"The company apologized and issued changes. GoFundMe used to charge a platform fee to cover the costs of running their business. However, in late 2017, the company removed that platform fee and shifted to an optional tipping model. And some 7 On Your Side viewers argue that model can be unfair and misleading. Brenda's nephew has stage 4 pancreatic cancer and has been in the hospital for the past month."
"She says she and her husband donated $2,000 to a GoFundMe page the family created to support him. "We donated and then we checked our Costco Visa account, and it showed an extra?... $330! Extra. And we didn't donate that," Brenda said. Brenda says they missed any mention of a tip when donating the money and would have opted out, if they had seen it. "You can't call them directly. You can only reach out to them online... where you can request a refund of the tip." Cyndi says after the vetting process, GoFundMe did refund her parents the roughly 16.5% tip, amounting to $330. The company confirmed to 7 On Your Side that optional tipping will remain preset for individual fundraisers, fundraisers benefiting nonprofits, and direct donations to nonprofits that have opted in a"
GoFundMe removed a platform fee in late 2017 and shifted to an optional tipping model. Some donors and viewers say the preset tipping can be misleading and unfair. A donor couple gave $2,000 for a family member and later saw an unexpected $330 tip on their card. The donors say they missed any indication of a tip and would have opted out if they had seen it. The tip was refunded after an online dispute. The company confirmed that optional tipping will remain preset for individual fundraisers, fundraisers benefiting nonprofits, and direct donations to nonprofits that opt in.
Read at ABC7 San Francisco
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