The article chronicles the author's frustrating experience after losing a Samsung Galaxy Buds 3 Pro earbud while traveling. Initially feeling confident in their earbuds' functionality and fit, the author faced a challenging battle with Samsung Support to replace the lost item. After three weeks of attempts, they discovered the replacement costs were exorbitantly high compared to the original purchase price. The experience highlights the difficulties consumers face when trying to procure a single earbud from major brands like Samsung, Apple, or Google.
In my case, Samsung quoted me a 'repair' cost of $177.53, which was about $50 more than I paid last November for the whole set.
Nearly a month later, I still don't have my replacement earbud, but I've learned a lot about what you can and can't do if you find yourself in the 'Oops, I Only Have One Earbud' club.
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