Southwest Airlines publicly apologized after two blind women, Camille Tate and Sherri Brun, were left behind due to inadequate communication about a rebooked flight. The friends, who were traveling from New Orleans to Orlando, were not informed that their fellow passengers were rebooked on a different flight. This miscommunication occurred when they did not receive notifications about the change and were unaware of their options. Afterward, they were flown on a separate flight where they were the only passengers. Brun highlighted the need for better assistance for disabled customers, and Tate emphasized communication improvements.
"The way they help their customers who require additional assistance needs to change," Brun told the outlet. Tate added: "There needs to be some improvement in how they communicate with passengers, especially those that have disabilities."
According to Brun, she and Tate were told: "You're the only two people on this flight because they forgot about you." A statement from a Southwest spokesperson explained that nearly all of Brun and Tate's would-be fellow passengers were rebooked on another of the airline's flights that left to Orlando earlier from a nearby gate.
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