#customer-service

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fromwww.brewbound.com
1 day ago

CBC Week + a Blockbuster Brewery Deal

Will Guidara's keynote speech emphasized a hyper-experiential approach to customer service, introducing the concept of a 'dream weaver' and the importance of attentive service in the hospitality industry.
Podcast
fromwww.housingwire.com
1 day ago

Canadian homebuilder Glenview Homes expands into Texas

Blake Roberts, with about two decades of experience in the Texas market, will head Glenview Homes' new division, emphasizing a customer-centered approach over standardized processes.
Toronto startup
Privacy professionals
fromFortune
1 day ago

JetBlue told a grieving customer to clear his cookies after a $230 price hike-then deleted the evidence | Fortune

JetBlue faced backlash for suggesting users clear browser data to avoid fare increases, clarifying that prices are based on real-time availability, not personal data.
Dining
fromTasting Table
2 days ago

The Fast Food Etiquette Rule To Follow When Ordering A Secret Menu Item - Tasting Table

Ordering secret menu items during peak hours can disrupt service and frustrate staff and customers.
fromTasting Table
2 days ago

The Drive-Thru Etiquette Rule You're Probably Breaking On Rainy Days - Tasting Table

Oftentimes, fast-food employees are working long shifts, and standing there serving customer after customer while freezing is incredibly miserable for the employee. It can also make the floors of the store wet, creating unsafe working conditions... Instead, just turn the wipers back on after you are a few feet ahead of the window.
Dining
#in-n-out
Silicon Valley food
fromTasting Table
3 days ago

In-N-Out Doesn't Have Mobile Ordering And Likely Never Will. Here's Why - Tasting Table

In-N-Out prioritizes personal customer interaction over digital technology like mobile ordering, valuing freshness and customer service.
E-Commerce
fromTasting Table
3 days ago

This Aldi Self-Checkout Behavior Ruins The Store's Flow, According To An Employee - Tasting Table

Using the help button at self-checkout is essential to avoid delays and confusion for other customers.
#ai
fromEntrepreneur
2 weeks ago
Artificial intelligence

People 'Hate' AI Customer Service Chatbots. Here's Why Companies Keep Using Them Anyway.

Marketing tech
fromInsideHook
6 days ago

The Market for AI Airbnb Assistants Is Growing

AI is increasingly being used in customer service, particularly in the fast food and short-term rental industries.
Startup companies
fromTechCrunch
1 week ago

Sierra's Bret Taylor says the era of clicking buttons is over | TechCrunch

The future of software interaction will shift from traditional interfaces to natural language prompts, enabling users to create agents autonomously.
Artificial intelligence
fromEntrepreneur
2 weeks ago

People 'Hate' AI Customer Service Chatbots. Here's Why Companies Keep Using Them Anyway.

Many consumers find AI customer service chatbots ineffective, with a significant failure rate linked to company priorities over customer assistance.
fromThe Mercury News
1 week ago

Apple is closing this San Diego County store in June

As we continue investing to expand and enhance our retail stores and offerings worldwide, we remain deliberate about evaluating our existing locations to ensure that we can meet our customers' needs in the best way.
Apple
#starbucks
fromFortune
1 week ago
Coffee

Starbucks' game plan to roll out AI chatbots at cafes could serve as a 'litmus test' for the industry, analyst says | Fortune

fromFortune
2 weeks ago
Coffee

Starbucks is offering $1,200 bonuses, expanded tipping, and weekly payouts to boost the pay of its U.S. baristas | Fortune

Coffee
fromTasting Table
1 week ago

Starbucks Employees Can't Stand How Strict This Rule Is - Tasting Table

Starbucks baristas face strict and often arbitrary rules about writing on cups, leading to frustration and confusion among employees.
Coffee
fromFortune
1 week ago

Starbucks' game plan to roll out AI chatbots at cafes could serve as a 'litmus test' for the industry, analyst says | Fortune

Starbucks is implementing an AI assistant to enhance barista efficiency and improve customer service.
Coffee
fromFortune
2 weeks ago

Starbucks is offering $1,200 bonuses, expanded tipping, and weekly payouts to boost the pay of its U.S. baristas | Fortune

Starbucks is enhancing financial incentives for baristas and hourly workers to boost sales and customer service, offering up to $1,200 annually in bonuses.
fromwww.businessinsider.com
1 week ago

I spent 24 hours flying Emirates' business class. The luxurious experience started long before I boarded the plane.

