President Trump and Social Security Commissioner Frank Bisignano misrepresented the health of the Social Security Administration during its 90th anniversary celebration. Trump claimed that Biden's tenure resulted in destructive changes, citing high call wait times and a large disability claims backlog. However, these claims misrepresented the agency's history. Significant improvements occurred under previous leadership, with a reduction in wait times and a decrease in backlog due to reforms and funding. Bisignano's new calculation of wait times has altered reported statistics, highlighting potential discrepancies in how customer service performance is communicated.
During a recent celebration of the Social Security Administration's 90th anniversary, both President Trump and Commissioner Bisignano misrepresented the agency's health and acknowledged misleading statistics regarding customer service.
Trump claimed that Biden's administration was destructive for Social Security, stating that call wait times reached an all-time high and the disability claims backlog was the longest ever in history. However, these claims were inaccurate.
The agency improved significantly post-Biden due to reforms and funding, with average call wait times dropping below 13 minutes and the disability claims backlog hitting a 30-year low.
Under Bisignano's leadership, the SSA revised how call wait times are calculated, excluding those who use the callback feature, which 90% of callers prefer, potentially distorting the average wait statistics.
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