We have now done about a million and a half conversations with our customers (through the agentic layer) and at the same time ... a million and half conversations also happened through our support agents during that same period. The SEASAT scores were about the same, which was stunning and also I was able to rebalance my headcount on my support - I've reduced it from 9,000 heads to about 5,000 because I need less heads.
"It's been eight of the most exciting months of my career," Benioff said. "I was able to rebalance my head count on my support," he said. "I've reduced it from 9,000 heads to about 5,000 because I need less heads."
The Trump administration issued reduction-in-force notices to roughly one-third of the workforce in March, but in May a federal judge in Massachusetts issued an injunction after finding the cuts made it "effectively impossible" for Education to carry out its legally required responsibilities.
"Under normal circumstances and as our history shows, the dynamism of our business typically allows us to move our highly skilled talent quickly to new opportunities. But at a time when procurements are moving much slower than normal, this has been challenging."