The experience would start before I even entered the airport. Shortly after booking the flight, I was prompted to book a private car service to pick us up from our house and take us to the airport.
London food
fromBusline News
1 week ago

TEMSA North America Expands Operations With New Facility In Orlando To Support Growing Market Demand - Busline News

"Today, more than 2,500 TEMSA motorcoaches are actively transporting passengers across North America, reflecting the brand's increasing market penetration and strong customer confidence."
Miami food
Toronto startup
fromBusline News
1 week ago

Prevost Celebrates Expansion Of Goodlettsville, TN, Service Center - Busline News

Prevost expanded its service center in Goodlettsville, TN, enhancing capacity and commitment to customer service and community engagement.
E-Commerce
fromTasting Table
1 week ago

Here's When Trader Joe's Employees Want You To 'Stop Touching Things' - Tasting Table

Trader Joe's employees prefer to bag groceries themselves and appreciate customer trust and appreciation.
European startups
fromIndependent
1 week ago

'Today, no, we won't be offering mortgages' - Monzo chief shares expansion plans as UK neobank enters Irish market

Monzo has launched in Ireland, aiming to compete with Revolut by offering superior customer service and anti-fraud tools.
Travel
fromTravel + Leisure
1 week ago

Should You Tip a Flight Attendant? Here's What Crew Members Say

Tipping flight attendants is complicated; it's not expected and may be prohibited, but small tips can be accepted.
fromwww.independent.co.uk
1 week ago

How much compensation you'll get if your broadband goes down under new rules

Customers of the UK's major broadband providers must receive payments when their connection stops working and is not fixed after two working days, under a voluntary scheme organised by communications regulator Ofcom.
London startup
Careers
fromFortune
1 week ago

United Airlines CEO judges candidates by whether pilots would want to go on a four-day trip with them-if not, they don't get hired | Fortune

United Airlines CEO Scott Kirby uses a unique hiring test to ensure candidates are likable and have the right mentality for teamwork.
Artificial intelligence
fromComputerworld
1 week ago

This problem might not need a solution: customer-service bots that code for free

GenAI can enhance customer service by addressing complex dietary needs, but its tendency to hallucinate poses significant risks for direct interactions.
Food & drink
fromTasting Table
2 weeks ago

The Popular Chicken Chain To Skip Ordering Takeout From, According To Customers - Tasting Table

Many consumers find ordering takeout from Popeyes disappointing due to order issues and poor customer service.
Silicon Valley food
fromThe Mercury News
2 weeks ago

In-N-Out Burger owner says she's devoted to keeping company as it is

Lynsi Snyder-Ellingson emphasizes maintaining In-N-Out Burger's founding principles, prioritizing quality and customer interaction over automation.
Dining
fromTasting Table
2 weeks ago

Is It Rude To Request A Specific Waiter At A Restaurant? - Tasting Table

Requesting a specific waiter at a restaurant is not rude and signals appreciation for good service.
UK news
fromwww.theguardian.com
2 weeks ago

Waitrose employee sacked after stopping shoplifter from taking Easter eggs

A Waitrose employee was fired for intervening in a shoplifting incident after 17 years of service.
London startup
fromBusiness Matters
2 weeks ago

Barclays bets on the high street once more with new branches and the return of the bank manager

Barclays plans to open new branches and reinstate the bank manager role to compete with digital challengers in consumer banking.
fromTasting Table
2 weeks ago

The Fast Food Chain Where Employees Are Trained Not To Say 'You're Welcome' - Tasting Table

Chick-fil-A's unique customer service approach includes training employees to respond with 'my pleasure' instead of 'you're welcome.' This practice originated from founder S. Truett Cathy, who was inspired by a Ritz Carlton employee's response.
Silicon Valley food
Marketing tech
fromMarTech
2 weeks ago

HubSpot moves to outcome-based pricing for some Breeze AI agents | MarTech

HubSpot is implementing outcome-based pricing for its Breeze AI agents to better reflect their value and improve usability.
Food & drink
fromTasting Table
3 weeks ago

The McDonald's Ordering Request Employees Can't Stand - Tasting Table

Ordering extra melted cheese at McDonald's is inconvenient for employees and slows down service.
fromTasting Table
3 weeks ago

