#customer-service

#customer-service

Melissa Plett received a highly convincing fraud alert call from someone posing as a Royal Bank of Canada representative, resulting in the loss of $14,510 from her accounts.

The voicemail captured a man with a Scottish accent saying: 'I spent about 25 minutes yesterday on the phone with some Pakistani guy who was saying that we owed him money... Not even an

Pereira possesses nearly 15 years of transit industry experience and a proven track record of delivering growth, operational excellence, and trusted partnerships across North America.

"After their meal, they received a receipt where their table was labeled 'Old Bitches.' Yes, you read that right - and we have the photo to prove it."

Viking has an impressive history: In the 1980s, it released the first professional restaurant-style ranges for home use, which could get way hotter than residential models.

One foul experience is all it takes to kill the vibe of your go-to spot.

The AI often inaccurately transcribed customer call audio into text due to caller accents, pronunciation, and speech speed, sometimes giving phone numbers in bits and pieces.

Franchising intrigued me because it's a model that combines consistency and variability. Everyone follows the same system in similar markets, but performance varies.

As of this week, the Kendall office previously run by the Florida Department of Highway Safety and Motor Vehicles (FLHSMV) is now part of the network managed by the Miami-Dade County Tax Collector.

"I always thought going crazy would be more exciting-roaming the street in a bathrobe, shouting at fruit. Instead I spent a weary season of my life saying representative."

Performance data shows just 70% of first-class mail was delivered on time in Croydon and 71% in Sutton, well below the legal target of 93%.

The team at Nationwide deals with complex emotional issues, showing that money worries often intertwine with broader life challenges, complicating access to necessary help.

In response to changing customer needs, Santander will close 95 branches and cut jobs, investing in alternative formats like counter-free and reduced-hour services.

"When the check comes, know whose card or cards the meal is going on and how everyone is going to pay their share. Is one person covering and expecting Venmo payments from everyone else?"

We handle all types of vehicles, from compact cars to luxury sedans and SUVs, ensuring that every car receives the highest standard of service.

Most items on the platform are eligible for return within 30 days of delivery, but some exceptions may apply. After you initiate your return, you will be provided with a convenient QR code or pre-paid return label.

NatWest has expressed its apologies as thousands of customers faced issues with its mobile banking app, highlighting ongoing challenges in banking services in the UK.

Closing the utility accounts of a deceased loved one often turns into a stressful ordeal, exacerbated by companies' lack of compassion and strict policies.

At EA, we believe in the best of both worlds: leveraging AI and automation to boost efficiency while staying rooted in genuine human connection.

The extent to which tips are requested has changed. You are right that most checkouts request tips. That does not mean you have to give it.

"I was like, 'I'll get whatever you want,' Ortega tells TODAY.com, joking that at that point, if they had requested lasagna from Italy, she would have made it happen."

"We sent out someone to swap the monitor," Neville told On Call. A days later, the problem recurred, so Neville's company despatched another new display."

According to a survey by Vida, 42% of SMBs estimate they lose at least $500 every month to missed calls.

When it came to biggest pet peeves on the high seas, the professional voyager said he was tired of passengers "demanding to see my supervisor/manager." The Redditor declared, "If seeing the manager is warranted, I promise you won't have to say it."

Price-match an item every chance I get. Not a lot of people know about price match policies at your favorite retailers, but you can almost always find it cheaper elsewhere.

The safety of our colleagues and customers remains our number one priority. Greggs is trialing placing refrigerated items behind the counter to combat shoplifting.

Costco not only provides bulk goods but also takes pride in its personalized service including custom cakes with specific designs and messages for special occasions.

A California woman, Monique McChristian, was denied a refund by Carnival after miscarrying days before her cruise, leading to numerous painful conversations about her loss.

PG&E is transforming its approach to customer service and operations, aiming to keep monthly bills flat or lower despite requesting more revenue from the state. This reflects an emphasis on improving efficiency and cost management for the benefit of ratepayers.

Uber Eats charged a cancellation fee despite the order being canceled in seconds and the restaurant not having started preparation. Review cancellation policies carefully.

The bankruptcy of SunPower left thousands of customers like the Pinneris without support for their solar systems, leading to frustration and skyrocketing electric bills.