#customer-service
#customer-service

Marketing

What Is Digital Customer Service? Tips For Building Loyalty (2024) - Shopify

Zappos' core philosophy is that customer service should be integrated into the company culture, not isolated as a separate department. [ more ]

TechCrunch

4 hours ago

Artificial intelligence

The Future of AI's Data Infrastructure: Unlocking the Power of Gen AI with MongoDB and Capgemini | TechCrunch

AI will be an integral part of the next generation of business applications, requiring a focused approach towards data accuracy and integration. [ more ]

Shopify

Marketing

What Is Digital Customer Service? Tips For Building Loyalty (2024) - Shopify

Zappos' core philosophy is that customer service should be integrated into the company culture, not isolated as a separate department. [ more ]

moreai-in-business

#customer-loyalty

Entrepreneur

10 hours ago

Miscellaneous

Why Extreme Customer Service Will Spark Business Domination | Entrepreneur

Customer loyalty is cultivated through exceptional, caring service and ensuring a product or service meets customer expectations. [ more ]

Shopify

DevOps

Customer Service Automation Tips for Ecommerce Businesses (2024) - Shopify

Customer service is crucial for boosting customer loyalty, with automation tools enhancing efficiency.

94% of customers value positive customer service experiences that encourage repeat purchases. [ more ]

Entrepreneur

6 days ago

Miscellaneous

Why Anticipatory Customer Service is Today's True Competitive Edge | Entrepreneur

Anticipatory customer service fosters loyalty by addressing customer needs before they are expressed, enhancing their emotional connection with the service experience. [ more ]

Entrepreneur

10 hours ago

Miscellaneous

Why Extreme Customer Service Will Spark Business Domination | Entrepreneur

Customer loyalty is cultivated through exceptional, caring service and ensuring a product or service meets customer expectations. [ more ]

Shopify

DevOps

Customer Service Automation Tips for Ecommerce Businesses (2024) - Shopify

Customer service is crucial for boosting customer loyalty, with automation tools enhancing efficiency.

94% of customers value positive customer service experiences that encourage repeat purchases. [ more ]

Entrepreneur

6 days ago

Miscellaneous

Why Anticipatory Customer Service is Today's True Competitive Edge | Entrepreneur

Anticipatory customer service fosters loyalty by addressing customer needs before they are expressed, enhancing their emotional connection with the service experience. [ more ]

morecustomer-loyalty

#entrepreneurship

Forbes

11 hours ago

Marketing

Council Post: E-Commerce Enablement: Strategies For Sustained Online Growth

E-commerce enablement is crucial for online business success, providing tools and strategies to thrive in the competitive market. [ more ]

Entrepreneur

Marketing

Why Entrepreneurs Should Invest in Service, Not Just Sales | Entrepreneur

Focusing on exceptional customer service is key to sustainable business growth and retaining loyal customers. [ more ]

Entrepreneur

Growth hacking

4 Ways I Grew My Business From Startup to 17 Years of Sustained Success | Entrepreneur

Successful startups should prioritize understanding and meeting customer needs for sustainable growth. [ more ]

Forbes

11 hours ago

Marketing

Council Post: E-Commerce Enablement: Strategies For Sustained Online Growth

E-commerce enablement is crucial for online business success, providing tools and strategies to thrive in the competitive market. [ more ]

Entrepreneur

Marketing

Why Entrepreneurs Should Invest in Service, Not Just Sales | Entrepreneur

Focusing on exceptional customer service is key to sustainable business growth and retaining loyal customers. [ more ]

Entrepreneur

Growth hacking

4 Ways I Grew My Business From Startup to 17 Years of Sustained Success | Entrepreneur

Successful startups should prioritize understanding and meeting customer needs for sustainable growth. [ more ]

moreentrepreneurship

#ai-technology

TechCrunch

12 hours ago

Miscellaneous

Regal claims its customer service chatbots are better than most | TechCrunch

Consumers largely prefer human interaction over chatbots in customer service, citing past negative experiences with AI.

Properly designed AI-powered chatbots can enhance customer service by personalizing interactions and maintaining conversation flow. [ more ]

Fast Company

Digital life

DoNotPay will now call customer service hotlines for you

DoNotPay's AI tool revolutionizes customer service interactions by making calls on behalf of users, improving efficiency and ease. [ more ]

Retail Brew

Marketing

Walmart is rewiring its e-commerce strategy with generative AI

Walmart is enhancing its e-commerce strategy by integrating new technologies, including an advanced AI chatbot for customer service and selling products on gaming platforms. [ more ]

Metro Silicon Valley | Silicon Valley's Leading Weekly

Artificial intelligence

Will AI Replace Journalists?

