#customer-service

#customer-service

A customer service knowledge base centralizes information, empowering users to resolve issues independently and enhances the efficiency of support teams.

Block has been fined $130 million due to inadequate customer service and violations of consumer protection laws.

SixSixOne has ceased operations, leaving customers anxious about their orders and uncommunicated financial transactions.

Samsung Care+ now offers unlimited screen and back glass replacements at no extra charge, improving customer satisfaction.

Fish & Chikzz offers seafood enthusiasts a unique dining experience focusing on freshness, creativity in recipes, and excellent customer service.

The UPS Store launched a digital training system to replace outdated methods, enhancing employee engagement and customer service.

A customer's experience with 1-800-GOT-JUNK turned problematic when a safe containing $100,000 worth of jewelry went missing during a move.

Businesses must prioritize employee well-being over rigid customer service expectations to prevent burnout and promote a healthier work environment.

Grocery stores offer customizable options for produce, seafood, and deli items in South Florida, encouraging customers to ask for specific requests.

Carpet City has evolved from a one-man operation to a leading flooring company with a focus on quality and customer service.

Altice walked away from negotiations, leaving Optimum customers without access to MSG Networks and local sports programming.

AT&T introduces a unique Guarantee for wireless and fiber services, promising accountability and better customer experience.

Automating customer interactions with a no-code AI agent enhances efficiency across various platforms.

Essential tools like ManyChat, Zapier, and AI models help create a seamless customer experience.

OnePlus offers a free 180-day phone replacement plan for OnePlus 13 and 13R customers in India, covering hardware issues.

Customer service is increasingly ineffective, often leaving customers with unresolved issues and unable to connect with a responsible party.

O2 struggles with SIM-swap fraud, leaving customers vulnerable and without support during crises.

Waymo's autonomous vehicle malfunctioned, causing a passenger to nearly miss his flight, highlighting ongoing issues with robotic technology and customer support.

A man was arrested for assault after attacking a teenage employee over a drive-thru order dispute.

A customer at a fast food outlet became violent over a missing order, leading to a physical altercation with employees.

Expired NJ Transit tickets can be refunded until December 31, 2024, if purchased before June 1, 2024.

Hotel school combines practical skills with emotional intelligence to prepare graduates for customer-centric roles in the hospitality industry.

Clear communication on transport regulations for e-bikes is necessary to prevent confusion and potential loss for travelers.

The phrase 'Welcome in' may stem from a misunderstanding of hospitality language, not an established norm.

Using 'this lady' or 'this gentleman' feels awkward; direct reference to the customer is preferable.

Time management issues from customers adversely affect servers, highlighting the importance of respect and consideration in dining situations.

The Collagen Co. offers accessible discounts and free shipping to enhance customer experience.

Revenue enablement empowers all customer-facing teams to drive growth beyond traditional sales roles.

Pre-hiring assessments are crucial for identifying ideal candidates in contact centers to combat high burnout and turnover rates.

It's important to communicate preferences regarding nail technician assignments to ensure a safe and satisfactory experience.

An AT&T customer faced a shocking bill of over $6,000 after switching to FirstNet, later resolved after contacting the company's president's office.

AI technology is slowly being adopted in the lending industry despite high expectations.

Only 13% of banks have implemented AI, highlighting a disparity between potential and reality.

Vacations often reveal people's true colors, leading to stressful and sometimes absurd situations for hotel staff.

An Post is investigating significant mail delivery issues involving a staff member, causing stress and inconvenience to customers in the Dublin 12 area.

Claims for missing or damaged print copies must be submitted within 6 weeks of the publication date.

Daniel Razionale's life is marked by a commitment to community service, exceptional customer service in the restaurant industry, and a deep passion for outdoor activities.

Bank of Ireland's mobile and online banking services experienced outages just before Christmas, causing frustration for customers.

Generational shifts are transforming customer service, with a focus on instant responses and effective communication tools.

Rate adds experienced leader Connie Lindsay to strengthen its presence in Washington with a focus on customer-centric service and innovative technology.

Chick-fil-A's unique practice of closing on Sundays prioritizes family time and reflects the founder's religious beliefs, affecting both company culture and customer experience.

First Bus is investing £250m to transition to a zero-emission fleet by 2035 and refocusing on customer service.

Happy employees lead to exceptional customer experiences.

Airbnb should not place guests in dangerous neighborhoods, even after host cancellations.

TfL has restored online services for contactless payments and journey history after a cyber attack, allowing customers to claim refunds for delays.

A disabled man's holiday was compromised after his wheelchair was damaged by EasyJet during a flight, impacting his independence and mobility.

Iberia Airlines should restore ticket credits promptly, especially in cases involving medical cancellations, and avoid long delays in customer service responses.