#customer-service

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fromTasting Table
1 day ago

The American-Made Appliance Brand That Isn't What It Used To Be, According To Reddit - Tasting Table

Viking has an impressive history: In the 1980s, it released the first professional restaurant-style ranges for home use, which could get way hotter than residential models.
Renovation
fromParade
1 day ago

America's Favorite Fast Food Chain Isn't Who You Think

One foul experience is all it takes to kill the vibe of your go-to spot.
Food & drink
#business-strategy
Artificial intelligence
fromForbes
1 month ago

The Future Of Business: Is It Time To Embrace AI Agents?

Integrating AI agents into business strategies is crucial for future growth and efficiency.
AI agents can automate simple tasks, allowing employees to focus on complex issues.
fromIT Pro
1 week ago
Artificial intelligence

'Digital first, but not digital only': Customer service workers were first on the AI chopping block - but half of enterprises are now backtracking amid a torrent of consumer complaints and poor returns on AI

Artificial intelligence
fromForbes
1 month ago

The Future Of Business: Is It Time To Embrace AI Agents?

Integrating AI agents into business strategies is crucial for future growth and efficiency.
AI agents can automate simple tasks, allowing employees to focus on complex issues.
fromIT Pro
1 week ago
Artificial intelligence

'Digital first, but not digital only': Customer service workers were first on the AI chopping block - but half of enterprises are now backtracking amid a torrent of consumer complaints and poor returns on AI

#consumer-advocacy
fromTheregister
2 days ago

Call center staffers explain how AI assistants aren't great

The AI often inaccurately transcribed customer call audio into text due to caller accents, pronunciation, and speech speed, sometimes giving phone numbers in bits and pieces.
Digital life
fromEntrepreneur
2 days ago

How I Built a Multi-Unit Franchise Operation Without Leaving My Day Job | Entrepreneur

Franchising intrigued me because it's a model that combines consistency and variability. Everyone follows the same system in similar markets, but performance varies.
France news
fromMiami Herald
2 days ago

'Historic day for Kendall': New office aims to end lines for driver's licenses and IDs

As of this week, the Kendall office previously run by the Florida Department of Highway Safety and Motor Vehicles (FLHSMV) is now part of the network managed by the Miami-Dade County Tax Collector.
Miami
#innovation
fromBusline News
4 weeks ago
Alternative transportation

Powering People, Driving Growth: How ECHO AFC Transportation Elevates Passenger Service - Busline News

fromBusline News
4 weeks ago
Alternative transportation

Powering People, Driving Growth: How ECHO AFC Transportation Elevates Passenger Service - Busline News

#gig-economy
fromSFGATE
1 month ago
Artificial intelligence

As lucrative tech jobs vanish, one company is turning to gig work

fromSFGATE
1 month ago
Artificial intelligence

As lucrative tech jobs vanish, one company is turning to gig work

#travel-experience
#accessibility
fromThe Atlantic
5 days ago

The Real Reason You're Still on Hold

"I always thought going crazy would be more exciting-roaming the street in a bathrobe, shouting at fruit. Instead I spent a weary season of my life saying representative."
Cars
#restaurant-etiquette
#public-transportation
fromwww.amny.com
2 weeks ago
Alternative transportation

Countdown to Queens bus network redesign launch continues with customer ambassadors at bus stops

fromwww.amny.com
2 weeks ago
Alternative transportation

Countdown to Queens bus network redesign launch continues with customer ambassadors at bus stops

#outage
#nintendo-switch-2
#technology
Artificial intelligence
fromForbes
3 weeks ago

How Artificial Intelligence Is Reshaping Industries-And What's Next

AI has transitioned from research labs to everyday applications, significantly transforming multiple industries.
Artificial intelligence
fromForbes
3 weeks ago

How Artificial Intelligence Is Reshaping Industries-And What's Next

AI has transitioned from research labs to everyday applications, significantly transforming multiple industries.
#travel
fromwww.yourlocalguardian.co.uk
1 week ago

Royal Mail under fire over missed deliveries in Carshalton and Wallington

Performance data shows just 70% of first-class mail was delivered on time in Croydon and 71% in Sutton, well below the legal target of 93%.
London politics
#ai
Artificial intelligence
fromIT Pro
4 weeks ago

Klarna CEO Sebastian Siemiatkowski might be calming his tone on AI replacement - but the future of customer service could be a two-tier nightmare

Klarna CEO backtracks on AI workforce replacement plans, hinting at a future with limited human customer service roles.
fromZDNET
1 month ago
Artificial intelligence