The incorporation of AI into journalism is growing but it cannot replace the nuanced understanding and personal interactions provided by human journalists. [ more ]

TechCrunch

12 hours ago

Miscellaneous

Regal claims its customer service chatbots are better than most | TechCrunch

Consumers largely prefer human interaction over chatbots in customer service, citing past negative experiences with AI.

Properly designed AI-powered chatbots can enhance customer service by personalizing interactions and maintaining conversation flow. [ more ]

Fast Company

Digital life

DoNotPay will now call customer service hotlines for you

DoNotPay's AI tool revolutionizes customer service interactions by making calls on behalf of users, improving efficiency and ease. [ more ]

Retail Brew

Marketing

Walmart is rewiring its e-commerce strategy with generative AI

Walmart is enhancing its e-commerce strategy by integrating new technologies, including an advanced AI chatbot for customer service and selling products on gaming platforms. [ more ]

Metro Silicon Valley | Silicon Valley's Leading Weekly

Artificial intelligence

Will AI Replace Journalists?

The incorporation of AI into journalism is growing but it cannot replace the nuanced understanding and personal interactions provided by human journalists. [ more ]

moreai-technology

Boston.com

16 hours ago

Miscellaneous

Why doesn't Market Basket have self-checkout?

Market Basket fosters a personal shopping experience by prioritizing human interaction over self-checkout systems, which aligns with its core values. [ more ]

#travel-issues

www.nytimes.com

Digital life

Help! Budget Charged Us $450 to Clean Our Rental Car. Can They Do That?

Budget's initial cleaning fee for excessive dirt was unwarranted; a full refund was later offered due to its disproportionate nature. [ more ]

www.mercurynews.com

Digital life

Travel Troubleshooter: A flight confirmation from Frontier Airlines never arrives

Frontier Airlines failed to provide adequate confirmation and customer service for a booked flight, leaving the passenger frustrated and seeking a refund. [ more ]

Vulture

Miscellaneous

Does Jessica Chastain Know She Won an Oscar?

Jessica Chastain criticized JetBlue for insufficient compensation after a frustrating flight experience involving a malfunctioning entertainment system. [ more ]

www.theguardian.com

Miscellaneous

BA ruined a 13,000 trip to St Lucia for my grieving daughters

The family holiday intended for healing turned sour due to poor service and accommodation issues, revealing flaws in customer care at British Airways. [ more ]

www.mercurynews.com

Privacy professionals

Travel Troubleshooter: American Airlines cancels passenger's entire ticket by accident

American Airlines mistakenly canceled a customer's flight and shouldn't have delayed refunding the extra cost incurred for a new ticket. [ more ]

www.nytimes.com

Digital life

Help! Budget Charged Us $450 to Clean Our Rental Car. Can They Do That?

Budget's initial cleaning fee for excessive dirt was unwarranted; a full refund was later offered due to its disproportionate nature. [ more ]

www.mercurynews.com

Digital life

Travel Troubleshooter: A flight confirmation from Frontier Airlines never arrives

Frontier Airlines failed to provide adequate confirmation and customer service for a booked flight, leaving the passenger frustrated and seeking a refund. [ more ]

Vulture

Miscellaneous

Does Jessica Chastain Know She Won an Oscar?

Jessica Chastain criticized JetBlue for insufficient compensation after a frustrating flight experience involving a malfunctioning entertainment system. [ more ]

www.theguardian.com

Miscellaneous

BA ruined a 13,000 trip to St Lucia for my grieving daughters

The family holiday intended for healing turned sour due to poor service and accommodation issues, revealing flaws in customer care at British Airways. [ more ]

www.mercurynews.com

Privacy professionals

Travel Troubleshooter: American Airlines cancels passenger's entire ticket by accident

American Airlines mistakenly canceled a customer's flight and shouldn't have delayed refunding the extra cost incurred for a new ticket. [ more ]

moretravel-issues

#salesforce

Techzine Global

Artificial intelligence

Salesforce's Agentforce reaches general availability with sky-high expectations

Salesforce's Agentforce tool allows organizations to build custom AI agents, enhancing customer service and reducing reliance on live agents. [ more ]

ClickUp

Business intelligence

Zendesk Vs Salesforce: Which CRM is Best in 2024? | ClickUp

Choosing the right CRM, like Zendesk or Salesforce, can significantly impact customer interactions and operational efficiency. [ more ]

Hackernoon

2 years ago

Artificial intelligence

The AI Customer Service Agent: Jarvis or a Trojan Horse? | HackerNoon

Agentforce aims to redefine customer service with AI, enhancing efficiency while raising concerns about authenticity and human interaction. [ more ]

Techzine Global

Artificial intelligence

Salesforce's Agentforce reaches general availability with sky-high expectations

Salesforce's Agentforce tool allows organizations to build custom AI agents, enhancing customer service and reducing reliance on live agents. [ more ]