Why This Walmart Is Often Called The Worst In America - Tasting Table

Google Maps reviews of the Walmart Supercenter at 3400 Steelyard Drive swap customer testimonials so egregiously bad as to border comedy. Common features include exceptionally rude, hostile, and inebriated staff, as well as extreme product disorganization, opened packages, general disarray, incorrect pricing, and more.
Silicon Valley food
Beer
fromThe Takeout
3 weeks ago

Why Bartenders Hate When Customers Order 'A Beer' - The Takeout

Being specific about beer preferences helps bartenders provide better recommendations and enhances the drinking experience.
#ai-implementation
fromTechRepublic
3 weeks ago
Artificial intelligence

Inside Bissell's 48-Hour AI Sprint That Changed How It Uses Data

Bissell rapidly implemented AI solutions to address specific business challenges, demonstrating immediate value and reducing manual workload significantly.
fromBusiness Insider
1 month ago
Artificial intelligence

Lowe's CEO Marvin Ellison is all in on AI

Lowe's uses AI-powered Mylow assistant to enhance employee product knowledge, customer service, and online conversion rates, addressing training challenges and language barriers.
Artificial intelligence
fromTechRepublic
3 weeks ago

Inside Bissell's 48-Hour AI Sprint That Changed How It Uses Data

Bissell rapidly implemented AI solutions to address specific business challenges, demonstrating immediate value and reducing manual workload significantly.
Software development
fromMedium
3 weeks ago

The Verifier-Compiler Loop: Turning Human Preferences into Production Agent Judgment

Production failures arise from compounded small errors in long workflows, not just isolated prompt failures.
UX design
fromTechRepublic
3 weeks ago

12 AI Prompt Templates Every Professional Should Bookmark - TechRepublic

Well-structured prompts enhance AI's utility across various industries, transforming it from a novelty tool to a practical assistant.
fromBusline News
3 weeks ago

Sardo Breaks Ground On New 30,000 Sq. Ft. Manufacturing And Installation Facility In Minneola, FL - Busline News

This expansion represents a bold step forward in enhancing the customer experience, enabling faster turnaround times, greater service flexibility, cost efficiency and the same high standard of quality for motorcoach and transit interior solutions.
Miami food
Dining
fromTasting Table
3 weeks ago

Why Employees Ask You To Pull Forward At Fast Food Drive-Thrus - Tasting Table

Moving forward in a drive-thru allows staff to manage complex orders and maintain efficiency for all customers.
UK news
fromwww.independent.co.uk
3 weeks ago

Am I eligible for NS&I compensation with up to 476m in deposits affected?

The Independent provides accessible journalism on critical issues, while NS&I faces scrutiny for errors affecting bereaved families' savings.
UK politics
fromwww.bbc.com
4 weeks ago

NS&I set to pay millions to customers over misplaced funds

NS&I is expected to pay hundreds of millions to customers due to failures in managing bereavement-related claims.
Madrid food
fromIndependent
4 weeks ago

Restaurant review: 'When a place is this popular, staff can be a little full of themselves - but this is one of the friendliest spots I've been to in years'

Pica in East Belfast offers exceptional service and elevated food, surpassing typical Irish taco joints.
Marketing
fromFortune
4 weeks ago

'I didn't want anybody shooting me': Five Guys CEO gave away $1.5 million bonus to employees over botched BOGO burger birthday celebration | Fortune

Jerry Murrell prioritized employee welfare over profits after a promotional failure, issuing bonuses to staff instead of an apology.
Poker
fromDefector
4 weeks ago

Why I Got Out Of The Gambling Business | Defector

Gamblers are categorized as valuable or not, with the latter group being dilettantes who rarely engage after initial deposits.
Silicon Valley
fromwww.businessinsider.com
4 weeks ago

Silicon Valley airport tests 'Jose,' an AI-powered robot to ease travel snarls

San Jose Mineta International Airport introduces a humanoid robot named Jose to assist passengers amid staffing shortages and delays.
London food
fromIndependent
4 weeks ago

Lucinda O'Sullivan's restaurant review: 'As rubbish sacks were hauled past, it felt like we were bit players in a farcical demo of how not to run a restaurant'

A new restaurant in Dublin faces issues with cleanliness and customer service.
Food & drink
fromTasting Table
1 month ago

