"Airbnb owes you and all of its customers transparency. Terminating an account without a clear explanation isn't just poor customer service; it undermines trust. Airbnb's Terms of Service require users to follow its rules. If your account truly violated its policies, the company should have detailed the specific offense, provided evidence and offered a meaningful appeals process. Airbnb didn't do any of those things except offer you a path to appeal."
"We want to assure you that we reviewed your case thoroughly before reaching this conclusion, it assured you. As such, we won't be able to offer you additional support on this matter at this time. In other words, we're done with you, and we won't answer any more of your questions. So what did you do? Airbnb's Help Center vaguely warns that accounts may be removed for safety risks, fraudulent activity, or legal compliance."
"Platforms like Airbnb use a lot of automation and artificial intelligence to flag potentially fraudulent activity, and I began to suspect that your case fell into that category. There may be someone else with your name out there who violated Airbnb's Terms of Service, but it definitely wasn't you. Airbnb had obviously made a mistake. A few years ago, my advocacy team was flooded with erroneous bans from Airbnb users."
A long-time Airbnb user with over 40 stays and positive reviews had their account abruptly removed for a vague possible Terms of Service violation. The user appealed but Airbnb denied reinstatement without providing specific details, evidence, or a meaningful appeals process. Airbnb responded that the case was reviewed and declined further support, effectively ending communication. The Help Center warns that accounts may be removed for safety risks, fraudulent activity, or legal compliance, but no concrete reason applied to this user. Platforms use automated systems and artificial intelligence to flag activity, which can lead to mistaken bans. Advocacy teams have been flooded with similar erroneous removals.
Read at www.mercurynews.com
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