#passenger-experience

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fromTime Out London
6 days ago

One of London's busiest commuter train services is introducing first class carriages

Chiltern Railways is reintroducing first class seats and upgrading its fleet to enhance commuter experience.
#aviation
fromNew York Post
2 months ago
Chicago Blackhawks

Passengers scream for their lives after plane struck by one natural disaster after another: 'I am still in shock'

Chicago Blackhawks
fromNew York Post
2 months ago

Passengers scream for their lives after plane struck by one natural disaster after another: 'I am still in shock'

Passengers on an Indian flight experienced severe turbulence, hail, and a bird strike, but the pilot managed a safe landing despite the damages.
more#aviation
#gatwick-airport
more#gatwick-airport
fromBusiness Insider
1 week ago

I took a $249 round-trip Amtrak from New York City to Rochester. Here are 9 things that surprised me.

The train ended up being delayed nearly an hour for maintenance, and even when our track was set, the board didn't update for several minutes.
New York City
Miscellaneous
fromABC7 Los Angeles
1 week ago

Bird strike forces emergency landing as smoke fills cabin, chaotic video shows

A passenger plane made an emergency landing after a bird strike caused significant damage shortly after take-off.
fromianVisits
1 week ago

From frosted glass to fold-out toddler seats: The details shaping HS2's new trains

The future HS2 Class 895 trains emphasize layout usability, using grey mock-ups to avoid design debates.
#delta-airlines
more#delta-airlines
fromwww.theguardian.com
2 weeks ago

Decks appeal: Martin Parr captures life on a cruise liner photo essay

Cunard promotes nostalgia and elegance in cruising while highlighting the disparity between passenger fantasy and the operational realities behind the scenes.
#southwest-airlines
fromFortune
2 weeks ago
US news

Southwest passengers fly out of seats as jet drops 300 feet in 36 seconds in response to an alert about a nearby plane

fromFortune
2 weeks ago
US news

Southwest passengers fly out of seats as jet drops 300 feet in 36 seconds in response to an alert about a nearby plane

more#southwest-airlines
Digital life
fromThe Atlantic
2 weeks ago

Decent Airplane Wi-Fi Will Forever Be Just a Year Away

In-flight Wi-Fi service remains inconsistent and often fails to meet passenger expectations despite advancements and promises of better connectivity.
fromMail Online
2 weeks ago

LNER reveals what trains could look like in 2075 - including nap pods

Within 50 years, train travel is expected to evolve into a holistic experience focused on passenger health and wellbeing, offering innovations like nap pods and interactive windows.
Digital life
US politics
fromwww.mercurynews.com
3 weeks ago

My Uber driver took me on a terrifying ride is $5 credit enough?

Uber's response to a serious safety incident involving a deaf passenger was inadequate, offering only a $5 credit after a disturbing experience.
frominsideevs.com
3 weeks ago

Is Your EV Making You Carsick? Here's Why Science Says Maybe'

Electric vehicles can cause increased car sickness symptoms due to noiseless acceleration and lack of familiar motion cues.
#aviation-safety
Brooklyn
fromBrooklyn Eagle
2 months ago

Passenger jet had to abort takeoff to avoid runway collision at LaGuardia Airport

A passenger jet aborted takeoff due to another plane on the runway, causing injury and prompting investigations.
fromNew York Post
3 months ago
Miami food

Terrified Frontier Airlines passengers feared 'it was the end' as Puerto Rico-bound plane's wheel breaks off in hard landing

Brooklyn
fromBrooklyn Eagle
2 months ago

Passenger jet had to abort takeoff to avoid runway collision at LaGuardia Airport

A passenger jet aborted takeoff due to another plane on the runway, causing injury and prompting investigations.
fromNew York Post
3 months ago
Miami food

Terrified Frontier Airlines passengers feared 'it was the end' as Puerto Rico-bound plane's wheel breaks off in hard landing

more#aviation-safety
fromSecuritymagazine
3 weeks ago

The Future of Public Transit: Leveraging AI Analytics for Enhanced Operations and Passenger Experience

AI technology in public transit enhances safety, optimizes operations, and improves passenger experience.
#air-travel
fromFast Company
3 months ago
Startup companies

Airline satisfaction soars: Travelers are happier with fewer fellow passengers clogging up flights in 2025

fromFast Company
3 months ago
Startup companies

Airline satisfaction soars: Travelers are happier with fewer fellow passengers clogging up flights in 2025

more#air-travel
fromComputerWeekly.com
1 month ago

Enhanced mobile connectivity takes flight at Manchester Airport | Computer Weekly

Wireless Infrastructure Group is pleased to see EE's mobile services now live on the system we recently delivered, enhancing connectivity for all our customers at the airport.
Mobile UX
fromBusiness Insider
1 month ago

Now you can get a breath of fresh air at airports - literally

The terrace at Laguardia allows travelers to enjoy fresh air and sunshine while waiting for flights, addressing a common issue of feeling trapped indoors at airports.
Renovation
fromwww.standard.co.uk
1 month ago

Heathrow pledges 5-minute queues under new revamp plans

Heathrow Airport plans to invest £10 billion to improve security queue times and passenger facilities, targeting efficiencies and growth capacity.
fromwww.theguardian.com
1 month ago

