#customer-service

#customer-service

Client portals serve as a secure, self-service interface allowing clients to access information, documents, and communications about services or projects, functioning like a 24/7 digital front desk.

'To be clear, I was very clear in asking, 'Can I use Stripe for purchases of LGBT content', and both times, different operators have told me that Stripe does not support such transactions.'

ChatGPT can handle repetitive tasks, generate content frameworks, and streamline customer communications-freeing entrepreneurs to focus on high-value activities.

The Surf Lodge is a premier Hamptons venue where guests, often wealthy and powerful, expect exclusive experiences and sometimes push boundaries with their requests.

Brian Moynihan emphasized the challenges banks face due to regulatory frameworks, asserting the need for clarity in rules to avoid constant shifts in compliance.

M&S apologized to a mother and daughter after a complaint claiming an employee, allegedly trans, offered assistance during their visit to the lingerie section.

"Proper etiquette is essential in customer service, and retaining tips should be viewed with ethics and respect for paying consumers. The actions of service providers impact their reputation and future interactions with customers."

We weren’t in the technology business. We were in the trust building business. For us, trust meant three things: consistency, responsiveness, and showing up when it mattered most.

Customer service is not just a department. It consists of unscripted moments and acts of ownership that build trust and loyalty, belonging to everyone in a company.

We had trusted DoorDash - it was just an indescribable feeling! The mistake of overcharging us more than $100,000 in commission fees was shocking.

A bad review response template is a customizable reply used for negative feedback on review sites, social media, or direct customer messages. It helps respond professionally.

Millennials describe the "Gen Z Stare" as blank expressions and vacant responses, often leading to misunderstandings in workplace interactions.

Ingram Micro has confirmed that its systems affected by the ransomware attack are now thought to be contained and remediated, allowing for gradual restoration of order capabilities.

Klarna's decision to replace 700 customer service agents with AI aimed to save costs and boost profits by $40 million, but ultimately hurt service quality.

Khosrowshahi stated that "Tipping is entirely optional," advising customers to tip only if they feel they received exceptional service during their ride.

The grocery store's decision to limit entry and exit points, while likely aimed at increasing impulse purchases, is proving to be a major inconvenience for loyal customers.

Sitting at the airport, they are saying AA flights everywhere are impacted by the maintenance system being down.