#customer-support

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#e-commerce
Mobile UX
fromGSMArena.com
1 day ago

Google Store launches in India

Google Store now enables direct purchases in India for smartphones and other products.
Purchasing from Google Store offers unique benefits like EMI options and cashback.
All products come with a price match guarantee and 24/7 expert support.
Marketing tech
fromForbes
3 months ago

Council Post: Is Conversational Commerce Stuck In Support Mode?

Conversational commerce is experiencing explosive growth, primarily in customer support automation.
fromBusiness Insider
4 months ago
Remote teams

Shopify's quiet layoffs continue among customer support workers

Shopify's Support division has implemented layoffs and turned to AI and third-party vendors to manage customer service issues.
Mobile UX
fromGSMArena.com
1 day ago

Google Store launches in India

Google Store now enables direct purchases in India for smartphones and other products.
Purchasing from Google Store offers unique benefits like EMI options and cashback.
All products come with a price match guarantee and 24/7 expert support.
Marketing tech
fromForbes
3 months ago

Council Post: Is Conversational Commerce Stuck In Support Mode?

Conversational commerce is experiencing explosive growth, primarily in customer support automation.
#tech-experience
fromZDNET
3 days ago
Apple

I love my Samsung Galaxy Buds3 Pro - but I wish I had Apple or Google earbuds instead. Here's why

fromZDNET
3 days ago
Apple

I love my Samsung Galaxy Buds3 Pro - but I wish I had Apple or Google earbuds instead. Here's why

Remote teams
fromBusiness Matters
2 weeks ago

Expert View: Simply Contact's John Cole On the Strategic Rise of Nearshore BPO

UK companies increasingly prefer nearshore outsourcing for better time zone alignment and cultural fit.
Nearshore outsourcing allows for seamless collaboration, faster problem resolution, and improved customer loyalty.
fromClickUp
1 month ago

10 Best Clearfeed AI Alternatives in 2025 | ClickUp

"ClearFeed AI is an innovative platform that routes customer queries to Slack and MS Teams, enhancing response times and service quality, but it has limitations."
Artificial intelligence
fromBikemag
3 weeks ago

Revel Hints at Hope for the Company's Future While Announcing Huge Sale on Select Inventory

The outpouring of support we've received over the past two weeks has been nothing short of incredible. The effort and energy our customers and supporters have shared has meant the world to us.
Bicycling
#artificial-intelligence
fromTechCrunch
4 weeks ago
Artificial intelligence

Amazon updates Q Business to let companies build public-facing chatbots | TechCrunch

Amazon's Q Business introduces anonymous access for public-facing chatbots.
This feature aids customer support tasks without requiring user authentication.
fromTechCrunch
4 weeks ago
Artificial intelligence

Amazon updates Q Business to let companies build public-facing chatbots | TechCrunch

#cybersecurity
#ai-agents
Artificial intelligence
fromBusiness Insider
2 months ago

How software companies are developing AI agents and preparing their employees for the next wave of generative AI

Organizations are increasingly adopting AI agents for customer support and other tasks, significantly improving efficiency.
Artificial intelligence
fromZDNET
1 month ago

60% of AI agents are embedded in IT departments - here's what they're doing

AI agents are rapidly gaining traction in enterprises, with 96% of organizations planning to expand their use in the next year.
Artificial intelligence
fromBusiness Insider
2 months ago

How software companies are developing AI agents and preparing their employees for the next wave of generative AI

Organizations are increasingly adopting AI agents for customer support and other tasks, significantly improving efficiency.
Artificial intelligence
fromZDNET
1 month ago

60% of AI agents are embedded in IT departments - here's what they're doing

AI agents are rapidly gaining traction in enterprises, with 96% of organizations planning to expand their use in the next year.
fromTechRadar
1 month ago

A2 Hosting rebrands as Hosting.com

A2 Hosting is now hosting.com with a whole new website, promising new features and an updated hosting panel.
Web design
fromLondon Business News | Londonlovesbusiness.com
1 month ago

Captex review: A comprehensive evaluation - is it worth your investment? - London Business News | Londonlovesbusiness.com

Captex is an accessible trading platform providing flexible account types and a variety of market options, tailored for traders of all experience levels.
Cryptocurrency
fromTechCrunch
1 month ago

YouTube support affected by European power outages, too | TechCrunch

YouTube's support operations have faced a temporary halt due to widespread power outages in Spain and Portugal, affecting their customer support team and language capabilities.
Europe news
fromeLearning Industry
1 month ago

iSpring Wins Gold Globee Award For Excellence In Customer Education

"At iSpring, we know that real support means real people, that's why we don't use chatbots, just our team, ready to help 24/7."
Online learning
fromwww.yourlocalguardian.co.uk
1 month ago

Royal Mail issues apology due to postal issues in New Malden

Royal Mail stated that delivery and collection services will operate broadly across the UK on April 23, though some local offices may face disruptions due to local issues.
London music
#user-experience
fromWIRED
1 month ago
Artificial intelligence

An AI Customer Service Chatbot Made Up a Company Policy-and Created a Mess

Artificial intelligence
fromWIRED
1 month ago

An AI Customer Service Chatbot Made Up a Company Policy-and Created a Mess

Cursor's AI support bot falsely claimed a non-existent policy, causing user frustration and potential business harm.
#social-media
fromTheregister
1 month ago

TalkTalk Business pulls disappearing act on customer emails

TalkTalk admitted they have made a mistake in changing the settings for a number of Domains that they host.
Tech industry
fromBusiness Insider
1 month ago

