The article chronicles the author's terrifying experience when his Ford Escape suddenly malfunctioned, locking the steering wheel and brakes while driving. After narrowly avoiding disaster, he took the car to a mechanic, only to be met with uncertainty and frustration as the technician could not identify the issue. Faced with disillusionment about modern technology and customer service frustrations, the author humorously reflects on the ordeal, expressing a desire to document the chaotic experience while dealing with automated systems and disconnected services.
"I always thought going crazy would be more exciting-roaming the street in a bathrobe, shouting at fruit. Instead I spent a weary season of my life saying representative."
"What followed instead was pure anticlimactic luck: Ten feet before the curve in the road, the car drifted to a stop. Vibrating with relief, I clicked on the hazards and my story began."
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