#passenger-experience

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#flight-delays

Flying is about to become even more miserable

Extreme heat can exacerbate flight delays and passenger discomfort, leading to chaotic situations.

British Airways flights in chaos as another IT failure strikes

British Airways faces significant operational disruptions due to a major IT failure, affecting tens of thousands of passengers.

Queues ease at Dublin Airport as power restored but thousands of premises in North Dublin still without electricity

Power has been restored, but significant delays and queues continue for passengers at Dublin Airport's Terminal 2 after an outage.

Flying is about to become even more miserable

Extreme heat can exacerbate flight delays and passenger discomfort, leading to chaotic situations.

British Airways flights in chaos as another IT failure strikes

British Airways faces significant operational disruptions due to a major IT failure, affecting tens of thousands of passengers.

Queues ease at Dublin Airport as power restored but thousands of premises in North Dublin still without electricity

Power has been restored, but significant delays and queues continue for passengers at Dublin Airport's Terminal 2 after an outage.
moreflight-delays
#travel-tips

Huge crowds are not the only big problem facing SFO this Thanksgiving

SFO anticipates a 15% increase in holiday travelers, urging them to arrive early and consider alternative transportation.

Get Ready For Over A Mile-Long Trek To Your Gate At This NYC Airport

Travelers at JFK Airport face long walks to gates, which can significantly impact their travel time.

Huge crowds are not the only big problem facing SFO this Thanksgiving

SFO anticipates a 15% increase in holiday travelers, urging them to arrive early and consider alternative transportation.

Get Ready For Over A Mile-Long Trek To Your Gate At This NYC Airport

Travelers at JFK Airport face long walks to gates, which can significantly impact their travel time.
moretravel-tips
#emergency-landing

A United Airlines pilot ordered pizza for all his passengers after an emergency landing left them stranded

A United Airlines pilot ordered pizza for stranded passengers after an emergency landing, demonstrating exceptional service and compassion.

Alaska Airlines jet lands safely at LAX after losing tire on takeoff from D.C.

Alaska Airlines Flight 309 landed safely at LAX after losing a tire on takeoff, with no injuries reported among passengers.

Video shows SFO flight to Boston grounded for plane wing 'coming apart'

The United flight from San Francisco to Boston diverted to Denver due to wing flap damage.
Passenger recorded video of wing damage that caused panic onboard.

A United Airlines pilot ordered pizza for all his passengers after an emergency landing left them stranded

A United Airlines pilot ordered pizza for stranded passengers after an emergency landing, demonstrating exceptional service and compassion.

Alaska Airlines jet lands safely at LAX after losing tire on takeoff from D.C.

Alaska Airlines Flight 309 landed safely at LAX after losing a tire on takeoff, with no injuries reported among passengers.

Video shows SFO flight to Boston grounded for plane wing 'coming apart'

The United flight from San Francisco to Boston diverted to Denver due to wing flap damage.
Passenger recorded video of wing damage that caused panic onboard.
moreemergency-landing
#air-travel

In-flight Wi-Fi goes free on United Airlines, thanks to SpaceX deal

United Airlines partners with SpaceX to provide Starlink Wi-Fi, ensuring fast and reliable internet across its aircraft fleet.

Deaf woman and her service dog kicked off Porter flight after airline breaks its own rules | CBC News

Discrimination faced by service dog users on flights is a serious issue requiring more awareness and adherence to regulations.

Are gate lice soon to be exterminated?

American Airlines is testing a new boarding system to combat early boarding issues, addressing the chaos caused by impatient passengers.

I've flown on Singapore's world's longest flight in business class. It was nice, but the new seats will be a game changer.

Singapore Airlines is enhancing its business class by adding doors to the seats, responding to customer demand for increased privacy.

In-flight Wi-Fi goes free on United Airlines, thanks to SpaceX deal

United Airlines partners with SpaceX to provide Starlink Wi-Fi, ensuring fast and reliable internet across its aircraft fleet.

Deaf woman and her service dog kicked off Porter flight after airline breaks its own rules | CBC News

Discrimination faced by service dog users on flights is a serious issue requiring more awareness and adherence to regulations.

Are gate lice soon to be exterminated?

American Airlines is testing a new boarding system to combat early boarding issues, addressing the chaos caused by impatient passengers.

I've flown on Singapore's world's longest flight in business class. It was nice, but the new seats will be a game changer.