NiCE launches new branding as it shifts from CCaaS to CX-focused AI platform

fromFuturism
1 month ago
Artificial intelligence

Company Regrets Replacing All Those Pesky Human Workers With AI, Just Wants Its Humans Back

Artificial intelligence
fromIT Pro
4 weeks ago

Klarna CEO Sebastian Siemiatkowski might be calming his tone on AI replacement - but the future of customer service could be a two-tier nightmare

Klarna CEO backtracks on AI workforce replacement plans, hinting at a future with limited human customer service roles.
fromZDNET
1 month ago
Artificial intelligence

NiCE launches new branding as it shifts from CCaaS to CX-focused AI platform

fromFuturism
1 month ago
Artificial intelligence

Company Regrets Replacing All Those Pesky Human Workers With AI, Just Wants Its Humans Back

fromwww.theguardian.com
1 week ago

Just reach out to us': the Nationwide team helping vulnerable customers

The team at Nationwide deals with complex emotional issues, showing that money worries often intertwine with broader life challenges, complicating access to necessary help.
Mental health
fromwww.newsshopper.co.uk
1 week ago

Eltham Santander branch closes its doors permanently TODAY

In response to changing customer needs, Santander will close 95 branches and cut jobs, investing in alternative formats like counter-free and reduced-hour services.
London food
fromTasting Table
2 weeks ago

The One Thing Big Groups Forget To Do Before Dining At A Restaurant - Tasting Table

"When the check comes, know whose card or cards the meal is going on and how everyone is going to pay their share. Is one person covering and expecting Venmo payments from everyone else?"
Dining
#air-travel
Artificial intelligence
fromClickUp
3 weeks ago

Top 10 Knowledge Base Chatbots to Automate Customer Support

AI-powered chatbots can enhance customer service by providing instant, accurate responses and guiding users to resources without human intervention.
#personalization
fromSilicon Canals
3 weeks ago
Artificial intelligence

AI Tool of the Week: Mews' Smart Tips is the quiet AI upgrade making hospitality personal again - Silicon Canals

fromSilicon Canals
3 weeks ago
Artificial intelligence

AI Tool of the Week: Mews' Smart Tips is the quiet AI upgrade making hospitality personal again - Silicon Canals

#consumer-rights
fromsilive
4 weeks ago
SF parents

Staten Island woman: Solar company bankruptcy led her to 'financial ruin' over broken system

fromNew York Post
1 month ago
US Elections

Rhode Island husband bummed out by 'RUMP' typo on $640 'limited edition' president-themed watch: report

fromsilive
4 weeks ago
SF parents

Staten Island woman: Solar company bankruptcy led her to 'financial ruin' over broken system

fromNew York Post
1 month ago
US Elections

Rhode Island husband bummed out by 'RUMP' typo on $640 'limited edition' president-themed watch: report

#queens
fromTechCrunch
3 weeks ago
Artificial intelligence

Corporate AI adoption may be leveling off, according to Ramp data | TechCrunch

AI adoption in corporate America may be leveling off as companies confront its limitations.
#e-commerce
fromZDNET
1 month ago
Marketing tech

Why Amazon is giving surprise refunds for old purchases - and who's getting them

fromZDNET
1 month ago
Marketing tech

Why Amazon is giving surprise refunds for old purchases - and who's getting them

Digital life
fromThe Daily Dot
4 weeks ago

"The Gen Z gaze": Gen Z's refusal to say hi to customers is setting off older generations

The 'Gen Z gaze' highlights generational differences in customer service expectations and the impact of technology and social interactions.
fromwww.bbc.com
4 weeks ago

NatWest apologises as banking app goes offline

NatWest has expressed its apologies as thousands of customers faced issues with its mobile banking app, highlighting ongoing challenges in banking services in the UK.
UK news
fromIndependent
4 weeks ago

Cancelling accounts after the death of a loved one: 'It's really hard... big companies should have bereavement teams'

Closing the utility accounts of a deceased loved one often turns into a stressful ordeal, exacerbated by companies' lack of compassion and strict policies.
Retirement
#automation
fromwww.mercurynews.com
1 month ago

Harriette Cole: It's not that I'm stingy, I just don't have the money to tip

The extent to which tips are requested has changed. You are right that most checkouts request tips. That does not mean you have to give it.
Bootstrapping
fromTODAY.com
1 month ago

An Exhausted Mom Got Panda Express for Her Kids. When She Looked in the Bag, She Burst Into Tears

"I was like, 'I'll get whatever you want,' Ortega tells TODAY.com, joking that at that point, if they had requested lasagna from Italy, she would have made it happen."
Silicon Valley food
fromTheregister
1 month ago

