#customer-support

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SES water supply should return to normal by lunch' after four days of issues

Water supplies in south London are expected to return to normal by December 19, after four days of disruptions.

Oppo announces premium service for Find X8 series, including a free screen replacement

Oppo enhances customer experience for Find X8 series with Premium Services, including warranties, screen protection, and dedicated support.

Ofgem proposes zero standing charge on household energy bills - London Business News | Londonlovesbusiness.com

Ofgem is considering eliminating standing charges for energy customers to assist those struggling with debts.

Pros of modern online casinos from the top 10 rankings - London Business News | Londonlovesbusiness.com

Modern online casinos enhance player experience with multi-level bonuses and around-the-clock customer support.

How to Improve End-To-End Customer Experience | ClickUp

High-quality end-to-end customer experience can differentiate brands and drive scalable success through optimized customer interactions.

Attekmi Recognised for Superior Customer Service in Ad Tech with Top Industry Awards

Attekmi has received multiple industry awards for exceptional customer service and support, reflecting its commitment to client satisfaction.

How a live chat translator enhances global customer support - London Business News | Londonlovesbusiness.com

Live chat translation is essential for international businesses to enhance customer support and build lasting relationships.

Multiple energy firms offering free electricity for customers this Christmas

E.ON Next and EDF offer free electricity on key festive days to alleviate potential financial burdens for households during Christmas.

Microsoft DevLabs Extensions - Azure DevOps Blog

Microsoft DevLabs extensions are crucial for Azure DevOps but faced issues due to outdated support; active maintenance is now prioritized.

QNAP firmware update leaves NAS owners locked out of their boxes

QNAP's recent firmware update for NAS devices led to widespread access issues, undermining user confidence despite a quick response and fix.
#remote-work

The 6 next big things in enterprise technology for 2024

AI tools improve work processes and customer interactions quietly and effectively.

Job Vacancy: Customer Support Manager // Komoot | Operations & Support Jobs | Berlin Startup Jobs

Komoot's Customer Support Manager role focuses on enhancing user satisfaction through effective problem-solving and communication.

The 6 next big things in enterprise technology for 2024

AI tools improve work processes and customer interactions quietly and effectively.

Job Vacancy: Customer Support Manager // Komoot | Operations & Support Jobs | Berlin Startup Jobs

Komoot's Customer Support Manager role focuses on enhancing user satisfaction through effective problem-solving and communication.
moreremote-work
#generative-ai

Salesforce Reveals AI Agents for Customer Service

Salesforce's Agentforce platform streamlines generative AI deployment for businesses without requiring custom model development.
AI agents can autonomously converse with customers, enhancing support and marketing efforts.

AI helps India's Meesho cut customer call costs by 75% | TechCrunch

Meesho launched India's first generative AI-powered voice bot for customer support, reducing call handling costs by 75%.
The bot currently supports English and Hindi, handling 60,000 calls daily.

Reimagining Rev-Ops with Gen AI: Customer Success | HackerNoon

Generative AI is transforming Customer Success by enhancing personalization and improving customer support through advanced data analysis and AI-powered tools.

Using genAI for growing a startup: Best of the MarTechBot | MarTech

Generative AI can be used by startups for content generation, personalized marketing, customer support, and data analysis.
Generative AI can save time and resources while maintaining consistency and relevance in content generation.

Will the EU disrupt AI-powered customer support? | MarTech

The E.U. may mandate 'the right to talk to a human' in customer support by 2028.
Generative AI adoption may face regulatory challenges, with potential EU impact on AI-generated content.

Salesforce Reveals AI Agents for Customer Service

Salesforce's Agentforce platform streamlines generative AI deployment for businesses without requiring custom model development.
AI agents can autonomously converse with customers, enhancing support and marketing efforts.

AI helps India's Meesho cut customer call costs by 75% | TechCrunch

Meesho launched India's first generative AI-powered voice bot for customer support, reducing call handling costs by 75%.
The bot currently supports English and Hindi, handling 60,000 calls daily.

Reimagining Rev-Ops with Gen AI: Customer Success | HackerNoon

Generative AI is transforming Customer Success by enhancing personalization and improving customer support through advanced data analysis and AI-powered tools.

