Citi Bike faced backlash for misleading customers about a new speed cap for electric bikes, initially claiming it was a temporary measure for Pride Weekend. However, the real reason stemmed from a letter by Deputy Mayor Randy Mastro citing a public health emergency related to e-bike speeds. An unhappy Citi Bike member criticized the company’s lack of transparency and communication and emphasized the need for accurate customer information. Following inquiries from Streetsblog, Citi Bike promised to improve its communication practices to prevent future miscommunications.
Citi Bike acknowledged the miscommunication regarding the speed cap, which was misattributed to Pride Weekend, stating it was due to a letter from Deputy Mayor Mastro.
Gormally expressed frustration over the deceptive communications from Citi Bike, emphasizing the need for transparent and honest customer engagement during policy changes.
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