ClickUp

Business intelligence

Zendesk Vs Salesforce: Which CRM is Best in 2024? | ClickUp

Choosing the right CRM, like Zendesk or Salesforce, can significantly impact customer interactions and operational efficiency. [ more ]

Hackernoon

2 years ago

Artificial intelligence

The AI Customer Service Agent: Jarvis or a Trojan Horse? | HackerNoon

Agentforce aims to redefine customer service with AI, enhancing efficiency while raising concerns about authenticity and human interaction. [ more ]

moresalesforce

BuzzFeed

Miscellaneous

Employees Are Sharing The Dumbest Things Customers Have Ever Asked Them

Customer dissatisfaction can escalate quickly over policy misunderstandings due to unmet expectations. [ more ]

#startup-funding

TechCrunch

Miscellaneous

Bret Taylor's customer service AI startup just raised $175M | TechCrunch

Sierra has raised $175 million, valuing the startup at $4.5 billion, and focuses on innovative AI-powered customer service solutions. [ more ]

Alleywatch

NYC startup

The Weekly Notable Startup Funding Report: 10/7/24

A total of $1.3B was raised in notable startup funding for the week ending 10/5/24 across various sectors in the US. [ more ]

TechCrunch

Miscellaneous

Bret Taylor's customer service AI startup just raised $175M | TechCrunch

Sierra has raised $175 million, valuing the startup at $4.5 billion, and focuses on innovative AI-powered customer service solutions. [ more ]

Alleywatch

NYC startup

The Weekly Notable Startup Funding Report: 10/7/24

A total of $1.3B was raised in notable startup funding for the week ending 10/5/24 across various sectors in the US. [ more ]

morestartup-funding

#real-estate

SFGATE

SF real estate

How One Mortgage Lender Puts Underserved Homebuyers First To 'Grow for Good'

With support from Rate.com, Tameka Howell overcame her doubts and purchased her dream home in 21 days after 18 months of frustration. [ more ]

Entrepreneur

Business intelligence

How to Transform Your Real Estate Business With a Customer-Centric Approach | Entrepreneur

Customer service is vital for success in real estate, emphasizing long-term client relationships over quick transactions. [ more ]

SFGATE

SF real estate

How One Mortgage Lender Puts Underserved Homebuyers First To 'Grow for Good'

With support from Rate.com, Tameka Howell overcame her doubts and purchased her dream home in 21 days after 18 months of frustration. [ more ]

Entrepreneur

Business intelligence

How to Transform Your Real Estate Business With a Customer-Centric Approach | Entrepreneur

Customer service is vital for success in real estate, emphasizing long-term client relationships over quick transactions. [ more ]

morereal-estate

www.mercurynews.com

Miscellaneous

Travel Troubleshooter: All-inclusive hotel accidentally overcharges guest by $2,500

Miraval Berkshires overcharged a guest despite proper cancellation procedures, leaving them feeling frustrated and unsupported in seeking a refund. [ more ]

London Business News | Londonlovesbusiness.com

Miscellaneous

John Lewis to launch the biggest recruitment drive for Christmas - London Business News | Londonlovesbusiness.com

John Lewis Partnership is hiring 12,500 temporary staff for the Christmas period, marking its largest recruitment drive ever. [ more ]

BuzzFeed

Miscellaneous

15 People Who Went Into A Restaurant And Demanded That The Chef Commit Crimes Against Their Food

Diners often send food back over unusual complaints, revealing the complexities of customer expectations in the restaurant industry. [ more ]

www.romfordrecorder.co.uk

3 days ago

Miscellaneous

The 'service-focused' Upminster pub where customers are 'part of the family'

The Crumpled Horn pub focuses on personalized service and traditional experiences, attracting a loyal customer base. [ more ]

#ecommerce

Shopify

Digital life

Live Chat App Guide: Top Live Chat Apps (2024) - Shopify

Live chat apps enhance customer satisfaction and minimize cart abandonment by providing instant support and improving communication. [ more ]

Fast Company

Miscellaneous

Walmart's pharmacy will now deliver prescription drugs to your home. Here's everything to know

Walmart has launched nationwide same-day pharmacy delivery, reaching 49 states by January 2025, initially serving six states. [ more ]

Shopify

Deliverability

Best Practices for Writing Order Confirmation Emails (2024) - Shopify

Order confirmation emails are essential for confirming receipt of customer orders and ensuring satisfaction. [ more ]

Shopify

Digital life

8 Best Package Tracking Apps for Small Businesses (2024) - Shopify

Integrating package trackers in ecommerce enhances customer experience by providing real-time order updates and reducing customer service inquiries. [ more ]

Shopify

Digital life

Live Chat App Guide: Top Live Chat Apps (2024) - Shopify

Live chat apps enhance customer satisfaction and minimize cart abandonment by providing instant support and improving communication. [ more ]