Singapore Airlines is enhancing its business class by adding doors to the seats, responding to customer demand for increased privacy.
moreair-travel
#airport-delays

'People are missing flights' - Passengers blast 'complete chaos' at Belfast International Airport

Belfast International Airport experienced severe delays due to a staffing shortage, causing frustration among passengers and missed flights.

Woman tells of 'nightmare' 23 hour journey home after 66 Ryanair passengers left behind in Lanzarote

Passengers at Lanzarote Airport faced severe delays and missed their flights due to slow passport control, resulting in significant travel disruptions.

'People are missing flights' - Passengers blast 'complete chaos' at Belfast International Airport

Belfast International Airport experienced severe delays due to a staffing shortage, causing frustration among passengers and missed flights.

Woman tells of 'nightmare' 23 hour journey home after 66 Ryanair passengers left behind in Lanzarote

Passengers at Lanzarote Airport faced severe delays and missed their flights due to slow passport control, resulting in significant travel disruptions.
moreairport-delays
#transportation

Via Rail's performance has gone from bad to worse and it's costing the company millions | CBC News

Via Rail's service has deteriorated significantly, with only 59% of trains arriving on time, leading to passenger frustration.

Martin Lewis slams railway company over packed train with one working toilet'

Martin Lewis criticized East Midlands Railway for overcrowded trains and one working toilet.
Passengers expressed dissatisfaction with EMR services, highlighting issues with overcrowding and lack of facilities.

Via Rail's performance has gone from bad to worse and it's costing the company millions | CBC News

Via Rail's service has deteriorated significantly, with only 59% of trains arriving on time, leading to passenger frustration.

Martin Lewis slams railway company over packed train with one working toilet'

Martin Lewis criticized East Midlands Railway for overcrowded trains and one working toilet.
Passengers expressed dissatisfaction with EMR services, highlighting issues with overcrowding and lack of facilities.
moretransportation
#euston-station

Euston, we have a problem: how can London fix the worst main station'?

Euston Station in London is overcrowded and poorly designed, causing significant passenger frustration.

Here's how Euston station plans to finally solve its chaotic boarding issues

Euston station is introducing measures to reduce chaos during boarding, aiming for a more organized experience for travelers.

Euston allows early boarding to curb station rushes

Euston station implements changes to reduce overcrowding by allowing early boarding for trains.

London Euston station has turned off the MEGA SIZED advertising boards

Network Rail's five-point plan aims to tackle Euston station's overcrowding and improve passenger experience.

Euston station advertising board switched off

Network Rail is reviewing Euston station's advertising use amid a five-point plan for immediate improvements to passenger experience.

The end of the "Euston Rush" as train companies improve boarding times at Euston station

Euston station is implementing earlier boarding to reduce rush and improve passenger experience.

Euston, we have a problem: how can London fix the worst main station'?

Euston Station in London is overcrowded and poorly designed, causing significant passenger frustration.

Here's how Euston station plans to finally solve its chaotic boarding issues

Euston station is introducing measures to reduce chaos during boarding, aiming for a more organized experience for travelers.

Euston allows early boarding to curb station rushes

Euston station implements changes to reduce overcrowding by allowing early boarding for trains.

London Euston station has turned off the MEGA SIZED advertising boards

Network Rail's five-point plan aims to tackle Euston station's overcrowding and improve passenger experience.

Euston station advertising board switched off

Network Rail is reviewing Euston station's advertising use amid a five-point plan for immediate improvements to passenger experience.

The end of the "Euston Rush" as train companies improve boarding times at Euston station

Euston station is implementing earlier boarding to reduce rush and improve passenger experience.
moreeuston-station
#travel-technology

I just had the fastest in-flight Wi-Fi experience of my life, thanks to Starlink

Starlink offers high-speed in-flight Wi-Fi, vastly improving connectivity for long flights and enhancing overall passenger experience.

Did You Make Your Connecting Flight? You May Have A.I. to Thank.

A.I. tools like ConnectionSaver improving flight connections and reducing travel hassles.

American Airlines Is Testing a New Boarding Procedure - What to Know

American Airlines is implementing a system to regulate early boarding through an audible alert to enhance the boarding experience.

I just had the fastest in-flight Wi-Fi experience of my life, thanks to Starlink

Starlink offers high-speed in-flight Wi-Fi, vastly improving connectivity for long flights and enhancing overall passenger experience.

Did You Make Your Connecting Flight? You May Have A.I. to Thank.

A.I. tools like ConnectionSaver improving flight connections and reducing travel hassles.

