"Google Ads may be testing the ability to subscribe to support updates via WhatsApp. Google has rolled out a new option to get real-time support case updates directly on WhatsApp, at least some folks are seeing this. Arpan Banerjee posted about this enhancement on LinkedIn and said, "A small feature, but a big boost in convenience for anyone managing Google Ads.""
"Here is his screenshot: I personally do my best not to use WhatsApp but internationally, WhatsApp is a big deal. Arpan said these are the benefits: Instant notifications the moment your case is updated No more checking emails repeatedly Faster, simpler communication Why not offer the same for texting? The cost?"
Google Ads may be testing an option to subscribe to support case updates via WhatsApp, enabling real-time notifications. Some users are already seeing the feature and can receive immediate alerts when case status changes, eliminating repeated email checks. The change promises faster and simpler communication between advertisers and support. WhatsApp remains widely used internationally, increasing the potential reach of WhatsApp-based updates. Questions remain about offering equivalent updates via SMS due to potential cost implications. A screenshot and user commentary circulated on social platforms highlighting perceived convenience gains for account managers.
Read at Search Engine Roundtable
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