Using genAI for growing a startup: Best of the MarTechBot | MarTech

Generative AI can be used by startups for content generation, personalized marketing, customer support, and data analysis.
Generative AI can save time and resources while maintaining consistency and relevance in content generation.

Will the EU disrupt AI-powered customer support? | MarTech

The E.U. may mandate 'the right to talk to a human' in customer support by 2028.
Generative AI adoption may face regulatory challenges, with potential EU impact on AI-generated content.
moregenerative-ai

Bitcoin Multisig Company Casa Makes Self-Sovereignty Easy

Casa provides user-friendly multisig wallets with customer support, bridging a significant gap in the crypto industry for non-technical users.
from TechCrunch
1 month ago

Text marketing firm Take Blip secures backing from SoftBank, Microsoft | TechCrunch

Consumers prefer texting over phone calls for company communications, indicating a shift in customer interaction methods.
from InfoWorld
1 month ago

The dirty little secret of open source contributions

Enterprises prioritize quick and low-cost solutions over active contributions in open source software management.
#troubleshooting

Microsoft's November Patch Tuesday squashes several bugs in Windows 11 24H2

Microsoft's Patch Tuesday updates address significant bugs in Windows 11 24H2, providing necessary fixes for numerous known issues.
The updates improve networking, Task Manager accuracy, and persistent glitch resolutions, enhancing overall user experience.

Contact

Wine Enthusiast offers customer support for product inquiries and troubleshooting.
Customer service is available Monday to Friday, from 9 am to 5:30 pm ET.

Warfare Enters the A.I. Era

The article provides options for accessing feeds on different devices
If users are unable to access their feeds, they can contact customer support or check the FAQ for help

Microsoft's November Patch Tuesday squashes several bugs in Windows 11 24H2

Microsoft's Patch Tuesday updates address significant bugs in Windows 11 24H2, providing necessary fixes for numerous known issues.
The updates improve networking, Task Manager accuracy, and persistent glitch resolutions, enhancing overall user experience.

Contact

Wine Enthusiast offers customer support for product inquiries and troubleshooting.
Customer service is available Monday to Friday, from 9 am to 5:30 pm ET.

Warfare Enters the A.I. Era

The article provides options for accessing feeds on different devices
If users are unable to access their feeds, they can contact customer support or check the FAQ for help
moretroubleshooting

AeroGarden, a Pandemic-Era Phenomenon, Is No More. What Happens Next?

AeroGarden users should anticipate limited customer support after 90 days and consider alternative nutrient sources for ongoing use.
#podcast-feeds

How To Take Your Nonprofit Organization to the Next Level

Contact customer support if you can't access your feeds and check the FAQ for additional help.

Most Skincare Products are BS. Here Are the Facts.

Contact customer support if unable to access feeds.
Options provided for manual setup based on device being used.

How To Take Your Nonprofit Organization to the Next Level

Contact customer support if you can't access your feeds and check the FAQ for additional help.

Most Skincare Products are BS. Here Are the Facts.

Contact customer support if unable to access feeds.
Options provided for manual setup based on device being used.
morepodcast-feeds
#user-verification

Bloomberg

Unusual activity detection on a network can lead to verification challenges for users.

Bloomberg

Internet security measures may flag unusual activity and require verification from users to protect against automated scripts.

Bloomberg

Unusual activity detection on a network can lead to verification challenges for users.

Bloomberg

Internet security measures may flag unusual activity and require verification from users to protect against automated scripts.
moreuser-verification

Top WooCommerce Extensions to Grow a Store

WooCommerce offers various essential extensions that help customize, manage, and grow an ecommerce store effectively.

NatWest profits rise - London Business News | Londonlovesbusiness.com

NatWest reports a 25% profit increase to £1.67 billion, surpassing expectations and highlighting growth in customer support and lending.
Strong financial performance supports the UK economy through enhanced customer service and lending growth.

Uber ate my money, but it won't listen when I try to complain

Uber's customer support system is largely automated and ineffective, especially in fraud cases.