Fast Company

Miscellaneous

Walmart's pharmacy will now deliver prescription drugs to your home. Here's everything to know

Walmart has launched nationwide same-day pharmacy delivery, reaching 49 states by January 2025, initially serving six states. [ more ]

Shopify

Deliverability

Best Practices for Writing Order Confirmation Emails (2024) - Shopify

Order confirmation emails are essential for confirming receipt of customer orders and ensuring satisfaction. [ more ]

Shopify

Digital life

8 Best Package Tracking Apps for Small Businesses (2024) - Shopify

Integrating package trackers in ecommerce enhances customer experience by providing real-time order updates and reducing customer service inquiries. [ more ]

moreecommerce

#travel

www.nytimes.com

Digital life

Airline Lost Your Bag? Here's How to Reunite With Your Luggage.

One in 200 checked bags in the U.S. is lost or damaged, necessitating patience and a clear process for reporting missing luggage. [ more ]

stupidDOPE

Miscellaneous

The Best Dispensary Near JFK Airport: Silk Road NYC Cannabis Dispensary | stupidDOPE

Silk Road NYC offers high-quality cannabis products and excellent customer service, making it a top choice for travelers near JFK Airport. [ more ]

Travel + Leisure

Tech industry

Alaska Airlines Just Revamped Its Flight Subscription Pass - What's New

Alaska Airlines is simplifying its flight subscription service with just two plans: six or twelve yearly flights, enhancing user experience and flexibility. [ more ]

www.nytimes.com

Digital life

Airline Lost Your Bag? Here's How to Reunite With Your Luggage.

One in 200 checked bags in the U.S. is lost or damaged, necessitating patience and a clear process for reporting missing luggage. [ more ]

stupidDOPE

Miscellaneous

The Best Dispensary Near JFK Airport: Silk Road NYC Cannabis Dispensary | stupidDOPE

Silk Road NYC offers high-quality cannabis products and excellent customer service, making it a top choice for travelers near JFK Airport. [ more ]

Travel + Leisure

Tech industry

Alaska Airlines Just Revamped Its Flight Subscription Pass - What's New

Alaska Airlines is simplifying its flight subscription service with just two plans: six or twelve yearly flights, enhancing user experience and flexibility. [ more ]

moretravel

#social-media

ABC7 San Francisco

Miscellaneous

Facebook wouldn't remove hacker from Bay Area woman's account -- until they paid Meta for help

Meta provides little support to users whose accounts are hacked until they agree to pay for help.

Users struggle to recover hacked accounts due to inadequate customer service and bureaucratic processes. [ more ]

New York Post

NYC parents

Mom shamed over 'entitled' shopping trick she uses with her kids

The mom's parenting hack drew widespread criticism for making store employees return items her daughter didn't choose, sparking a debate about respect for retail workers. [ more ]

relay.fm

Digital life

Clockwise #574: Is Your Car a Pair of Headphones?

The podcast discusses modern device preferences, tech support frustrations, evolving social media habits, and impressive technological advancements within the context of customer service. [ more ]

New York Post

Miscellaneous

Jessica Chastain dragged after blasting JetBlue over 'embarrassing' $15 refund: 'Read the room'

Jessica Chastain faced backlash for complaining about a $15 credit from JetBlue after a $1,500 flight experience. [ more ]

Grub Street

Miscellaneous

The Restaurant That Made a Customer's Birthday Cake Disappear

The practice of charging a 'cakeage' fee reflects a restaurant's need for profit, especially when customers bring their own cakes. [ more ]

Relay FM

Cars

Clockwise #574: Is Your Car a Pair of Headphones? - Relay FM

Frustrations with tech customer service are prevalent, reflecting a growing disconnect between user expectations and the reality of technology. [ more ]

ABC7 San Francisco

Miscellaneous

Facebook wouldn't remove hacker from Bay Area woman's account -- until they paid Meta for help

Meta provides little support to users whose accounts are hacked until they agree to pay for help.

Users struggle to recover hacked accounts due to inadequate customer service and bureaucratic processes. [ more ]

New York Post

NYC parents

Mom shamed over 'entitled' shopping trick she uses with her kids

The mom's parenting hack drew widespread criticism for making store employees return items her daughter didn't choose, sparking a debate about respect for retail workers. [ more ]

relay.fm

Digital life

Clockwise #574: Is Your Car a Pair of Headphones?