American Airlines Is Testing a New Boarding Procedure - What to Know

American Airlines is implementing a system to regulate early boarding through an audible alert to enhance the boarding experience.
moretravel-technology

Miami airport has a new check-in pod so travelers don't have to walk as far. See details

Miami International Airport is improving passenger experience with a $38 million renovation, introducing new ticket pods and reducing walking distances significantly.
#newark-liberty-airport

Newark's Airport Is Getting a Major Transformation - What to Know

Newark Liberty International Airport is undergoing significant upgrades to modernize facilities and enhance passenger experience.

This NYC-area airport leads the nation in complaints

Newark Liberty International Airport leads the nation in TSA complaints, indicating potential issues with security processes and traveler experiences.

Newark's Airport Is Getting a Major Transformation - What to Know

Newark Liberty International Airport is undergoing significant upgrades to modernize facilities and enhance passenger experience.

This NYC-area airport leads the nation in complaints

Newark Liberty International Airport leads the nation in TSA complaints, indicating potential issues with security processes and traveler experiences.
morenewark-liberty-airport

Delta unveiled a fresh cabin design as it modernizes aging planes amid further delays to new Boeing jets

Delta Air Lines is updating its cabin designs to enhance passenger comfort while waiting for new jet deliveries.

Passenger on cruise ship who died off the coast of the UK is named

A tragic cruise incident resulted in the death of a Colombian woman, prompting a major search and rescue operation.

First look at what 1.1b Stansted Airport terminal expansion could look like

Stansted Airport plans to invest £600 million to expand its terminal, enabling it to serve 43 million passengers annually and create 5,000 new jobs.

Airports are investing in private wireless networks to improve operations and travelers' experience

Private wireless networks enhance airport operations and passenger experience by providing improved security, flexibility, and efficiency.

Chaos Erupts After Sexually Explicit, R-Rated Movie Airs to Hundreds of Airline Passengers

Qantas Airlines mistakenly aired an R-rated film during a family flight, leading to an apology for its inappropriateness and a review of their selection process.

All passengers on a flight out of Australia had to sit through an R-rated movie after an entertainment system glitch

Qantas apologizes for accidentally showing an R-rated movie on a flight due to technical issues, resulting in a quick switch to a family-friendly film.

Airlines look to cut time spent on the tarmac

Gate allocation is a complex, multi-factorial task that directly impacts efficiency, emissions, and traveler experience.
#belfast

Stranded luxury cruise ship still stuck off coast of Northern Ireland

The Villa Vie Odyssey has been stranded in Belfast for four months due to repairs and administrative delays, despite passengers being on board.

Odyssey cruise ship to stop overnight in Scotland before sailing to France

The Villa Vie Odyssey cruise ship, stranded for four months, has finally set sail with a detour to Scotland before heading to France.

Stranded luxury cruise ship 'forced to return to Belfast again' hours after leaving

Passengers are finally departing aboard the Odyssey after being stranded in Belfast for four months due to repair delays.

Perpetual' cruise to leave Belfast after passengers wait four months in port

Passengers are finally departing on a three-year perpetual cruise after a four-month delay caused by certification work on the Odyssey vessel.

Stranded cruise ship finally leaves Belfast but for Scotland, not France

The Villa Vie Odyssey finally set sail from Belfast after four months, diverting first to Scotland.

Stranded luxury cruise ship still stuck off coast of Northern Ireland

The Villa Vie Odyssey has been stranded in Belfast for four months due to repairs and administrative delays, despite passengers being on board.

Odyssey cruise ship to stop overnight in Scotland before sailing to France

The Villa Vie Odyssey cruise ship, stranded for four months, has finally set sail with a detour to Scotland before heading to France.

Stranded luxury cruise ship 'forced to return to Belfast again' hours after leaving

Passengers are finally departing aboard the Odyssey after being stranded in Belfast for four months due to repair delays.

Perpetual' cruise to leave Belfast after passengers wait four months in port

Passengers are finally departing on a three-year perpetual cruise after a four-month delay caused by certification work on the Odyssey vessel.

Stranded cruise ship finally leaves Belfast but for Scotland, not France

The Villa Vie Odyssey finally set sail from Belfast after four months, diverting first to Scotland.
morebelfast

Travelers say SFO is as good as this airport in annual ranking

California airports maintain high passenger satisfaction despite increased travel demands and costs.

United Announces Free Wi-Fi for Passengers Starting in 2025

United Airlines is set to enhance in-flight Wi-Fi with Starlink's low-orbit satellite technology, offering free access and multiple device connectivity by 2025.

