YT Industries announced a restructuring period, resulting in significant customer backlash due to unfulfilled promises and poor communication. The company initially stated that North American operations would remain unaffected, but its global reputation has suffered. In an attempt to address these concerns, YT issued an apology and assured customers that they are working on a legally compliant solution to refund canceled orders. While they have started processing some refunds, many customers remain frustrated by the uncertainty surrounding their deposits and orders, particularly those in Europe and the UK.
"We want to sincerely apologize once again for the inconvenience caused by our ongoing restructuring. We understand that waiting for a resolution is frustrating, and we want to assure you that we're working hard to remedy the situation."
"We're actively working with the involved payment providers on a legally compliant solution that will allow us to resolve every customer case. While we can't give an exact date just yet, we're making great progress within the given legal framework."
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