Phone calls to local Social Security offices are often rerouted to other field offices, leading to difficulties for callers who may be connected with staff lacking jurisdiction. This change is intended to reduce wait times and improve customer service, according to the Social Security Administration. However, claims specialist Angela Digeronimo cautioned that this system creates a frustrating experience for callers, potentially delaying resolution of issues. Despite the agency's assertion that all field offices can handle inquiries, the rerouting process complicates assistance for many customers.
Phone calls to local Social Security offices are being rerouted to other field offices, often resulting in assistance from staff who lack jurisdiction over the caller's case.
Angela Digeronimo stated that the new system creates a 'hit or miss' situation for callers, which may lead to delays in resolving issues if they are connected to an office that cannot fix their problem.
The Social Security Administration aims to reduce wait times for phone services and enhance customer service by routing calls to available staff at other field offices.
A spokesperson for the Social Security Administration claims all field offices are equipped to handle inquiries for callers, regardless of their location or the origin of their case.
Collection
[
|
...
]