A Frigidaire refrigerator purchased from Costco stopped working six months after delivery. The Electrolux warranty department could not repair the appliance due to unavailable parts. After seven weeks of waiting, the customer seeks assistance for a replacement refrigerator and reimbursement for food spoilage, a mini-fridge, and meals. Costco offers a satisfaction guarantee that allows returns within 90 days, but the warranty is still valid beyond this period. The customer is encouraged to document communications and keep grocery receipts to request compensation effectively.
Electrolux should have provided a timely repair or offered a replacement. If it couldn't, you should have asked Costco for help. Costco offers a 100 percent satisfaction guarantee.
You've taken the right steps by documenting all communication with Electrolux, Elite Appliances, and Costco. This paper trail proves you've attempted to resolve the issue.
It's important to document your food loss. Keep your grocery receipts if you're requesting compensation for spoiled food. Businesses won’t pay unless you can show you suffered actual damage.
Contacting executives at Electrolux or Costco could further escalate this issue. Keeping detailed records can strengthen your case for compensation.
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