A San Jose woman, referred to as Kay, has been receiving packages not addressed to her for over a year. These packages are faux-leather car seat covers from a Chinese seller using her address on return labels. Kay attempted to resolve the issue by contacting Amazon multiple times and filing six complaints, but the packages continue to arrive. Customers of the seller face challenges with fit and return costs, leading to increased frustration, as return shipping often exceeds the original purchase price.
Kay began receiving packages not addressed to her more than a year ago. Despite her efforts to find the rightful owner, nobody claimed the packages.
The online seller continues to send faux-leather car seat covers to Kay's address, which have been flooding her garage and causing a significant inconvenience.
Kay has spent a year trying to resolve the issue by contacting Amazon repeatedly and filing six complaint tickets, yet the packages keep arriving.
The return process to the seller is complicated, with consumers reporting that the return shipping costs often exceed the value of the products.
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