Job Vacancy: Werkstudent/Mitarbeiter in Teilzeit Customer Support (m/w/d) // CKM Group | Operations & Support Jobs | Berlin Startup Jobs

CKM Group aims to lead future healthcare through preventive services and telemedicine, focusing on access to medical cannabis and customer satisfaction.

MoneyGram hack update: Breach included Social Security numbers, government documents, bank and other sensitive data

MoneyGram's cybersecurity breach compromised customers' personal information, and ongoing investigations address the extent of the incident.
#ai

5 Practical Ways Entrepreneurs Can Add AI to Their Toolkit Today | Entrepreneur

AI is a transformative technology enabling small businesses to compete effectively.

AI-powered customer support: Predictive analytics to anticipate and solve issues - London Business News | Londonlovesbusiness.com

Predictive analytics in AI customer support can enhance service quality and customer loyalty through proactive issue management.

Pega launches new AI buddy | MarTech

Pega has launched GenAI Knowledge Buddy to help employees and customers find and synthesize information from scattered knowledge bases.
Knowledge Buddy responds to natural language prompts and can generate new content based on existing libraries.

5 Practical Ways Entrepreneurs Can Add AI to Their Toolkit Today | Entrepreneur

AI is a transformative technology enabling small businesses to compete effectively.

AI-powered customer support: Predictive analytics to anticipate and solve issues - London Business News | Londonlovesbusiness.com

Predictive analytics in AI customer support can enhance service quality and customer loyalty through proactive issue management.

Pega launches new AI buddy | MarTech

Pega has launched GenAI Knowledge Buddy to help employees and customers find and synthesize information from scattered knowledge bases.
Knowledge Buddy responds to natural language prompts and can generate new content based on existing libraries.
moreai

Business Matters' Secrets of Success: Brendan Noud

LearnUpon revolutionizes training delivery with a customer-centric LMS solution focusing on innovation and robust support.

Building for Everyone? Here's Why Less is More: Part 2 | HackerNoon

Targeting multiple industries complicates product development and customer support, leading to inefficiency and confusion.
#professional-development

Here's What 33 Months in Customer Support Taught Me | HackerNoon

Customer support roles can be unexpectedly fulfilling and transformative when approached with empathy and professionalism.

Job Vacancy: Werkstudent:in Customer Support (w/m/d) // Your Showdown GmbH | Internships Jobs | Berlin Startup Jobs

Your Showdown offers diverse group events that enhance teamwork and cater to various occasions, providing a platform for engaging challenges and games.

Here's What 33 Months in Customer Support Taught Me | HackerNoon

Customer support roles can be unexpectedly fulfilling and transformative when approached with empathy and professionalism.

Job Vacancy: Werkstudent:in Customer Support (w/m/d) // Your Showdown GmbH | Internships Jobs | Berlin Startup Jobs

Your Showdown offers diverse group events that enhance teamwork and cater to various occasions, providing a platform for engaging challenges and games.
moreprofessional-development
#business-operations

HubSpot experts share tips for successful CRM implementations | MarTech

Choosing the right implementation path is crucial for a successful CRM transition, as HubSpot offers tailored support options.

When to Use Answering Services vs Call Center Services

Answering services are best for basic inquiries and messages; call centers handle more comprehensive customer needs across various channels.

HubSpot experts share tips for successful CRM implementations | MarTech

Choosing the right implementation path is crucial for a successful CRM transition, as HubSpot offers tailored support options.

When to Use Answering Services vs Call Center Services

Answering services are best for basic inquiries and messages; call centers handle more comprehensive customer needs across various channels.
morebusiness-operations

How good is Squarespace customer support? We put it to the test

Squarespace's customer support resources are user-friendly and comprehensive, providing various ways to assist users in creating websites effectively.

Sky Glass owners complain as TVs won't turn on

Sky Glass and Sky streaming service customers reported major technical issues, impacting device functionality and user satisfaction. Sky has urged users to restart devices.

