""I guess I was a bit embarrassed. I was upset more than anything. You just made this arbitrary look at my body. ... I don't have any hips, so I sit in seats just fine all the time.""
""Pushed by an activist investor, Southwest is remaking itself. Within the past year, the airline has abandoned several policies that once set it apart from its competitors.""
Kari McCaw's experience with Southwest Airlines highlights the airline's recent policy change regarding plus-size passengers. Under the new 'customer of size' policy, passengers may be required to purchase an additional seat based on their appearance. Many customers have reported feeling singled out and embarrassed, sharing their frustrations on social media. This policy shift has led to a significant backlash, with numerous passengers vowing to avoid flying with Southwest in the future. The airline has also made other changes, including ending its open-seating policy and altering baggage fees.
Read at SFGATE
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