American Airlines told the news station KTLA that it started removing the metal sizers on October 6. According to the airline, the move is intended to simplify the boarding process-bypassing the bottleneck that sometimes forms when multiple passengers need to check the size of their bags. Starting this week, gate agents will be responsible for visually assessing whether carry-ons are the appropriate size.
The company said in an SEC filing that it became aware of the cybersecurity incident on September 19. The disclosure does not mention Collins Aerospace, the subsidiary that offers the impacted airport check-in and boarding solutions. RTX confirmed that customers have resorted to backup and manual processes, which has led to flights being delayed and cancelled. The company explained that ransomware was found on "systems that support its Multi-User System Environment (MUSE) passenger processing software," adding, "This software enables multiple airlines to share check-in and gate resources at airports, including baggage handling.