If you want to refund a game, you can't do it from your console. Instead you'll need to log in to the PlayStation website or open the PlayStation app and follow these instructions, but the process is still quite simple. How To Refund A Game On the PlayStation Store Or App Go to the PlayStation store. Click on the three dots in the top right corner. Select the option that reads "Transaction History" Select one of your purchases and choose the "request refund" option.