#southwest-airlines

#southwest-airlines

Writing at The New York Times, Nia Decaille reported that the airline plans to change its policy for what it describes as "customers of size" beginning in January of 2026. The airline's website reveals that the new policy is going into effect on January 27, 2026, and will affect how the airline handles refunding additional seat purchases once a traveler's itinerary is complete.For travelers traveling both before and after January 27, 2026, Southwest's advice is the same: "Customers who encroach upon the neighboring seat(s) should proactively purchase the needed number of seats prior to travel to ensure the additional, adjacent seat is available."

The plane suddenly jolted shortly after takeoff then felt like it was falling, said Stef Zamorano, who was flying to Las Vegas with her husband to celebrate his birthday.

By embedding its Rapid Rewards program into the NFL experience, Southwest built a loyalty strategy that extends well beyond the game.

"When a portable charger/power bank is used during a flight, it must be out of any baggage and remain in plain sight."

Amid the current macroeconomic uncertainty, it is difficult to forecast given recent and short-lived booking trends.

"Travelers are frustrated with Southwest Airlines' latest changes, including the expiration of flight credits, which many feel undermine loyalty to the airline."