Due to rising tariff costs, many brands are now implementing AI chatbots for customer service. Small businesses like Beau Ties of Vermont are reducing staff and automating queries to manage expenses. For example, Beau Ties has laid off customer service representatives, prompting a shift to AI solutions like Zendesk and Gorgias. Executives are raising prices and cutting non-essential costs to deal with heavy tariffs on imported materials. Many industries are recognizing the efficiency of AI in addressing common customer inquiries.
Some brands, particularly small businesses, are laying off customer service agents or scaling back outsourced call center contracts in favor of AI chatbots as part of broader efforts to offset tariffs imposed this year by the Trump administration.
Beau Ties of Vermont recently laid off one in-house customer service rep, shrinking the department to three. Now, more queries are being automated through an AI agent powered by Zendesk.
There are all these articles about what AI is going to take first, and customer service is definitely one of those things. We are all trying to lean heavier on AI to do our customer service because the truth is 80% of your customer service tickets ask the same small group of questions.
More brands are turning to chatbots and other AI-powered customer service tools to counteract rising expenses, according to Puneet Mehta, CEO and founder of Netomi.
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