Kraig Torres founded Hop City Beer & Wine in Atlanta, opening his first store in 2009. Initially, he operated the store with thin margins but recognized the benefits of expansion. With multiple locations now open, including a bar in Birmingham, his business employs 185 staff and generated $14 million in revenue. A reliable POS system plays a critical role in tracking sales, predicting staffing needs, and optimizing operational efficiency. Trained team leaders are essential, especially during rush periods, to manage breaks effectively and maintain customer service quality.
Kraig Torres emphasizes the importance of having a robust POS system, enabling him to track sales and effectively predict staffing needs. This system enhances operational efficiency.
Kraig Torres highlights the significance of trained team leaders who manage break schedules effectively, especially during busy periods with high ticket volumes, ensuring service efficiency.
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