""The [check-in software] company has informed us that it may take several more days before they provide a functional system," an airport spokesman told DPA on Wednesday. "This is very regrettable and took us by surprise." It is not possible to predict when exactly everything will function properly again, they added. "We recommend that all passengers check with their airlines to find out whether their flight is going or not," said the spokesman."
"The Berlin-Brandenburg airport had a notice on its website saying that "due to a systems outage at a service provider, there are longer waiting times". The statement added: "Please use online check-in, self-service check-in and the fast bag drop service". Self-check-in at the terminal is offered by 19 airlines at the airport. As of Wednesday morning, almost every flight was marked as delayed on the airport website. Delays ranged from 15 to 20 minutes in some cases to one to two hours."
"Passengers faced flight delays on Sunday at Berlin airport as well as London Heathrow, Dublin and Brussels airport. Munster Osnabruck Airport was also "indirectly affected". These delays followed problems with passenger check-in software that began Friday. According to the EU cybersecurity agency ENISA, it was an attack with so-called ransomware, i.e. malware that encrypts data and systems. Attackers then demand a ransom to release the affected software."
A cyberattack on passenger check-in software has limited services at Berlin-Brandenburg Airport since Friday and continues to cause delays and cancellations. Airport officials said the software provider warned it may take several more days before a functional system is restored, and exact recovery timing is unpredictable. Passengers are advised to check with airlines, use online and self-service check-ins, and use fast bag drop where available. Almost every flight showed delays ranging from 15 minutes to two hours. The EU cybersecurity agency ENISA identified the incident as ransomware that encrypts systems and may prompt ransom demands.
Read at www.thelocal.de
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