The podcast discusses modern device preferences, tech support frustrations, evolving social media habits, and impressive technological advancements within the context of customer service. [ more ]

New York Post

Miscellaneous

Jessica Chastain dragged after blasting JetBlue over 'embarrassing' $15 refund: 'Read the room'

Jessica Chastain faced backlash for complaining about a $15 credit from JetBlue after a $1,500 flight experience. [ more ]

Grub Street

Miscellaneous

The Restaurant That Made a Customer's Birthday Cake Disappear

The practice of charging a 'cakeage' fee reflects a restaurant's need for profit, especially when customers bring their own cakes. [ more ]

Relay FM

Cars

Clockwise #574: Is Your Car a Pair of Headphones? - Relay FM

Frustrations with tech customer service are prevalent, reflecting a growing disconnect between user expectations and the reality of technology. [ more ]

moresocial-media

#generative-ai

Telecompetitor

Artificial intelligence

Where Generative AI Could Take Us, and How the Broadband Industry May Benefit

Generative AI will transform devices into proactive assistants that learn from user behavior to automate and enhance daily decisions. [ more ]

Inc.com

Artificial intelligence

How AI Helps Retail Grow Faster

Generative AI chatbots enhance customer service but must provide accurate responses to prevent customer loss. [ more ]

Telecompetitor

Artificial intelligence

Where Generative AI Could Take Us, and How the Broadband Industry May Benefit

Generative AI will transform devices into proactive assistants that learn from user behavior to automate and enhance daily decisions. [ more ]

Inc.com

Artificial intelligence

How AI Helps Retail Grow Faster

Generative AI chatbots enhance customer service but must provide accurate responses to prevent customer loss. [ more ]

moregenerative-ai

www.newsshopper.co.uk

Miscellaneous

'Community-driven' Brockley chippy 'chuffed' with shortlist in National awards

Brockley's Rock is recognized for its quality, sustainability, and outstanding service, making it a top contender in the UK fish and chip industry. [ more ]

#telecommunications

www.cbc.ca

Toronto

Customers accuse Rogers of price gouging after increased fee for TV boxes | CBC News

Rogers Communications misled customers by raising fees on TV box rentals despite assurances of a guaranteed monthly price for two years. [ more ]

wirehub.medianewsgroup.com

Tech industry

Major outage: Verizon confirms it's working to restore service after widespread complaints

Verizon experienced a service outage affecting calls, texts, and internet for many customers, prompting numerous complaints and frustration. [ more ]

Theregister

Privacy professionals

Widespread Verizon outages reported this morning

Verizon is experiencing widespread outages affecting voice and data services, complicating hurricane recovery efforts in the southeastern U.S. [ more ]

TechCrunch

Upper West Side

Airtel taps AI to combat India's rampant spam calls problem | TechCrunch

Airtel introduces India's first AI-based spam detection system to combat widespread spam calls and messages for its massive customer base. [ more ]

www.cbc.ca

Toronto

Customers accuse Rogers of price gouging after increased fee for TV boxes | CBC News

Rogers Communications misled customers by raising fees on TV box rentals despite assurances of a guaranteed monthly price for two years. [ more ]

wirehub.medianewsgroup.com

Tech industry

Major outage: Verizon confirms it's working to restore service after widespread complaints

Verizon experienced a service outage affecting calls, texts, and internet for many customers, prompting numerous complaints and frustration. [ more ]

Theregister

Privacy professionals

Widespread Verizon outages reported this morning

Verizon is experiencing widespread outages affecting voice and data services, complicating hurricane recovery efforts in the southeastern U.S. [ more ]

TechCrunch

Upper West Side

Airtel taps AI to combat India's rampant spam calls problem | TechCrunch

Airtel introduces India's first AI-based spam detection system to combat widespread spam calls and messages for its massive customer base. [ more ]

moretelecommunications

#digital-transformation

Securitymagazine

Information security

Navigating the new terrain: Pioneering smart solutions in retail

Retailers must adopt an integrated, intelligence-driven approach to overcome emerging challenges and enhance operational efficiency and security. [ more ]

Nextgov.com

Miscellaneous

Bipartisan senate duo seeks to push IRS customer service forward

The Improving IRS Customer Service Act aims to enhance online services for taxpayers, improving accessibility and communication regarding refunds and IRS queries. [ more ]

Securitymagazine

Information security

Navigating the new terrain: Pioneering smart solutions in retail

Retailers must adopt an integrated, intelligence-driven approach to overcome emerging challenges and enhance operational efficiency and security. [ more ]

Nextgov.com

moredigital-transformation

Miscellaneous

Bipartisan senate duo seeks to push IRS customer service forward

The Improving IRS Customer Service Act aims to enhance online services for taxpayers, improving accessibility and communication regarding refunds and IRS queries. [ more ]

#employee-engagement

www.housingwire.com

Real estate

Fairway's Steve Jacobson is 'focused on speed' as he builds company culture

Building a culture of humility and inclusivity is vital for retaining talent and driving business success in the mortgage industry. [ more ]

Business Insider

Remote teams

Home Depot is requiring its corporate employees to do shifts at the company's stores

Home Depot is requiring corporate employees to work one day each quarter in retail stores to better understand customer interactions and frontline challenges. [ more ]

www.housingwire.com

Real estate

Fairway's Steve Jacobson is 'focused on speed' as he builds company culture

Building a culture of humility and inclusivity is vital for retaining talent and driving business success in the mortgage industry. [ more ]

Business Insider

Remote teams

Home Depot is requiring its corporate employees to do shifts at the company's stores

Home Depot is requiring corporate employees to work one day each quarter in retail stores to better understand customer interactions and frontline challenges. [ more ]

moreemployee-engagement

SitePoint Forums | Web Development & Design Community

Miscellaneous

Top Internet Providers in KSA: Which One to Choose?