No compensation for British Airways passengers on diverted 'Stanley Johnson flight'

Cancellation of flight to Gatwick after diversion left passengers disappointed, with many feeling they deserved compensation.

Grand Central promises more services and new trains for longer contract

Grand Central aims to expand rail services, improving connectivity and capacity between the North-East, West Yorkshire, and London.
#travel-delays

Passengers on a round-the-world cruise now stuck at port have to get off every evening and stay at hotels while the cruise company tries to 'reactivate' the vessel

The Odyssey cruise ship's round-the-world voyage is delayed due to extensive repairs, with passengers currently in temporary accommodations in Belfast.

A residential cruise ship that's supposed to sail the world for 3 years has been stuck in Northern Ireland for 3 months

The Villa Vie Odyssey cruise ship is delayed in Belfast for three months due to necessary updates, impacting travel plans for passengers.

Round-the-world cruise delay keeps passengers in Belfast for three months

Cruise passengers are stuck in dock for three months due to ship issues, despite paying up to $899,000 for the journey.

Passengers on a round-the-world cruise now stuck at port have to get off every evening and stay at hotels while the cruise company tries to 'reactivate' the vessel

The Odyssey cruise ship's round-the-world voyage is delayed due to extensive repairs, with passengers currently in temporary accommodations in Belfast.

A residential cruise ship that's supposed to sail the world for 3 years has been stuck in Northern Ireland for 3 months

The Villa Vie Odyssey cruise ship is delayed in Belfast for three months due to necessary updates, impacting travel plans for passengers.

Round-the-world cruise delay keeps passengers in Belfast for three months

Cruise passengers are stuck in dock for three months due to ship issues, despite paying up to $899,000 for the journey.
moretravel-delays
from www.newhamrecorder.co.uk
2 months ago

See inside revamped airport departure lounge with new restaurants

London City Airport has completed a major upgrade to enhance security and customer experience, including new dining and shopping options.
#airport-design

SOM shares design for new satellite concourse at chicago o'hare international airport

The design for the first phase of the O'Hare transformation project led by SOM focuses on creating a frictionless travel experience for passengers.

Shaping Space with Curves: Explore the Architectural Fluidity of 4 Modern Airport Projects

Modern airport designs are advancing through architectural innovation and the use of curved forms.

SOM shares design for new satellite concourse at chicago o'hare international airport

The design for the first phase of the O'Hare transformation project led by SOM focuses on creating a frictionless travel experience for passengers.

Shaping Space with Curves: Explore the Architectural Fluidity of 4 Modern Airport Projects

Modern airport designs are advancing through architectural innovation and the use of curved forms.
moreairport-design
#public-transportation

What are the new London Overground line names? Rail network set for rebrand

London's Overground lines will receive new names and colours to make it easier for passengers to navigate the system.
The new names and colours have been chosen to reflect the heritage and diversity of London and celebrate local history and culture.

The Roosevelt Island Tramway Operator Is a True NYC Character

The Roosevelt Island Tramway is unique as New York's only tram, with operator Gregg Paravati emphasizing personal connections with riders to enhance their experience.

Hot as p*ss, bro': How to survive a sweltering subway car as The Big Apple bakes this summer | amNewYork

New Yorkers face challenges with hot subway cars during a heatwave.

Woman, 82, housebound for weeks after falling victim to Elizabeth line platform gap at Ealing Broadway

Unsafe train platforms can cause serious injuries and impact lives, highlighting the importance of improving safety measures for passengers.

What are the new London Overground line names? Rail network set for rebrand

London's Overground lines will receive new names and colours to make it easier for passengers to navigate the system.
The new names and colours have been chosen to reflect the heritage and diversity of London and celebrate local history and culture.

The Roosevelt Island Tramway Operator Is a True NYC Character

The Roosevelt Island Tramway is unique as New York's only tram, with operator Gregg Paravati emphasizing personal connections with riders to enhance their experience.

Hot as p*ss, bro': How to survive a sweltering subway car as The Big Apple bakes this summer | amNewYork

New Yorkers face challenges with hot subway cars during a heatwave.

