Social Security Commissioner Frank Bisignano outlined a technology-driven agenda to enhance productivity at the agency, which has seen significant workforce reductions, including the planned shedding of 7,000 positions. Since January, SSA has lost approximately 3,700 employees, largely due to voluntary departures. Despite reports of field office closures, Bisignano reassured lawmakers that these offices will remain open. The agency has faced criticism over customer service and recent changes in public performance metrics. Bisignano emphasized his commitment to prioritizing customer needs through technological advancements.
"My vision for Social Security is clear: putting the customer first," said Bisignano. "This will be driven by a technology agenda."
Reports of plans to close field offices have swirled, but Bisignano promised, "we're not getting rid of field offices."
SSA has lost nearly 3,700 employees this year, mostly through the Trump administration's use of voluntary incentives to shrink the federal workforce.
Most recently, SSA has gotten some pushback for changing its public performance metrics, something Bisignano told lawmakers was done in order to not discourage people from calling the agency's phone lines.
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