Booking.com canceled a reservation just three days before the trip, providing minimal assistance for alternatives. The guest found a new property but at a higher cost. Although Booking.com agreed to refund the difference, it erroneously transferred the funds to an incorrect credit card without authorization. The company neglected to adequately inform the customer and failed to handle the cancellation process correctly, not offering a full refund or necessary compensation. Contacting higher management could provide a faster resolution for similar issues.
Booking.com should have done everything it could to help you find an alternative when it had to cancel your reservation. Transferring your refund to the wrong account just added insult to injury.
If an accommodation provider cancels your reservation, Booking.com should have notified you as soon as possible, not three days before your trip.
If it wasn't available, then Booking.com should have given you a full refund. Additionally, in some cases where the cancellation is the provider's fault, Booking.com should have offered additional compensation.
You could have tried contacting a manager at Booking.com for help. Sometimes escalating the issue can lead to a faster resolution.
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