US newsfromwww.npr.org1 week agoYour call to a local Social Security office may be picked up by someone who can't helpPhone calls to local Social Security offices are being redirected to other offices, complicating assistance.
US politicsfromNextgov.com1 month agoSenate Democrats want more information on SSA's use of AI on its phone linesSenate Democrats are seeking information regarding the negative impact of AI on Social Security Administration's phone services.