Travelers love criticizing Southwest. It just posted record revenues.

"It hasn't even been a month since Southwest Airlines replaced its longstanding open seating policy with assigned seats and overhauled its boarding groups, and the carrier is already studying ways to make some changes in the face of widespread customer complaints. One of the big problems is the availability of overhead bin space, with some passengers in the more expensive extra-legroom seats at the front of the cabin griping that by the time they board, the only bin space left is farther back on the plane, creating aisle crowding both before departure and after landing."

"Adding to the confusion is Southwest's transition of passenger boarding to a so-called WILMA system, with those assigned to window seats boarding first, followed by middle seats and finally aisle seats. CBS News, citing a Southwest official, reported that the airline is "making adjustments to address some of the issues that have cropped up. ... The changes are expected to be rolled out in the near future and will likely involve having premium and elite flyers board earlier.""

Southwest replaced open seating with assigned seats and overhauled boarding groups, prompting widespread customer complaints within a month. Overhead bin availability has caused crowding as extra-legroom front-cabin passengers find only rear bin space, and the WILMA boarding order (window, middle, aisle) has added confusion. Southwest is studying adjustments and is expected to let premium and elite flyers board earlier. The hedge fund that pushed the seating changes is reducing its Southwest stake after the airline's share price rose. United announced major MileagePlus revisions favoring United cardholders. Air India and Qatar will reduce San Francisco schedules, Southwest will add a Santa Rosa route, and an airport renaming for Donald Trump involves trademark filings.

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