Real-time insights: Harnessing the power of live call dashboards
Live call dashboards offer real-time insights into call center operations, allowing for quick issue resolution and improved customer experiences. [ more ]
Remote customer service jobs: What they pay & how to get one
Customer service jobs available remotely vary in pay and experience requirements. BPOs offer entry-level positions, while insurance companies offer higher-paid roles.
Remote work in customer service can be competitive, especially for entry-level applicants. The idea of working from home gained traction during the pandemic. [ more ]
3 Ways AI is Revolutionizing Ecommerce | Entrepreneur
AI is transforming ecommerce by providing personalized shopping experiences, efficient inventory management, and advanced customer service solutions.
Machine learning algorithms can create predictive models based on customer data to display products a customer has viewed and anticipate future needs and preferences. [ more ]
This Air Canada employee found a passenger's lost phone then it disappeared | CBC News
Using security applications like Bitdefender can help locate lost phones with features like taking photos of unauthorized users.
Despite initial optimism, dealing with lost items with airlines can lead to frustration due to challenges in communication and retrieval processes. [ more ]
How the Subway's Weekend Problem Fixer Spends His Sundays
Jose LaSalle is the deputy chief of weekend service diversions for the Metropolitan Transportation Authority, responsible for handling customer complaints during delays and disruptions.
Mr. LaSalle wakes up early on Sundays to check for service diversions impacting customers, aiming to address confusion at subway stations or bus stops. [ more ]
How the Subway's Weekend Problem Fixer Spends His Sundays
Jose LaSalle is the deputy chief of weekend service diversions for the Metropolitan Transportation Authority, overseeing subway and bus operations on Sundays.
LaSalle starts his day early at 5:30 a.m., checking for service diversions and customer impact before heading out to stations for troubleshooting. [ more ]
You Could Make $20 an Hour Working From Home for Marriott - No Degree Required
Marriott Vacations Worldwide is highly recognized as a top workplace and offers unique perks like free stays for employees after 25 years.
Marriott work from home jobs include various roles such as customer engagement specialists, business operations managers, accountants, and more. [ more ]
6 Prompt Engineering Use Cases That Employers are Looking For
Prominent prompt engineering job description use cases include creating question-answering tools, chatbots, conversational AI, recommender systems, and customer service applications. More use cases will emerge as the field expands in 2024.
Prompt engineering enables the development of chatbots that carry out natural, interactive conversations, understand humor, empathize with users, and solve problems creatively. [ more ]
Council Post: 12 Ways E-Commerce Companies Can Boost D2C Sales With AI
AI is transforming the e-commerce landscape by helping businesses personalize recommendations, handle customer service, and optimize pricing strategies.
Creative ways to blend AI with digital marketing include generating hyper-dynamic landing pages, monitoring brand and product sentiment, analyzing customer data, and personalizing product recommendations. [ more ]
AI vs. Humans - How AI is Positively Impacting Customer Experience | Entrepreneur
AI is making a big impact in customer service, with more than half of retailers using AI to enhance customer service and 40% of organizations having dedicated teams and budgets for AI.
AI can offer dynamic personalization in customer interactions, with tailored product suggestions, adaptive marketing strategies, and AI-driven chatbots providing customized responses and assistance. [ more ]
AI vs. Humans - How AI is Positively Impacting Customer Experience | Entrepreneur
AI is making a big impact in customer service, with more than half of retailers using AI to enhance customer service and 40% of organizations having dedicated teams and budgets for AI.
AI can offer dynamic personalization in customer interactions, with tailored product suggestions, adaptive marketing strategies, and AI-driven chatbots providing customized responses and assistance. [ more ]
UK parcel firm disables AI after poetic bot goes rogue
A parcel delivery firm in the UK disabled the AI function in its online chat systems after a user coaxed the system into composing a poem about the company's bad customer service.
The user's exchange with the chatbot has been viewed 1.1 million times on social media. [ more ]
3 Ways AI is Revolutionizing Ecommerce | Entrepreneur
AI is transforming ecommerce by providing personalized shopping experiences, efficient inventory management, and advanced customer service solutions.
Machine learning algorithms can create predictive models based on customer data to display products a customer has viewed and anticipate future needs and preferences. [ more ]
3 Ways AI is Revolutionizing Ecommerce | Entrepreneur
AI is transforming ecommerce by providing personalized shopping experiences, efficient inventory management, and advanced customer service solutions.
Machine learning algorithms can create predictive models based on customer data to display products a customer has viewed and anticipate future needs and preferences. [ more ]
Parisians are becoming nicer to visitors, potentially due to generational change and a younger generation working in hospitality.
Factors contributing to the change in attitude include a decrease in fear of foreign languages and the implementation of client relationship strategies. [ more ]
Boost Your Bottom Line with These 4 Revenue Growth Secrets | Entrepreneur
Executives are looking for ways to increase revenue growth in today's challenging business landscape.
The key to growth lies in selling more to existing customers and attracting new ones.
The secrets to growth include understanding customer needs, providing excellent customer service, and effectively demonstrating product value during the sales process. [ more ]