10 Best Service Request Management Software in 2024

Implementing service request management software improves efficiency and customer satisfaction in handling client requests.
from TechCrunch
3 months ago

Pylon lands $17M investment to build a full service B2B customer service platform | TechCrunch

Pylon's evolution shows the need for integrated customer communication tools in the B2B market to better serve enterprise needs.
#web-hosting

The Benefits of WordPress.com Hosting: A Comprehensive Guide for Website Success

WordPress.com provides a user-friendly, optimized, secure, and supported platform for creating and managing WordPress websites.

TMDHosting: The #1 Preferred Shared Hosting Solution for Reliability

TMDHosting provides a reliable, budget-friendly hosting solution ideal for small businesses, with strong customer support and multiple georedundant server locations.

The Benefits of WordPress.com Hosting: A Comprehensive Guide for Website Success

WordPress.com provides a user-friendly, optimized, secure, and supported platform for creating and managing WordPress websites.

TMDHosting: The #1 Preferred Shared Hosting Solution for Reliability

TMDHosting provides a reliable, budget-friendly hosting solution ideal for small businesses, with strong customer support and multiple georedundant server locations.
moreweb-hosting
#ai-development

How to Build Chatbots With LangChain | The PyCharm Blog

Chatbots using LLMs offer context-aware and emotionally intelligent responses, revolutionizing customer support capabilities.

How a Scrappy Cryptominer Transformed Into the Multibillion-Dollar Backbone of the AI Boom

CoreWeave transformed from a hobby into a $19 billion unicorn providing GPUs for AI developers.

How to Build Chatbots With LangChain | The PyCharm Blog

Chatbots using LLMs offer context-aware and emotionally intelligent responses, revolutionizing customer support capabilities.

How a Scrappy Cryptominer Transformed Into the Multibillion-Dollar Backbone of the AI Boom

CoreWeave transformed from a hobby into a $19 billion unicorn providing GPUs for AI developers.
moreai-development

UK's Gradient Labs secures 3.2M in Seed funding

Gradient Labs raised £2.8M to develop an AI operating system that automates manual work, focusing on quality customer support automation.

Effective Strategies for Handling Sensitive Issues With Customers | HackerNoon

Prioritizing empathetic communication and personalized solutions is crucial for effective customer support in the sensitive dating sector.

Why this AI startup is betting on voice-enabled bots to scale AI adoption in India | TechCrunch

Providing AI chatbots in local languages is essential for diverse markets with multiple dialects.

The best online checking accounts you need to know about

Finding the ideal checking account involves considering various factors like interest rates, fees, and customer support.

Bloomberg

To prevent being detected as a robot, ensure browser supports JavaScript, cookies, and not blocked; contact support for help.

Where to Buy Kratom: Best Kratom Brands to Buy Quality Kratom Products

When buying Kratom, choose reputable online vendors like Super Speciosa for high-quality products.

Japanese Exchange DMM Bitcoin Hacked for Over $300 Million in BTC

DMM Bitcoin experienced a security breach leading to a loss of over $300 million worth of BTC.

A Live, Human-Free Bicycle Advocacy Bot

Computer programs can efficiently perform various tasks on websites, but they may fail in providing adequate customer support when needed.

London Drugs begins to gradually reopen stores 6 days after cyberattack | CBC News

London Drugs is gradually reopening stores in Western Canada following a cybersecurity incident, prioritizing customer needs and working with cybersecurity experts for a secure restoration.

Broadcom extends support for VMware's old perpetual license

Broadcom is making changes to support VMware customers who don't want new software subscriptions.
#music-industry

Job Vacancy: Operations and Support Assistant (Working student, German and English speaking) // iMusician Digital AG | Operations & Support Jobs | Berlin Startup Jobs

Diverse role involving German customer support and office operations in Berlin.
Part-time position for a working student interested in music industry operations.

Job Vacancy: Devops Engineer (part time, 80%) // iMusician Digital AG | IT / Software Development Jobs | Berlin Startup Jobs

iMusician is hiring a Devops Engineer for their team in Berlin
The role involves working closely with Customer Support and Marketing Operations teams

Job Vacancy: Operations and Support Assistant (Working student, German and English speaking) // iMusician Digital AG | Operations & Support Jobs | Berlin Startup Jobs

Diverse role involving German customer support and office operations in Berlin.
Part-time position for a working student interested in music industry operations.