Choosing an appropriate internet service provider is critical for optimal performance in work and entertainment needs. [ more ]

Dick Hannah Dealerships | Car Dealerships in Portland and Vancouver

Cars

Home

Dick Hannah is a trusted car dealer known for community involvement and excellent customer service in the Pacific Northwest. [ more ]

Apartment Therapy

Miscellaneous

My Mom's Brilliant Grocery Trick I've Been Following for 4 Years Straight (I Wish She'd Taught Me Sooner!)

Asking grocery store associates for fresh produce can lead to better quality fruits and vegetables.

Building relationships with store employees can enhance the grocery shopping experience. [ more ]

#artificial-intelligence

Harvard Business Review

Artificial intelligence

Video Quick Take: Intercom's Brian Donahue on How AI Agents Can Be Your First Tier of Customer Service Support - SPONSOR CONTENT FROM INTERCOM

AI is essential for effective customer service, acting as tier one support to alleviate human agents for more complex issues. [ more ]

Fast Company

Artificial intelligence

Beyond the rebrand: TELUS Digital's next chapter

TELUS International rebranded as TELUS Digital Experience to better reflect its commitment to digital-first customer service and technological advancements. [ more ]

Harvard Business Review

Artificial intelligence

Video Quick Take: Intercom's Brian Donahue on How AI Agents Can Be Your First Tier of Customer Service Support - SPONSOR CONTENT FROM INTERCOM

AI is essential for effective customer service, acting as tier one support to alleviate human agents for more complex issues. [ more ]

Fast Company

moreartificial-intelligence

Artificial intelligence

Beyond the rebrand: TELUS Digital's next chapter

TELUS International rebranded as TELUS Digital Experience to better reflect its commitment to digital-first customer service and technological advancements. [ more ]

Tasting Table

Miscellaneous

Ina Garten's Barefoot Contessa Store Had The Absolute Best Return Policy - Tasting Table

Ina Garten's return policy at Barefoot Contessa exemplified customer care and was a smart business strategy that built loyalty and long-term success. [ more ]

agents.farmers.com

Healthcare

Michael Ismert - Farmers Insurance Agent in Milton Freewater, OR

Personalized insurance guidance helps clients understand options clearly. [ more ]

www.hamhigh.co.uk

Miscellaneous

'Inspiring' mumpreneur who swapped heels for foldable shoes wins award

Janan Leo of Cocorose London was recognized among Britain's 'Most Inspiring' businesswomen, winning gold for Best Customer Service at the 2024 awards. [ more ]

#ai

TechCrunch

Artificial intelligence

Career Karma founders launch OutRival to help companies build AI agents | TechCrunch

OutRival, founded by Career Karma creators, launches as a platform for businesses to build their own AI customer service agents. [ more ]

TechCrunch

Artificial intelligence

How customer service AI startup Neuron7 convinced Keith Block to invest | TechCrunch

Neuron7 specializes in complex AI solutions for customer service, focusing on repair operations rather than simple chatbots. [ more ]

MarTech

Artificial intelligence

Oracle aims to automate the complete customer service lifecycle | MarTech

Oracle is enhancing customer service through AI for free, focusing on comprehensive automation to reduce costs and improve efficiency. [ more ]

Fortune Europe

Artificial intelligence

Irish-founded unicorn Intercom ditches ChatGPT for Anthropic's Claude

Intercom has switched from ChatGPT to Anthropic's Claude for its AI-powered customer service solutions, seeing promising results in efficiency. [ more ]

TechCrunch

Artificial intelligence

Career Karma founders launch OutRival to help companies build AI agents | TechCrunch

OutRival, founded by Career Karma creators, launches as a platform for businesses to build their own AI customer service agents. [ more ]

TechCrunch

Artificial intelligence

How customer service AI startup Neuron7 convinced Keith Block to invest | TechCrunch

Neuron7 specializes in complex AI solutions for customer service, focusing on repair operations rather than simple chatbots. [ more ]

MarTech

Artificial intelligence

Oracle aims to automate the complete customer service lifecycle | MarTech

Oracle is enhancing customer service through AI for free, focusing on comprehensive automation to reduce costs and improve efficiency. [ more ]

