region for data storage and processing, which is crucial for sectors like financial services that warrant local data compliance.
Privacy professionals
Gadgets
fromGSMArena.com
1 month ago

Here's an official update on the Sony Xperia 1 VII problems

Sony has halted Xperia 1 VII sales in Japan due to serious issues of random reboots and shutdowns.
#ai-agents
fromZDNET
1 month ago
Artificial intelligence

A million customer conversations with AI agents yielded this surprising lesson

fromZDNET
3 months ago
Artificial intelligence

60% of AI agents are embedded in IT departments - here's what they're doing

fromZDNET
1 month ago
Artificial intelligence

A million customer conversations with AI agents yielded this surprising lesson

Artificial intelligence
fromZDNET
3 months ago

60% of AI agents are embedded in IT departments - here's what they're doing

AI agents are rapidly gaining traction in enterprises, with 96% of organizations planning to expand their use in the next year.
fromTechzine Global
1 month ago

Ingram Micro slowly gets back on its feet after ransomware attack

Ingram Micro is reactivating customer orders post-ransomware attack, but support issues and communication deficiencies persist.
fromTechRadar
1 month ago

5 ways AI marketing can help drive your ecommerce success

AI tools can significantly enhance consumer personalization in e-commerce by analyzing customer data to provide tailored shopping experiences, improving engagement rates and sales conversions.
E-Commerce
fromClickUp
1 month ago

11 Best FAQ Software and Tools in 2025 | ClickUp

37% of online shoppers abandon purchases because they can't find answers.
fromTheregister
1 month ago

UK charity bank branded 'disaster' after platform migration

CAF Bank's online banking platform transition has led to widespread customer dissatisfaction due to access issues and poor software integration.
fromTechCrunch
1 month ago

Meta users say paying for Verified support has been useless in the face of mass bans | TechCrunch

Meta Verified users report inadequate customer support during account bans.
#ai-integration
fromZDNET
1 month ago
Digital life

Your Verizon customer service experience is about to feel very different due to an AI overhaul

fromZDNET
1 month ago
Digital life

Verizon's customer service revamp includes AI - and emailing the CEO

fromZDNET
1 month ago
Digital life

Your Verizon customer service experience is about to feel very different due to an AI overhaul

fromZDNET
1 month ago
Digital life

Verizon's customer service revamp includes AI - and emailing the CEO

fromEngadget
2 months ago

How to fix the Switch 2 battery indicator

Nintendo Switch 2 users are experiencing battery life discrepancies, prompting the company to suggest a simple fix via Recovery Mode.
Video games
Growth hacking
fromInc
2 months ago

Turning Trends Into Innovation: Our In-House Product Story

Customer interactions have evolved drastically, making adaptation essential for success in the support industry.
fromeLearning
2 months ago
Online learning

Captivate 11 (2019) download - eLearning

Adobe Captivate 11 (2019) download links are no longer functioning, indicating a potential discontinuation of the product.
Artificial intelligence
fromClickUp
2 months ago

13 Best Chatbase Alternatives for AI-Powered Chatbots in 2025

Chatbase is a popular AI chatbot option, but there are numerous alternatives available with superior features.
Many new platforms provide better integrations, automation, and user experiences compared to Chatbase.
Remote teams
fromClickUp
2 months ago

What Is Task Routing? How to Automate Workflows Smartly

Smart task routing improves efficiency in high-volume contact centers by assigning tasks based on agent expertise rather than just availability.
Mobile UX
fromGSMArena.com
2 months ago

Google Store launches in India

Google Store now enables direct purchases in India for smartphones and other products.
Purchasing from Google Store offers unique benefits like EMI options and cashback.
All products come with a price match guarantee and 24/7 expert support.
Apple
fromZDNET
2 months ago

Don't buy premium earbuds without knowing the answer to this question

Replacing a lost earbud from Samsung can be unexpectedly expensive and frustrating.
fromZDNET
2 months ago

I love my Samsung Galaxy Buds3 Pro - but I wish I had Apple or Google earbuds instead. Here's why

Samsung's customer support can be a frustrating experience, especially when dealing with replacement parts for earbuds.
fromInsideEVs
3 months ago

Dear Car Dealers: This Is How You Sell An EV In 2025

The shift to EVs presents buyers with potential cost savings and quality-of-life improvements but also creates friction and disappointment during the buying process.
Alternative transportation
Remote teams
fromBusiness Matters
3 months ago

Expert View: Simply Contact's John Cole On the Strategic Rise of Nearshore BPO

UK companies increasingly prefer nearshore outsourcing for better time zone alignment and cultural fit.
Nearshore outsourcing allows for seamless collaboration, faster problem resolution, and improved customer loyalty.
fromClickUp
4 months ago

10 Best Clearfeed AI Alternatives in 2025 | ClickUp

"ClearFeed AI is an innovative platform that routes customer queries to Slack and MS Teams, enhancing response times and service quality, but it has limitations."
Artificial intelligence
Bicycling
fromBikemag
3 months ago

Revel Hints at Hope for the Company's Future While Announcing Huge Sale on Select Inventory

Revel may have a chance to continue operations due to strong customer support despite facing significant financial troubles.
#artificial-intelligence
fromTechCrunch
3 months ago
Artificial intelligence

Amazon updates Q Business to let companies build public-facing chatbots | TechCrunch

Amazon's Q Business introduces anonymous access for public-facing chatbots.
This feature aids customer support tasks without requiring user authentication.
fromTechCrunch
3 months ago
Artificial intelligence

Amazon updates Q Business to let companies build public-facing chatbots | TechCrunch

fromwww.independent.co.uk
3 months ago

M&S customers rally behind retailer after cyber attack

"At such a critical moment in US history, we need reporters on the ground. Your donation allows us to keep sending journalists to speak to both sides of the story."
London startup
Web design
fromTechRadar
3 months ago

A2 Hosting rebrands as Hosting.com

A2 Hosting rebrands to Hosting.com to enhance global recognition and expand its services while maintaining core values.
fromLondon Business News | Londonlovesbusiness.com
3 months ago

Captex review: A comprehensive evaluation - is it worth your investment? - London Business News | Londonlovesbusiness.com

Captex is an accessible trading platform providing flexible account types and a variety of market options, tailored for traders of all experience levels.
Cryptocurrency
fromTechCrunch
3 months ago

YouTube support affected by European power outages, too | TechCrunch

YouTube's customer support team is offline due to power outages in Spain and Portugal.
fromwww.yourlocalguardian.co.uk
4 months ago

Royal Mail issues apology due to postal issues in New Malden

Royal Mail is facing delivery issues in New Malden due to local problems but will minimize customer inconvenience through rotation of services.
fromArs Technica
4 months ago

Company apologizes after AI support agent invents policy that causes user uproar

AI systems can fabricate information leading to customer frustration and potential business losses, highlighting risks in human oversight.
fromArs Technica
4 months ago

Disgruntled users roast X for killing Support account

"Lololol your support for Premium is essentially non-existent," a subscriber with more than 200,000 followers wrote, while another quipped 'Okay, so no more support? lol.'
Mental health
fromTheregister
4 months ago

TalkTalk Business pulls disappearing act on customer emails

TalkTalk admitted they have made a mistake in changing the settings for a number of Domains that they host.
Tech industry
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