Job Vacancy: Devops Engineer (part time, 80%) // iMusician Digital AG | IT / Software Development Jobs | Berlin Startup Jobs

iMusician is hiring a Devops Engineer for their team in Berlin
The role involves working closely with Customer Support and Marketing Operations teams
moremusic-industry

Equistak review: Is it a good and reliable trading broker?

Equistak provides a comprehensive platform for cryptocurrency trading and investment.
The platform offers exemplary customer support and a diverse range of deposit and withdrawal options.

Is Microsoft Outlook down? Users say they can't send or receive emails

Microsoft Outlook facing email sending/receiving issues.
Microsoft acknowledges the problem but doesn't disclose the cause.

Job Vacancy: Customer Care Manager (m/f/d) // JOIN Solutions AG | Operations & Support Jobs | Berlin Startup Jobs

Customer Care Manager plays a crucial role in ensuring customer satisfaction and loyalty by providing exceptional support and service.
Key responsibilities include customer support, relationship management, and process optimization focusing on improving efficiency and customer feedback integration.
#facebook

How to contact Facebook customer service

Facebook can be difficult to contact for customer support, with limited phone numbers available and email being the preferred method.
Facebook has designated email addresses for different purposes, such as recovering accounts, appealing blocked content, reporting abuse, and requesting data.

The 3 easiest ways to actually get ahold of Facebook customer support

Facebook lacks a call center for customer support, making it challenging to contact them directly.
There are specific methods outlined for users to reach out to Facebook for support, including using contact forms and email/chat options.

How to contact Facebook customer service

Facebook can be difficult to contact for customer support, with limited phone numbers available and email being the preferred method.
Facebook has designated email addresses for different purposes, such as recovering accounts, appealing blocked content, reporting abuse, and requesting data.

The 3 easiest ways to actually get ahold of Facebook customer support

Facebook lacks a call center for customer support, making it challenging to contact them directly.
There are specific methods outlined for users to reach out to Facebook for support, including using contact forms and email/chat options.
morefacebook

AI-powered martech releases and news: March 28 | MarTech

86% of founders believe AI benefits their GTM strategy.
AI aids in personalized pricing, customer support, content creation, and data analytics.

Shopify Vs. eBay (2024 Comparison)

Shopify has a wider selection of third-party apps compared to eBay.
Shopify offers more diverse store templates and greater flexibility with product images than eBay.

Key measures reputable operators like 7bitcasino take to ensure responsible gambling

Customer support is crucial for responsible gambling at online casinos like 7bitcasino, offering 24/7 live chat.
Setting deposit and loss limits helps control spending and prevent problem gambling at reputable online casinos.

Best ClickFunnels Alternatives Of 2024

The Forbes Advisor uses a five-star rating system to rank website builders based on various categories.
The website builders were evaluated based on expert score, pricing and value, customer support, general features, and additional features.

Netflix Already Won The Streaming Race; Can AI Help With That? | AdExchanger

Streaming services are losing to Netflix in terms of content and profitability.
Smaller businesses are disproportionately affected by the lack of customer support from platforms like Meta.

Drive with Confidence: Tips for Identifying Trusted Military Base Car Transport - Social Media Explorer

Reliable car transport is important for military personnel during frequent relocations.
Military Car Shipping, Inc. offers door-to-door service, real-time tracking, and exceptional customer support.

Job Vacancy: Customer Support Associate (m/w/d) // Helppy | Operations & Support Jobs | Berlin Startup Jobs

Helppy is a Finnish startup that is revolutionizing elderly care.
They are currently hiring a Customer Support Associate to ensure smooth operations and provide assistance to customers and Helppers.
#product-adoption

Leveraging the power of community to drive product adoption - LogRocket Blog

Building product communities can have a significant impact on driving product adoption.
Product communities can help with brand awareness, customer support, and driving word-of-mouth recommendations.

Leveraging the power of community to drive product adoption - LogRocket Blog

Building product communities can have a significant impact on driving product adoption.
Product communities can help with brand awareness, customer support, and driving word-of-mouth recommendations.