Fortune Europe

Artificial intelligence

Irish-founded unicorn Intercom ditches ChatGPT for Anthropic's Claude

Intercom has switched from ChatGPT to Anthropic's Claude for its AI-powered customer service solutions, seeing promising results in efficiency. [ more ]

moreai

stupidDOPE

Canada news

Your Go-To Cannabis Dispensary Near LaGuardia Airport: Silk Road NYC | stupidDOPE

Silk Road NYC offers premium cannabis products and exceptional service near LaGuardia Airport. [ more ]

stupidDOPE

Miscellaneous

Silk Road NYC: Your Premier Cannabis Dispensary in Jamaica, Queens | stupidDOPE

Silk Road NYC Cannabis Dispensary offers a wide range of high-quality cannabis products and prioritizes exceptional customer service. [ more ]

www.newsshopper.co.uk

Miscellaneous

Is Deliveroo down? Customers left wondering if they'll receive food orders

Deliveroo's app and website faced significant outages, impacting order tracking and customer service. [ more ]

#call-centers

TechRepublic

Artificial intelligence

The Latest Call Center IVR Upgrades Are Slashing Wait Times

Modern call center IVR systems are more user-friendly and better at handling high volumes of calls compared to previous versions. [ more ]

TechRepublic

Business intelligence

7 Surprising Things ASR Call Center Technology Does Well

Recent advancements in ASR technology are transforming call centers' efficiency and compliance monitoring. [ more ]

TechRepublic

Artificial intelligence

The Latest Call Center IVR Upgrades Are Slashing Wait Times

Modern call center IVR systems are more user-friendly and better at handling high volumes of calls compared to previous versions. [ more ]

TechRepublic

Business intelligence

7 Surprising Things ASR Call Center Technology Does Well

Recent advancements in ASR technology are transforming call centers' efficiency and compliance monitoring. [ more ]

morecall-centers

InsideEVs

Alternative transportation

Enel X Way JuiceBox Customers: Here's What To Do Next

Enel X Way's abrupt service discontinuation harms JuiceBox owners by removing app features and disrupting energy partnerships. [ more ]

Fortune Europe

Business

Ikea's revenue hit as it spent 2 billion slashing prices. Here's how it plans to lure more customers to its furniture and meatballs

Ikea invested €2.1 billion to assist customers amid high living costs, resulting in a temporary revenue drop but increased customer visitation. [ more ]

#banking

Mail Online

Miscellaneous

TSB is DOWN: Banking app crashes for thousands of Britons

TSB's banking app outage began at 07:30 BST, affecting users' access to accounts across the UK.

Users expressed frustration over app reliability, highlighting poor online banking experiences. [ more ]

ABC7 San Francisco

Business intelligence

Bank of America is down: Customers report widespread outage

Bank of America customers experienced significant account access issues, leading to confusion over zero balances and inability to log in. [ more ]

Mail Online

Miscellaneous

TSB is DOWN: Banking app crashes for thousands of Britons

TSB's banking app outage began at 07:30 BST, affecting users' access to accounts across the UK.

Users expressed frustration over app reliability, highlighting poor online banking experiences. [ more ]

ABC7 San Francisco

Business intelligence

Bank of America is down: Customers report widespread outage

Bank of America customers experienced significant account access issues, leading to confusion over zero balances and inability to log in. [ more ]

morebanking

ClickUp

Miscellaneous

11 Free Issue Tracking Templates in Excel & ClickUp

Implementing issue-tracking templates helps teams manage daily problems efficiently, ensuring timely resolutions.

A good issue-tracking template should be user-friendly, customizable, and provide actionable insights. [ more ]

Business Insider

Miscellaneous

I booked a Frontier flight to save money, but it backfired. I spent hundreds to switch airlines during my layover.

Traveling with Frontier Airlines can lead to significant delays and uncertainties, impacting subsequent travel plans. [ more ]

www.theguardian.com

Miscellaneous

Tokyo cracks down on kasuhara' amid rise in customers abusing staff

Tokyo's new ordinance aims to combat customer harassment and raise awareness about abusive consumer behavior in Japan. [ more ]

Mail Online

Miscellaneous

Southwest Airlines goes down across the US

Southwest Airlines is experiencing a nationwide outage affecting ticket purchases and flight status as Hurricane Milton approaches Florida. [ more ]

TechRepublic

Information security

Are Ghost Calls a Problem? Yes, if They Don't Stop

Frequent ghost calls can disrupt business operations, lead to lost opportunities, and impact employee productivity. [ more ]

Forbes

Miscellaneous

Beyond Silicon Valley: Innovation Shaping The Future

Innovative ideas can reduce the stress of moving, transforming the process through technology and exceptional customer service. [ more ]