One chart shows how baby boomers are freaking out over Social Security

"Why are they coming? They're nervous," the worker said, who was identified as Ian, stated regarding the surge in visits to Social Security offices due to anxiety over benefits.
Privacy professionals
fromMail Online
1 month ago

Your next paycheck may be DELAYED as payroll system crashes

Sage is currently facing a global issue preventing customers from logging into their accounts, particularly impacting clients in North America, Europe, and Asia Pacific.
Privacy professionals
fromLogRocket Blog
1 month ago

What does keeping the lights on (KTLO) mean? - LogRocket Blog

Keeping the lights on refers to everything that comes between your product and your customers receiving its promised value, which is crucial for maintaining core operations.
DevOps
fromThe Verge
2 months ago

Samsung admits its bad software update bricked a lot of soundbars

Samsung has confirmed that a 'software update error' has affected certain 2024 soundbar devices, making them unresponsive and inaccessible from SmartThings.
Gadgets
#google
Gadgets
fromThe Verge
2 months ago

Google apologizes for Chromecast outage in email to users

Google is addressing a disruption affecting certain Chromecast models that fails casting attempts, and a fix is forthcoming.
Gadgets
fromThe Verge
2 months ago

Google apologizes for Chromecast outage in email to users

Google is addressing a disruption affecting certain Chromecast models that fails casting attempts, and a fix is forthcoming.
#self-service
Tech industry
fromArs Technica
3 months ago

HP realizes that mandatory 15-minute support call wait times isn't good support

HP implemented mandatory 15-minute wait times for tech support calls to encourage use of digital self-service options.
Tech industry
fromArs Technica
3 months ago

HP realizes that mandatory 15-minute support call wait times isn't good support

HP implemented mandatory 15-minute wait times for tech support calls to encourage use of digital self-service options.
Alternative transportation
fromFuturism
2 months ago

Uber Drivers Say They're Getting Locked Out of the App and Trapped in a Kafkaesque Limbo When They Try to Dispute It

Gig workers face significant challenges due to account deactivations without clear support from companies like Uber.
fromTasting Table
2 months ago

Here's How Long The Warranty On Your Nespresso Machine Actually Lasts - Tasting Table

Nespresso offers a one-year warranty on new machines covering repairs and replacements for faulty units, with specific conditions on refurbishment and replacement warranties.
Gadgets
fromBerlin Startup Jobs
2 months ago

Job Vacancy: Customer Support Representative (f/m/d) - Remote // Perspective | Operations & Support Jobs | Berlin Startup Jobs

Our mission is to enable passionate people to grow the businesses they love, helping over 6,000 entrepreneurs with the fastest growth marketing platform.
Marketing tech
UK news
fromMail Online
2 months ago

Vodafone is DOWN: Network crashes for thousands of Britons

Vodafone experienced a morning outage, affecting thousands of customers across the UK, but the issue has since been resolved.
fromGSMArena.com
2 months ago

Oppo unveils Premium Service program for the Find N5

Oppo's introduction of Premium Service for Find N5 users enhances the ownership experience with dedicated support, international warranty, and unique service offerings across 75 regions.
Mobile UX
Growth hacking
fromHackernoon
6 months ago

Speed vs. Ethics: What We Learned When Our AI Started Hallucinating | HackerNoon

Balancing innovation and ethics is crucial in AI development; ethics must be integrated into the product roadmap.
fromeLearning Industry
3 months ago

Why Is L&D Essential For Customer Retention?

By integrating digital platforms into the activities of sales and marketing teams, companies can transform their approach to customer relations.
Marketing
Artificial intelligence
fromITPro
3 months ago

Former Scale AI leaders raise $4.2 million to simplify agent deployments

Applied Labs aims to integrate AI agents within enterprise support and operations to alleviate human workload.
fromBloomberg
4 months ago

Bloomberg

We've detected unusual activity from your computer network, which is why you're seeing this message. It's a security measure to protect your data.
Los Angeles
fromTravel + Leisure
4 months ago

These Cruise Lines Are Waiving Cancellation Fees for LA Residents Affected by Wildfires

Cruise lines are waiving cancellation fees and offering future credits to travelers affected by the Los Angeles wildfires.
fromIrish Independent
4 months ago

Lows of -8C expected later as freezing fog to hit some counties; ESB to provide hotel facilities to thousands still without power

ESB Networks has confirmed that it is providing facilities in local hotels for around 3,000 customers without power due to freezing conditions, allowing them to charge devices and stay warm.
Miscellaneous
fromwww.yourlocalguardian.co.uk
5 months ago

SES water supply should return to normal by lunch' after four days of issues

SES Water reports that efforts to repair the Cheam Water Treatment Works are progressing well, with normal supplies expected to return by lunchtime on December 19.
Miscellaneous
fromArs Technica
6 months ago

QNAP firmware update leaves NAS owners locked out of their boxes

A firmware update from QNAP caused multiple owners to lose access to their NAS devices, prompting a quick pullback and a fixed version, yet trust is shaken.
Miscellaneous
fromWIRED
6 months ago

AeroGarden, a Pandemic-Era Phenomenon, Is No More. What Happens Next?

If you're unconcerned about the company's demise and are able to get an AeroGarden cheaply, don't expect to get any customer support past that 90 days.
Miscellaneous
fromslate.com
6 months ago

How To Take Your Nonprofit Organization to the Next Level

If you're having trouble accessing your feeds, please reach out to customer support directly for assistance on how to resolve the issue.
Digital life
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