"If you want to refund a game, you can't do it from your console. Instead you'll need to log in to the PlayStation website or open the PlayStation app and follow these instructions, but the process is still quite simple. How To Refund A Game On the PlayStation Store Or App Go to the PlayStation store. Click on the three dots in the top right corner. Select the option that reads "Transaction History" Select one of your purchases and choose the "request refund" option."
"There are restrictions on what games you can refund. Generally speaking, you can only refund games purchased in the last 14 days and those you haven't played or downloaded. Special circumstances or a faulty product might get you an exception, but you'll have to explain your case to PlayStation's customer service. In the past, you had to request a refund for a PlayStation game via a support chatbot, which could be cumbersome or confusing. The change to a simple menu option was part of a general summer wave of changes on the PlayStation Store, which also included new accessibility options and Apple Pay support."
Sony removed its support chatbot and added a direct refund option accessible through the PlayStation website and PlayStation app. Users must open the PlayStation Store, open the three-dot menu, choose Transaction History, select a purchase, and choose the request refund option. Refunds are generally limited to purchases made within the last 14 days and titles that have not been played or downloaded. Exceptions may be granted for faulty products or special circumstances but require explanation to customer service. The change arrived as part of wider summer updates including accessibility additions and Apple Pay support.
Read at GameSpot
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