Fortune

Artificial intelligence

Exclusive: Lorikeet, an AI customer service platform, comes out of stealth with $5 million in seed funding

AI startup Lorikeet aims to revolutionize customer service automation in complex industries, competing with giants by solving tough problems uniquely. [ more ]

#license-renewal

Sacramento Bee

California

California is making it easier for seniors to renew driver's licenses. Here's how

California is easing license renewal for seniors by waiving written knowledge tests for those 70+ without traffic violations. [ more ]

The Mercury News

San Francisco

DMV knowledge test no longer required for California drivers 70 and older

California DMV removes knowledge test requirement for drivers 70+ without traffic violations to enhance service efficiency. [ more ]

Sacramento Bee

California

California is making it easier for seniors to renew driver's licenses. Here's how

California is easing license renewal for seniors by waiving written knowledge tests for those 70+ without traffic violations. [ more ]

The Mercury News

San Francisco

DMV knowledge test no longer required for California drivers 70 and older

California DMV removes knowledge test requirement for drivers 70+ without traffic violations to enhance service efficiency. [ more ]

morelicense-renewal

#account-access-issues

Entrepreneur

Privacy professionals

Is Bank of America Still Down? Reports of Mass Outage | Entrepreneur

Bank of America customers faced widespread issues accessing accounts, but the company is addressing and resolving the problems. [ more ]

The Verge

Privacy professionals

A Bank of America outage is showing blanked-out account balances

Bank of America experienced an outage this week preventing customers from accessing their account balances, showing $0 or unavailable messages. [ more ]

Entrepreneur

Privacy professionals

Is Bank of America Still Down? Reports of Mass Outage | Entrepreneur

Bank of America customers faced widespread issues accessing accounts, but the company is addressing and resolving the problems. [ more ]

The Verge

moreaccount-access-issues

Privacy professionals

A Bank of America outage is showing blanked-out account balances

Bank of America experienced an outage this week preventing customers from accessing their account balances, showing $0 or unavailable messages. [ more ]

Irish Independent

JavaScript

Bord Gais Theatre cancels Hamilton show due to 'cast illness'

Hamilton's performance in Dublin has been cancelled due to cast illness, with automatic refunds issued to affected customers. [ more ]

www.yourlocalguardian.co.uk

JavaScript

Still no update on reopening of Sutton Morrisonsthree months on

Morrisons' Sutton store remains closed for essential maintenance with no reopening date set. [ more ]

Fast Company

Marketing

Can digital conversations help disaster-proof your business?

Uncertainty in life and work is inevitable, emphasizing the need for businesses to adapt and strengthen customer relationships. [ more ]

CN Traveller

4 years ago

Medicine

The best villa rental companies: 2024 Readers' Choice Awards

Oliver's Travels won the 2024 Readers' Choice Awards for villa rentals, praised for its customer service and diverse portfolio. [ more ]

Los Angeles Times

California

Column: DMV dumps eLearning tests for most drivers 70 and older - finally

California DMV has eliminated the requirement for older drivers to take knowledge tests for license renewal. [ more ]

SFGATE

Digital life

Massive Verizon outage has service down across California and US

Verizon is facing widespread service outages across the nation, affecting customers' ability to make calls. [ more ]

Travel + Leisure

Berlin

These Are the Oddest Things Left by Hotel Guests, According to Hotels.com

Check all areas of hotel rooms to avoid leaving behind valuable items. [ more ]

www.independent.co.uk

UK news

Asda shoppers turned away after technical issue forces branches to open late

Asda faced a technical issue causing delayed openings at some stores, but has since resolved the problem. [ more ]

HiP Paris Blog

France politics

Paris Tips: Making Small Talk A La Parisienne

Learning local greetings and customs is crucial for social interactions in Paris.

The importance of proper greetings like 'bonjour' is critical in preserving social niceties and customer service. [ more ]

www.bbc.com

London

Network Rail to improve Western train reliability

Network Rail has devised a comprehensive plan to improve train reliability and punctuality in Western England and Wales by 2026. [ more ]

KALTBLUT Magazine

Startup companies

Shirt Insurance for Air Travelers: ETON's Revolutionary Phoenix Service - KALTBLUT Magazine

Eton has introduced The Phoenix Service, a lifetime travel insurance for its White Signature Twill Shirt, to protect against lost luggage mishaps. [ more ]

Social Media Explorer

UX design

Two Men and a Moving Van - One of the Most Reliable Moving Companies Making Your Move Safe and Enjoyable - Social Media Explorer

The company specializes in complex relocations with guaranteed safety and professionalism for cargo delivery. [ more ]

Fast Company

Information security

What's happening with MoneyGram? Customers left in the lurch as financial service deals with urgent cyber incident

MoneyGram is facing significant operational disruptions due to a cybersecurity issue that has rendered its services offline for several days. [ more ]

TODAY.com