"In Europe, the source of the problem is a company called Collins Aerospace that makes a product called ARINC cMUSE that it describes as a "next-generation common-use passenger processing system solution that allows multiple airlines to share check-in desks and boarding gate positions at an airport rather than having their own dedicated infrastructure." Maybe it does that when it's working, but according to Brussels Airport, Collins Aerospace experienced "a cyberattack" that means passengers should expect delays and flight cancellations."
"Collins Aviation told Reuters that it suffered a "cyber-related disruption" that means electronic customer check-in and baggage drop isn't working, but that manual check-in operations remain possible. London's Heathrow Airport first mentioned the problem on Friday, and late on Sunday night advised "Work continues to resolve and recover from the outage of a Collins Aerospace airline system that impacted check-in."
"While airlines in Europe reverted to manual processes, services in the US experienced disruptions after something severed a pair of fiber optic cables at Dallas Fort Worth International Airport (DFW) on Friday. A Saturday Xeet from the Federal Aviation Administration said "Yesterday's disruption was caused by multiple failures of the TDM data telecommunications service provided by Frontier - a local telecommunications company. This then led to an outage impacting the FAA's Dallas TRACON facility."
Collins Aerospace's ARINC cMUSE suffered a cyber-related disruption that halted electronic customer check-in and baggage drop across multiple European airports, prompting airlines to revert to manual processes. Brussels Airport warned passengers to expect delays and cancellations, while Heathrow said recovery work was ongoing and most flights continued to operate. Collins Aerospace had no comment. In the United States, severed fiber-optic cables at Dallas Fort Worth International Airport caused failures in Frontier's TDM telecommunications service, which led to an outage at the FAA's Dallas TRACON and disrupted air traffic services and airport operations.
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