"Salesforce has slashed another 4,000 jobs from its customer support workforce as the tech giant doubles down on artificial intelligence, even as the company reports strong financial results. The latest layoffs gutted Salesforce's customer service division, reducing its headcount from 9,000 to 5,000. AI agents now reportedly handle about one million customer conversations. list of 4 itemslist 1 of 4list 2 of 4list 3 of 4list 4 of 4end of list In a recent episode of The Logan Bartlett Show, CEO Marc Benioff justified the cuts by saying he needs less heads as Salesforce invests heavily in AI across its operations."
"Earlier this year, Benioff boasted that AI was already doing 30 to 50 percent of the work, which he framed as efficiency gains a 17 percent cost reduction achieved after shedding 1,000 people in February. On Wednesday, the Slack owner reported revenue topped $10.2bn for the quarter ending July 31, up 10 percent from the same period last year. The company also announced a $20bn increase in its share buyback plan."
Salesforce reduced its customer service headcount from 9,000 to 5,000, cutting 4,000 support roles as AI adoption increases. AI agents reportedly handle about one million customer conversations, and the company says AI performs a significant share of work. Earlier reductions and AI deployment produced a reported 17 percent cost reduction after 1,000 layoffs in February. Salesforce reported $10.2bn in quarterly revenue, a 10 percent year-over-year increase, and announced a $20bn expansion of its share buyback program. The company forecast upcoming revenue below Wall Street estimates amid clients dialing back enterprise cloud spending, and shares fell after hours.
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