Delta flight with roughly 300 passengers diverted to island in Atlantic ocean

A Delta flight was diverted to the Azores due to a mechanical issue, stranding passengers for a day before they were flown to New York.
UK news
fromwww.standard.co.uk
1 month ago

Major London airport predicted to be worst in Britain for flight delays this summer

West Sussex hub ranks 235th out of 250 airports worldwide in passenger satisfaction and punctuality.
#airline-industry
more#airline-industry
#tsa
fromFast Company
1 month ago
US politics

TSA shoe removal policy may finally change. Why did we have to remove our footwear at airports anyway?

fromFast Company
1 month ago
US politics

TSA shoe removal policy may finally change. Why did we have to remove our footwear at airports anyway?

more#tsa
fromwww.npr.org
1 month ago

Shoes off at the airport? TSA appears to be giving the pesky rule the boot

Many passengers have reported being allowed to keep their shoes on during security screenings, with observation confirming this at various airports across the U.S.
US politics
fromwww.cbc.ca
1 month ago

Network outage at Pearson Airport could cause delays for passengers, airport says | CBC News

Toronto’s Pearson International Airport is experiencing a network outage that may cause delays for passengers, with longer check-in times and some impact on flights.
Toronto startup
fromBusiness Insider
2 months ago

137 passengers endured 4 stops and an overnight stay, only to end up back where they started 32 hours later

Condor flight 1234 faced extreme weather conditions leading to a 32-hour ordeal with multiple diversions and failed landing attempts.
#airlines
more#airlines
#dublin-airport
more#dublin-airport
fromBusiness Insider
2 months ago

Transatlantic passengers heading for Miami had a 4-hour flight to nowhere, ending up back in Zurich

The flight changed directions a couple of times over the ocean before circling Zurich for an hour, ultimately returning due to an engine irregularity.
Travel
Chicago Blackhawks
fromNew York Post
2 months ago

Delta flight thrown into chaos as stowaway pigeons storm cabin

A chaotic incident occurred on a Delta Airlines flight when two pigeons entered the cabin, causing excitement among passengers.
#united-airlines
fromLos Angeles Times
2 months ago
Los Angeles

United Airlines flight from Hawaii to LAX diverted after 'potential security concern' found in bathroom

A United Airlines flight was diverted to Honolulu due to a potential security threat found in the bathroom.
fromThe Verge
3 months ago
London startup

United's Starlink-powered Wi-Fi signals the end of airplane mode

United Airlines introduces fast satellite Wi-Fi powered by Starlink, signaling a potential shift in in-flight connectivity and consumer expectations.
First commercial flights with Starlink are set to begin on May 15, 2025, enhancing passenger experiences during travel.
Los Angeles
fromLos Angeles Times
2 months ago

United Airlines flight from Hawaii to LAX diverted after 'potential security concern' found in bathroom

A United Airlines flight was diverted to Honolulu due to a potential security threat found in the bathroom.
London startup
fromThe Verge
3 months ago

United's Starlink-powered Wi-Fi signals the end of airplane mode

United Airlines introduces fast satellite Wi-Fi powered by Starlink, signaling a potential shift in in-flight connectivity and consumer expectations.
First commercial flights with Starlink are set to begin on May 15, 2025, enhancing passenger experiences during travel.
more#united-airlines
fromTravel + Leisure
2 months ago

These 10 Mistakes Will Hold You Up in the TSA Line-Plus, How to Avoid Them

Common mistakes at airport security checkpoints can delay travelers and impact TSA efficiency.
fromNew York Post
3 months ago

Passenger vows to never fly Spirit Airlines again over nightmare seatmate: 'This is crazy'

Never again will I fly @SpiritAirlines...I've flown over 500,000 miles on Delta and have never in my life seen roaches on a plane.
Travel
London food
fromwww.standard.co.uk
3 months ago

Stansted Airport chaos as IT fault causes major delays and missed flights

IT fault at Stansted Airport caused massive disruptions, leading to long queues and missed flights for holidaymakers.
#airports
more#airports
#wizz-air
more#wizz-air
fromwww.newsshopper.co.uk
3 months ago

London Bridge opens 38 step-free new toilets with improved accessibility

London Bridge station has almost doubled its toilet capacity by opening 38 new toilets, including accessible units, in response to passenger needs and feedback.
London politics
fromianVisits
3 months ago

More loos for London Bridge station - as new toilets open at last

London Bridge station has significantly increased its public toilet facilities to enhance passenger experience.
Dining
fromNew York Post
3 months ago

'Shrinkflation' hits luxe airport lounges - travel expert slams major airline for notable change

American Airlines is criticized for using small plates in lounges to cut food costs, leading to poor dining experiences.
fromTravel + Leisure
3 months ago

I Refuse to Sit Anywhere But the Aisle Seat-and These 8 Travel Hacks Make It Even Comfier, From $8

Aisle seats can enhance comfort during flights, and specific travel accessories can significantly improve the experience.
fromNew York Post
3 months ago

Army of mosquitoes take over entire plane, causing passengers to become extremely itchy: 'Just praying for the flight to get over'

The whole flight was spent scratching, swatting and just praying for the flight to get over.
Travel
London startup
fromwww.hamhigh.co.uk
3 months ago

AI to be rolled out on some London buses in bid to cut passenger wait times

Metroline's AI technology trial significantly reduced bus waiting times and is set to save thousands of hours across its operations.
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