"If something is not resolved properly, Tesla keeps the in-app messaging option active for two hours after the service visit is complete. However, that doesn't resolve everything, as some issues may arise again more than two hours later. Then the issue of communication presents itself once again. Tesla is going to extend that time frame to a day or more, according to Raj Jegannathan, Tesla's AI/IT-Infra, Cybersecurity, IT Apps & Vehicle Service VP."
"Tesla has made several changes over the past few years to attempt to improve its Service. Recently, for Collision repair, it started offering a $45-per-day loaner program with free FSD, free tolls, and free Supercharging. It also recently started sharing local and regional leader contact information so customers have the ability to reach out when they have complaints or disagree with warranty claims, changes in estimates, or initial diagnostics."
"Looking into it. After a service visit is complete, we close the in-app messaging option after 2 hours. We will change this to 24hours or more."
Tesla will extend the in-app messaging window after service visits from two hours to at least 24 hours to improve post-repair communication. Service center availability and long wait times have posed challenges in many regions, with some waits exceeding a month. Closing in-app messaging after two hours has left customers unable to report issues that reappear later, creating follow-up gaps. Tesla has implemented other service improvements, including a $45-per-day collision loaner program with free FSD, free tolls, and free Supercharging, and a pilot program sharing local and regional leader contact information for escalations.
Read at TESLARATI
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