Techie fixed a 'brown monitor' by closing a door

"We sent out someone to swap the monitor," Neville told On Call. A days later, the problem recurred, so Neville's company despatched another new display."
Tech industry
#agentic-ai
Artificial intelligence
fromZDNET
1 month ago

68% of tech vendor customer support to be handled by AI by 2028, says Cisco report

Agentic AI will significantly enhance customer service efficiency and personalization within the IT industry.
Artificial intelligence
fromZDNET
1 month ago

68% of tech vendor customer support to be handled by AI by 2028, says Cisco report

Agentic AI will significantly enhance customer service efficiency and personalization within the IT industry.
fromEntrepreneur
1 month ago

Stop Losing $500+ a Month - The Mistake Starts With a Missed Call | Entrepreneur

According to a survey by Vida, 42% of SMBs estimate they lose at least $500 every month to missed calls.
Artificial intelligence
fromNew York Post
1 month ago

Cruise ship worker reveals biggest pet peeves - including 'piss drunk' passengers

When it came to biggest pet peeves on the high seas, the professional voyager said he was tired of passengers "demanding to see my supervisor/manager." The Redditor declared, "If seeing the manager is warranted, I promise you won't have to say it."
Travel
Remote teams
fromFast Company
1 month ago

How to get your stressed-out team past the 'frustration threshold'

Workplace burnout affects teams' ability to deliver services due to bureaucracy and inefficiencies.
Employees waste significant time on bureaucratic processes, leading to frustration and decreased productivity.
fromBuzzFeed
1 month ago

24 "Weird But Effective" Frugal Habits That People Swear By

Price-match an item every chance I get. Not a lot of people know about price match policies at your favorite retailers, but you can almost always find it cheaper elsewhere.
Marketing
#amazon
Marketing tech
fromBusiness Matters
1 month ago

Why is Customer Satisfaction So Important for Business?

Customer satisfaction drives brand reputation and business success.
Empathy in customer service can have a lasting impact on customer loyalty.
Businesses lose billions annually due to negative customer experiences.
Focusing on existing customer retention is key to financial growth.
fromSlate Magazine
1 month ago

I Work a Retail Job at the Mall. Parents Really Have the Wrong Idea About Our Store.

Retail workers face challenges with parents leaving children unattended in stores.
Parenting
fromTechCrunch
1 month ago
Artificial intelligence

Klarna's revenue per employee soars to nearly $1 million thanks to AI efficiency push | TechCrunch

Klarna is leveraging AI to boost efficiency and reduce costs, resulting in significant revenue growth per employee.
fromwww.independent.co.uk
1 month ago

Greggs makes major change to stores in shoplifting hotspots

The safety of our colleagues and customers remains our number one priority. Greggs is trialing placing refrigerated items behind the counter to combat shoplifting.
UK news
fromTasting Table
1 month ago

Does Costco Sell Same-Day Custom Graduation Cakes? - Tasting Table

Costco not only provides bulk goods but also takes pride in its personalized service including custom cakes with specific designs and messages for special occasions.
Silicon Valley food
fromNew York Post
1 month ago

Grieving California woman who miscarried days before Carnival cruise requested refund from company - and was denied

A California woman, Monique McChristian, was denied a refund by Carnival after miscarrying days before her cruise, leading to numerous painful conversations about her loss.
Travel
fromwww.mercurynews.com
1 month ago

PG&E CEO predicts bills won't rise in 2025 and will fall in 2026

PG&E is transforming its approach to customer service and operations, aiming to keep monthly bills flat or lower despite requesting more revenue from the state. This reflects an emphasis on improving efficiency and cost management for the benefit of ratepayers.
Portland food
fromwww.mercurynews.com
1 month ago

Banned by Uber after I won my credit card dispute can you help?

Uber Eats charged a cancellation fee despite the order being canceled in seconds and the restaurant not having started preparation. Review cancellation policies carefully.
NYC startup
fromCbsnews
1 month ago

Thousands struggling to get solar panels fixed after company's bankruptcy. How the new CEO is trying to help

The bankruptcy of SunPower left thousands of customers like the Pinneris without support for their solar systems, leading to frustration and skyrocketing electric bills.
NYC startup
fromABC7 San Francisco
1 month ago

UPS tells Bay Area customer his guitar is destroyed and discarded, but he then finds it for sale

UPS gave conflicting reasons for the lost guitar's status until 7 On Your Side helped recover it.
LA Dodgers
fromBuzzFeed
1 month ago

Older People Are Revealing The Surprising "Cheat Codes" Young People Don't Know

Asking for a discount based on being a 'nice guy' can work about 30% of the time in situations with flexible pricing.
NYC startup
#travel-support
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