LMOS is a developer-friendly multi-agent AI platform built to enhance customer service across Telekom's European operations. It supports AI assistants like Frag Magenta OneBOT, reducing resolution time and handover rates significantly. The platform empowers engineers to work with familiar tools and enables business teams to manage AI agents autonomously. This approach fosters efficiency and shared ownership, facilitating the deployment of AI technology across various use cases in the organization. By leveraging generative AI, LMOS aims to provide timely, context-aware responses to millions of users across multiple countries.
The LMOS platform serves as a sovereign, developer-friendly solution to deploy AI-powered assistants across a multi-country ecosystem, enhancing customer interactions and efficiency.
With LMOS, engineers utilize familiar tools to create AI agents, allowing business teams to maintain agents for new use cases, thus fostering speed and autonomy.
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