Leveraging the power of community to drive product adoption - LogRocket Blog

Building product communities can have a significant impact on driving product adoption.
Product communities can help with brand awareness, customer support, and driving word-of-mouth recommendations.

Leveraging the power of community to drive product adoption - LogRocket Blog

Building product communities can have a significant impact on driving product adoption.
Product communities can help with brand awareness, customer support, and driving word-of-mouth recommendations.

Leveraging the power of community to drive product adoption - LogRocket Blog

Building product communities can have a significant impact on driving product adoption.
Product communities can help with brand awareness, customer support, and driving word-of-mouth recommendations.

Leveraging the power of community to drive product adoption - LogRocket Blog

Building product communities can have a significant impact on driving product adoption.
Product communities can help with brand awareness, customer support, and driving word-of-mouth recommendations.
moreproduct-adoption

Leveraging the power of community to drive product adoption - LogRocket Blog

Building product communities can have a significant impact on driving product adoption.
Product communities can help with brand awareness, customer support, and driving word-of-mouth recommendations.

Leveraging the power of community to drive product adoption - LogRocket Blog

Building product communities can have a significant impact on driving product adoption.
Product communities can help with brand awareness, customer support, and driving word-of-mouth recommendations.

Job Vacancy: Teamleiter Kundensupport DACH (w/m/d/x) // HelloFresh Deutschland | Operations & Support Jobs | Berlin Startup Jobs

You will be an essential part of a mission to change the way people eat
You will lead a customer support team and support the development of customer service in the DACH market

SmileDirectClub shuts down months after filing for bankruptcy protection | CBC News

SmileDirectClub is shutting down its global operations and no longer offering its aligner treatment through its telehealth platform.
Existing customers are left in limbo with cancelled orders and no customer care support.

How to Accelerate Your Business Communication With ChaGPT

ChatGPT is a groundbreaking innovation that transforms the way companies interact and exchange information.
ChatGPT can enhance customer interactions and streamline internal communication processes in businesses.
#customer support

What year 2 of the generative AI craze will look like, according to 41 experts

Generative AI tools like ChatGPT and Midjourney will be used to increase employee productivity and assist in customer support.
By the end of 2024, AI agents will manage our daily communications, filtering and responding to emails on our behalf.
Generative AI will contribute to a more personalized employee experience, leading to increased engagement, satisfaction, and productivity.

Scope of Okta helpdesk breach widens to impact all users | Computer Weekly

Okta warns customers of a larger data compromise in its Help Center customer support management system.
A threat actor gained access to Okta's case management system and potentially compromised all customers who have used the system.

ChatGPT for Businesses: Utilizing AI for Enhanced Customer Support and Content Creation

ChatGPT holds immense promise for transforming customer interactions and content creation in businesses.
ChatGPT can enhance customer support by powering chatbots that handle a wide range of inquiries and free up human agents for more complex issues.

Best Cheap Website Builders of 2023

The article provides a list of top-rated website builders that offer free or low-cost plans.
Criteria for ranking the builders include affordability, functionality, and customer support.

What year 2 of the generative AI craze will look like, according to 41 experts

Generative AI tools like ChatGPT and Midjourney will be used to increase employee productivity and assist in customer support.
By the end of 2024, AI agents will manage our daily communications, filtering and responding to emails on our behalf.
Generative AI will contribute to a more personalized employee experience, leading to increased engagement, satisfaction, and productivity.

Scope of Okta helpdesk breach widens to impact all users | Computer Weekly

Okta warns customers of a larger data compromise in its Help Center customer support management system.
A threat actor gained access to Okta's case management system and potentially compromised all customers who have used the system.

ChatGPT for Businesses: Utilizing AI for Enhanced Customer Support and Content Creation

ChatGPT holds immense promise for transforming customer interactions and content creation in businesses.
ChatGPT can enhance customer support by powering chatbots that handle a wide range of inquiries and free up human agents for more complex issues.

Best Cheap Website Builders of 2023

The article provides a list of top-rated website builders that offer free or low-cost plans.
Criteria for ranking the builders include affordability, functionality, and customer support.
morecustomer support
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