"Airline and airport specialist Trevor Baker put together a list of the nation's airports based on a huge range of factors ranging from seating options, customer service and prices at duty free to cancellation rates and queue times. None other than London City Airport placed third overall, named the best airport in London with a customer score of 76 percent."
"Primarily it did well thanks to its lack of queues: at check-in, bag-drop, security and passport control, LCY received a full five-star score for its queue lengths. City also scored well for time waiting at baggage reclaim, seating and food and shopping prices - all received a four-star rating. According to Which?, LCY's high score 'shows once again that passengers much prefer smaller, more manageable airports'. The study also notes that the Docklands airport is no longer mostly for business travellers,"
Consumer rankings of Britain’s airports placed London City Airport third overall and the top London hub with a 76 percent customer score and 'recommended provider' status. The airport earned full five-star marks for queue lengths at check-in, bag-drop, security and passport control, and four-star ratings for baggage reclaim wait times, seating and food and shopping prices. Smaller, more manageable airports attract passenger preference, and London City has expanded routes beyond business travel to European holiday destinations. Weaknesses include limited shop and food quality, toilet availability, and a late cancellation rate of 2.67 percent.
Read at Time Out London
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