Think Twice About Ordering Takeout From This Wing Chain - Customers Say It's Not Worth It - Tasting Table

Wingstop faces significant customer dissatisfaction due to inconsistent service and food quality, with many one-star reviews highlighting delivery issues.
#aldi
Berlin food
fromTasting Table
1 month ago

Aldi Employees Can't Stand This Checkout Behavior From Shoppers - Tasting Table

Aldi's checkout process is fast-paced, and customers should avoid bagging groceries at the register to help employees maintain efficiency.
Berlin food
fromTasting Table
1 month ago

Aldi Employees Can't Stand This Checkout Behavior From Shoppers - Tasting Table

Aldi's checkout process is fast-paced, and customers should avoid bagging groceries at the register to help employees maintain efficiency.
fromBlack Enterprise
1 month ago

Ulta Beauty Salon Sued For Allegedly Telling Black Mother, Daughter It Doesn't Do Their 'Kind Of Hair'

The lawsuit claims the mother and daughter had their hair fully covered in locs during the interaction, and that no employee actually examined it. The plaintiffs, both professional models, say they arrived for confirmed hair appointments at the East 86th Street location ahead of a photoshoot but were denied service.
NYC parents
Marketing tech
fromSocial Media Explorer
1 month ago

AI Voice Agents in 2026 - How Businesses Are Replacing IVR With Conversational AI That Actually Works - Social Media Explorer

AI voice agents significantly improve customer service efficiency by resolving issues directly rather than routing through traditional IVR systems.
fromwww.cbc.ca
1 month ago

Customers complain of long wait times, poor communication with Canada's big three telecoms | CBC News

Sloot is one of more than a dozen customers with whom Marketplace has spoken who say they are frustrated with the poor customer service they received from Canada's big three telecoms: Rogers, Bell and Telus.
Canada news
fromtherealdeal.com
1 month ago

The Daily Dirt: Catching up with DOB head Ahmed Tigani

I recognize that if we do the bread and butter stuff, we do the customer service, the customer delivery, then we get permission to do bigger things. This philosophy guides the commissioner's approach to balancing operational excellence with broader policy ambitions at the Department of Buildings.
New York City
fromTelecompetitor
1 month ago

Rise Broadband rebrands to become Rise Internet

Rise Internet represents who we are today and where we're headed. We believe great internet service isn't just about speed or technology. It's about responsiveness, local customer service, honest pricing and a promise to keep improving. Strong internet isn't a luxury utility confined to big city living, it's an essential service that supports work, education, health care and daily life.
Tech industry
Alternative transportation
fromBusline News
1 month ago

Cincinnati Metro Highlights Employee Excellence - Busline News

Cincinnati Metro honored seven employees with Golden Bus Awards for exceptional service, dedication, and professionalism in roles ranging from dispatchers to operators.
Relationships
fromTasting Table
1 month ago

Servers Notice This Clear Difference Between Boomer And Gen Z Diners - Tasting Table

Boomers and Gen Z diners differ significantly in how they interact with restaurant staff, with Boomers engaging in extensive conversation while Gen Z remains reserved, reflecting broader generational communication patterns.
UK news
fromComputerWeekly.com
1 month ago

Altnets 'force to be reckoned with' in UK broadband | Computer Weekly

UK independent broadband providers (altnets) are matching established brands' full-fibre growth rates, gaining market share through superior customer service and competitive pricing despite sector consolidation pressures.
#consumer-rights
UK news
fromwww.independent.co.uk
1 month ago

Strangest online grocery shopping substitutions made by supermarkets revealed

Online grocery shoppers frequently receive inappropriate substitutions for unavailable items, with one in five experiencing substitutions and Sainsbury's customers most affected at 28 percent.
Los Angeles
fromLos Angeles Times
1 month ago

Misplaced your bike, cellphone or prosthetic leg on the Metro rail? Here's how to get them back

Los Angeles Metro's Lost & Found office reunites riders with lost possessions at a 30% recovery rate, processing approximately 15,000 items annually.
Food & drink
fromTasting Table
1 month ago

Chat With Bakery Staff, And They Might Just Reveal This Red Flag Quickly - Tasting Table

Quality bakeries employ knowledgeable staff who can answer detailed questions about ingredients, techniques, and products they sell.
fromwww.independent.co.uk
1 month ago

