"The sizers are used to check if a bag is small enough to be a carry-on. The airline says the change further simplifies the boarding process. Gate agents will now be asked to use their judgment about whether a bag is too big and needs to be checked -- and if they're not sure, to err on the side of the customer."
"Sizers will still be available in check-in lobbies, so customers can see if their bag is the right size to be carried on before going through security and then boarding areas. The move mirrors United Airlines, which removed its gate bag-sizers five years ago."
American Airlines is removing metal bag-sizers at gates to simplify the boarding process. The sizers have been used to check whether a bag is small enough to qualify as a carry-on. Gate agents will be asked to use their judgment about whether bags are too large and must be checked, and to err on the side of the customer when uncertain. Sizers will remain available in check-in lobbies so customers can verify carry-on size before security and boarding. The change mirrors United Airlines, which removed gate bag-sizers five years earlier. The move aims to streamline gate operations and reduce boarding friction.
Read at abc7.com
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