The electric-vehicle (EV) buying experience has faced criticism, particularly due to dealers’ reluctance to sell EVs which offer lower repair revenue. Many buyers encounter challenges such as inadequate charging infrastructure and an ever-changing landscape of incentives, making the transition daunting. Recognizing these issues, the article emphasizes the importance of understanding these complexities to assist prospective buyers effectively. It presents the shift toward electrification as inevitable, highlighting the need for dealers to adapt and provide customer support to ensure satisfaction in this evolving market.
The shift to EVs presents buyers with potential cost savings and quality-of-life improvements but also creates friction and disappointment during the buying process.
Dealers face challenges selling EVs due to limited repair revenue and inadequate charging infrastructure, further complicating the transition to electric vehicles.
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