Morrisons rolls out major change to checkouts across the country

Since May 2025, we have been updating a significant proportion of both colleague operated and self-service checkouts across all of our stores to make them more efficient, with the refresh due to complete very soon. The new technology will ensure we can continue to offer our customers excellent levels of service, now and into the future.
London startup
E-Commerce
fromTasting Table
1 month ago

This Is What Happens When You Buy Your Appliances Straight From The Manufacturer - Tasting Table

Buying appliances directly from manufacturers online eliminates middlemen markups, offers expert support, and provides easier problem resolution compared to retail stores.
fromSearch Engine Roundtable
1 month ago

Google Local Service Ads Won't Credit Calls For Existing Clients

Our client was charged $400 for a current client to call their Google Local Services Ads profile. direct business search was not turned on. I thought, ok no big deal, I will escalate this and they will obviously rectify the situation since this was a mistake. I went back and forth with an account manager over there who denied it. I escalated it further and they are not refunding it even though they clearly know its a current client call.
Online marketing
#ai-chatbots
fromwww.theguardian.com
1 month ago
Artificial intelligence

Retailers want delightfully human' AI to do your shopping, but will the chatbots go rogue?

Retailers plan to deploy sophisticated AI shopping assistants, but current chatbots struggle with balancing relatable personalities while avoiding errors and customer frustration.
fromHarvard Business Review
2 months ago
Artificial intelligence

In an Automated World, Human Hospitality Is a Competitive Advantage

AI chatbots increase efficiency, but preserving human-led deep hospitality is essential to maintain empathy, personalization, trust, and long-term customer loyalty.
Artificial intelligence
fromwww.theguardian.com
1 month ago

Retailers want delightfully human' AI to do your shopping, but will the chatbots go rogue?

Retailers plan to deploy sophisticated AI shopping assistants, but current chatbots struggle with balancing relatable personalities while avoiding errors and customer frustration.
fromEater
1 month ago

Is Movie Theater Food Just Becoming Fine Dining?

Recently, the popular dine-in theater chain Alamo Drafthouse announced that it would be "retiring the pen and paper order card model and call buttons" in February 2026, and "shifting to only taking orders via QR code." For fans of Alamo, the news didn't quite feel like what CEO Michael Kustermann declared "a custom, smart, and flexible way to strengthen [the business]." It felt like a nail in the coffin of another analog dream.
Film
NYC LGBT
fromwww.mediaite.com
1 month ago

Smoothie King Announces Employees Who Refused to Serve Trump Supporters Have Been Fired

Smoothie King fired two employees who refused service to a customer wearing a Trump-supporting hoodie, citing the company's commitment to non-discrimination policies.
Washington DC
fromFortune
1 month ago

Washington roasted for using AI feature with heavily accented English instead of actual Spanish on state helpline | Fortune

Washington state's Department of Licensing automated system incorrectly played English with a Spanish accent when callers selected Spanish-language service, which the agency has since apologized for and fixed.
Careers
fromBusiness Insider
1 month ago

Yes, Costco's CEO really does respond to members' emails - I tried it

Costco CEO Ron Vachris personally reads and responds to most customer emails, maintaining direct engagement with members about their experience.
Business
fromEntrepreneur
1 month ago

How to Make Sure Your Growth Is Steady and Sustainable

Sustainable business growth requires a balanced, strategic approach combining incremental revenue increases, market share expansion, customer service excellence, employee empowerment, and technology adoption.
fromFast Company
1 month ago

Meet 'Patty,' Burger King's new AI assistant that lives in employees' headsets

It's truly meant to be a coaching and operational tool to really help our restaurants manage complexities and stay focused on a great guest experience. Guests want our service to be more friendly, and that's ultimately what we're trying to achieve here.
E-Commerce
Tech industry
fromFuturism
1 month ago

Burger King Adding AI to Employees' Headsets to Constantly Monitor Whether They're Being Friendly Enough

Fast food chains are shifting AI deployment from customer-facing drive-thrus to employee monitoring systems, with Burger King using AI chatbots to track staff language and tone through headsets.
Marketing
fromBored Panda
1 month ago

75 Times People Failed To Understand Instructions And It Resulted In Hilarious Misprints (New Pics)

Consistent delivery, transparent values, and exceptional customer service build long-term brand trust and customer loyalty over time.
Food & drink
fromTasting Table
2 months ago

