The article addresses a refund issue faced by a couple who canceled their reservation at the Layla Guesthouse in Puerto Morelos, Mexico. Despite complying with the cancellation policy, they experienced delays in receiving their refund. The guesthouse's transition to a longer-stay model may have contributed to this delay. The cancellation policy stipulates a 6 percent fee, and refunds vary depending on how close the cancellation is to the arrival date, echoing practices found in cruise line bookings. This situation showcases the complexities involved in vacation rentals and potential pitfalls with refund processing.
The Layla Guesthouse applies a cancellation policy similar to that of cruise lines, which may delay refunds if they are transitioning their business model.
Refunds for cancellations are structured on a sliding scale; the guesthouse’s cancellation fees cover credit card processing and currency conversion.
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