#customer-service

#customer-service

AI can mimic empathy but lacks genuine understanding in customer service.

AI must balance cost-cutting with improving customer experience to maintain loyalty and competitiveness.

Replacing human agents with AI without improving CX can harm customer relationships.

Yelp introduces AI call answering features to enhance customer service for businesses.

Airbnb's AI customer service is gaining traction, reducing reliance on live support.

AI is revolutionizing banking customer service, particularly through chatbots like Fifth Third's Jeanie.

M&S is experiencing delays to Click and Collect orders due to a recent cyber attack.

Air Canada failed to protect a couple from a credit theft and then blamed them for the incident.

Marks & Spencer is dealing with a cyber incident affecting Click & Collect orders while ensuring store operations continue normally.

Marks & Spencer halts online orders amid cyber incident affecting payments and services.

PTSB customers face technical issues with the app, creating frustration ahead of the Easter holiday.

A Reddit user encountered a bizarre "bitching fee" at a pizzeria for an order mix-up that didn't warrant complaint.

The incident highlights unusual customer service practices.

Customer service workers often face bizarre and demanding requests from customers.

On commercial flights, social rules about sharing resources do not apply the same way as in personal gatherings.

Asking about medical devices like walkers can border on intrusive, so consider your relationship to the person before inquiring.

Chatbots enhance customer service and help businesses grow without additional staff.

Responding quickly and maintaining honesty are key to customer satisfaction in lawn care businesses.

Peppermayo faces backlash over influencer trip amidst customer complaints regarding undelivered orders.

LG refrigerators are criticized for high prices and unnecessary features.

Hospitality is about creating emotional connections rather than just providing service.

Premier Inn London Stratford acknowledged a bed bug infestation after customer suffered significant bites during his stay.

Arvest Bank is experiencing a major outage, affecting customer access to online banking.

Michelin stars maintain a reputation for quality and reliability in dining experiences across Europe.

Customer service interactions are hindered by automation and a lack of analogue assistance options.

Starbucks baristas feel new dress code changes are unnecessary and do not enhance customer experience.

Starbucks baristas are dissatisfied with the new dress code, feeling it leads to additional expenses and distracts from critical operational challenges.

Costco members can easily access digital receipts to simplify returns and inquiries.

Costco allows returns without receipts, simplifying customer experience through purchase tracking linked to membership accounts.

Costco's Executive membership has a cumbersome downgrade process, frustrating members who wish to reduce costs.

This tax season has seen fewer filings and more extensions as the IRS struggles with staff cuts and internal conflicts.

Taxpayers may face longer wait times when seeking assistance from the IRS due to significant workforce reductions.

Mike exemplifies dedication as a long-term I.R.S. employee during tax season, maintaining routine and focus on customer service.

Tipping budtenders is essential as it shows appreciation for their service and helps support a typically underpaid profession.

Budtenders play a vital role in the cannabis industry, and tipping them is an important way to show appreciation.

Budtenders play a vital role in enhancing your cannabis shopping experience and deserve recognition through tipping.

Tipping your budtender is essential for enhancing the cannabis shopping experience, similar to tipping at restaurants.

Verizon introduces a 3-year price lock guarantee for myPlan and myHome network customers, addressing concerns about rising phone bills.

Verizon launches a 3-year price lock on myPlan and myHome network plans, promising stability in core monthly plan pricing.

Meghan Markle's honey product launch faced overwhelming demand, leading to cancellation of some orders due to stock issues.

Meghan Markle's lifestyle brand As Ever apologized for overselling limited-edition honey after swift sellout, offering refunds and future gifts to customers.