Complimenting Publix Staff Could Go A Lot Further Than You Realize - Tasting Table

Publix combines early retail innovations, Southern-style customer service, and strong employee ownership culture to create a notably pleasant grocery experience.
Food & drink
fromTasting Table
2 months ago

'Above And Beyond' - One Long Beach Steakhouse Pairs Standout Service With Surf And Turf - Tasting Table

Queensview Steakhouse in Long Beach offers waterfront surf-and-turf cuisine, spectacular Queen Mary views, and consistently attentive, exceptional service.
Marketing
fromTVovermind
2 months ago

55 Times Businesses Threw Massive Tantrums Over Bad Reviews

Businesses that respond to criticism with outrage damage reputations; professional, respectful responses and attention to online reviews are essential.
#customer-experience
Business
fromTasting Table
2 months ago

The Biggest Problem With Buc-Ee's, According To Customers - Tasting Table

Buc-ee's faces widespread customer complaints about inaccessible and unresponsive customer service despite extensive in-store offerings.
Artificial intelligence
fromEngadget
2 months ago

Airbnb is testing out AI search with a 'small percentage' of users

Airbnb is building an AI-native experience to help guests book trips, assist hosts with listings, and improve operational efficiency.
UX design
fromSilicon Canals
2 months ago

8 things people over 70 still value in customer service that businesses are slowly abandoning - Silicon Canals

Automation-driven cost-cutting removes human contact, creating accessibility barriers for older customers and undermining core principles of good customer service.
fromFortune
2 months ago

Inside Social Security, how a Wall Street CEO is revamping almost everything | Fortune

Enter Frank Bisignano. The Jamie Dimon protegee had a storied career in banking, and was appointed to lead SSA last spring (he has since added the job of IRS CEO to his resume, which you can read about here.) But the changes he has quickly enacted at SSA-drawing heavily on his time in the private sector-are real, and they're impressing even the Administration's fiercest critics.
US politics
fromTasting Table
2 months ago

Why The Baristas At Dutch Bros Are Always Happy - Tasting Table

Like straight up, you get coffee, but they also are the most complimentary and upbeat group of employees I've ever seen. I don't Dutch Bros often, but when I do, it's usually because I need young people to tell me my glasses are wicked, and I'm still cool,
Coffee
US politics
fromNextgov.com
2 months ago

'Setting this agency up for failure': Amid staffing crunch, IRS taps employees with no relevant experience to assist during filing season

IRS is reassigning experienced non‑tax employees to entry‑level phone and tax‑return processing roles due to severe workforce cuts ahead of filing season.
fromMoneyLion
2 months ago

Boring but Remote Jobs You Can Do Any Hour of the Day

If you're looking for a remote job that doesn't require a lot of special skills and education, you might be in luck. Financial influencer Learn with Lukas broke down remote jobs that aren't glamorous but pay real money. These positions require no experience or degrees, making them accessible to almost anyone willing to do straightforward work from home. Here are five boring remote jobs you can do 24/7.
Careers
fromPCMAG
13 years ago

How to Use Twitter for Business

Why Use Twitter? People go to Twitter to share what they know and learn in return. Twitter users are hungry for new ideas, opportunities, information, services, and products. If your business is not part of this exchange, you're leaving two huge opportunities untouched: growing your business and improving it. Business of all sizes use Twitter for a variety of reasons, from marketing to customer service. The way you use Twitter will vary based on your goal, discussed in more detail below.
Social media marketing
fromwww.mercurynews.com
2 months ago

Miss Manners: I'm a regular at the hostel, and a new volunteer behaved unforgivably toward me

After I had checked out and said my goodbyes, I walked through the gate to catch my ride to the airport. This volunteer then blocked my way and cornered me. She went on a yelling, screaming rant, saying that I hadn't left my private room (which I paid $100/night for) clean enough for her liking, and that it's not her job to clean up after me.
Relationships
fromBusiness Insider
2 months ago

Lululemon cuts staff as founder attacks board and customers complain about product quality

The company has come under pressure in recent months. Its sales in the Americas have slid, and analysts say the brand has veered from its yoga roots and become more generic. Its stock price has sunk 53% in the past year. Chip Wilson, the founder of Lululemon, has also become increasingly vocal in his criticism of the athleisure company. At the end of last year, he launched a proxy battle to change the leadership of Lululemon's board.
Business
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