Woman, 82, housebound for weeks after falling victim to Elizabeth line platform gap at Ealing Broadway

Unsafe train platforms can cause serious injuries and impact lives, highlighting the importance of improving safety measures for passengers.
morepublic-transportation

Exclusive | NYC pedicab passenger claims menacing driver pictured in The Post sexually harassed her while he was 'beyond drunk'

A passenger recounts a distressing encounter with a pedicab driver, emphasizing safety concerns in New York's pedicab industry.
#airlines

Airlines and Passengers Still Struggling, a Day After Global Outage

Airlines are facing challenges in returning to normal operations after a tech outage disrupted thousands of flights worldwide.

Airlines like Qatar and Turkish are upgrading their business seats as competition for the best premium cabin heats up

Airlines are upgrading business class to meet rising demand for space and privacy, especially as post-pandemic travel rebounds.

Air Canada joins WestJet in hiking checked-bag fee. Could carry-on charges be next? | CBC News

Airlines increasing checked-bag fees to remain competitive.
Potential consequences of higher bag fees include more carry-on luggage.

Airlines and Passengers Still Struggling, a Day After Global Outage

Airlines are facing challenges in returning to normal operations after a tech outage disrupted thousands of flights worldwide.

Airlines like Qatar and Turkish are upgrading their business seats as competition for the best premium cabin heats up

Airlines are upgrading business class to meet rising demand for space and privacy, especially as post-pandemic travel rebounds.

Air Canada joins WestJet in hiking checked-bag fee. Could carry-on charges be next? | CBC News

Airlines increasing checked-bag fees to remain competitive.
Potential consequences of higher bag fees include more carry-on luggage.
moreairlines

Take it from a veteran flight attendant these tricks will get you through your journey | Meryl Love

Passengers have unique travel rituals and superstitions, which can complicate boarding for cabin crew.

Korean Air's 787 Dreamliner: Modern Luxury Meets Traditional Korean Design - Yanko Design

PriestmanGoode transformed Korean Air's cabin interiors with a blend of traditional Korean aesthetics and modern luxury for enhanced passenger comfort and cultural experience.
from www.bbc.com
5 months ago

Eurostar services severely delayed over e-gate issue

Eurostar passengers face delays in Paris due to UK Border Force e-gates issue.

'Out of nowhere, the plane just dropped' - Irish couple recall terror of turbulence on Qatar Airways flight

The couple faced serious turbulence during their flight from Thailand to Ireland, causing injuries and panic amongst passengers.

South east London station with 'outstanding architecture' wins award

Abbey Wood station wins 2024 RIBA award for outstanding architecture.

Screams, chaos, blood on the floor: passengers describe terrifying turbulence on flight SQ321

Severe turbulence on Singapore Airlines flight caused injuries and chaos, with passengers unprepared for sudden descent.

Mega 6.7million upgrade on Kingston Station is complete

Congestion relief works completed at Surbiton station by Network Rail funded by DfT, making passenger journeys faster with new deck, ticket gates, and stairs.

London Overground's Easter Sunday special into London Bridge

Easter Sunday saw a special London Overground train service to London Bridge, bringing joy to passengers.
The one-off service was well-received, with staff handing out Easter eggs and potential for future occasional services during engineering works.

autonomous overnight travel pod can swiftly drive passengers to places while they're asleep

The autonomous overnight travel concept vehicle named Swift Pod by Xoio offers a hotel-like cabin for passengers to sleep or engage in activities during the journey.
The design team opted for a triangular shape for Swift Pod to symbolize a multi-modal future of transportation.

British Airways' outdoor ads capture passenger's faces at 35,000ft

The campaign by British Airways captures passengers' faces during flights.
11 prints placed at 324 OOH locations in the UK highlight the diverse faces of BA passengers.

caon's aircraft seat uses 3D knitted merino wool for its semi-transparent, changeable cover

Seamless integration of 3D knitting technology and natural fibers for aircraft seat design.
Focus on sustainability, functionality, and passenger experience in modern aircraft seating.

Third London airport confirms they are on track to scrap 100ml liquid rule in summer

London Luton Airport plans to eliminate 100ml liquid rule by summer with new CT scanners.
UK airports mandated to install new security scanners by June to enhance security and passenger experience.

The DLR might get cardboard steering wheels so that you can 'drive' the train

Cardboard steering wheels may be added to DLR trains in London for passengers to pretend to drive.
Stickers saying 'driving the train' will be trialled on 10 trains in January 2024.

The DLR is getting steering wheels so you can finally 'drive' the train

DLR trains in London will be equipped with vinyl 'driving the train' stickers and possibly cardboard steering wheels for passengers to play pretend as the train driver.
Ten trains will be part of the trial in January to see how passengers respond to the new additions.
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