"If you don't like customer service, you're probably not going to like working at Starbucks. We're in that transition of getting people to understand that," Niccol said. "When I saw that in the Reddit thread, I was like, 'OK, we're making progress on what the standard of services that we want [are].'"
and when preparing an order, nothing complicates it more than drinks with seven or more customizations. From alternative milks and sugar free syrups, to specific numbers of pumps to additional shots of espresso - the amount of changes you're able to make to any single drink from Starbucks is fairly extensive. With some clever ordering, however, you can ensure that the many changes you need aren't overwhelming for your barista.
Within a white hot chocolate order, expect some of the usual tasting notes of a quality hot chocolate pour, except the white chocolate drink offers an extra creamy consistency. On the app or in your local store, look to modify a typical hot chocolate by asking for no mocha or mocha drizzle and swap it out with white mocha sauce.
Starbucks has poached a senior manager from E.l.f. Cosmetics as part of its ongoing quest to re-energize the Starbucks brand through cultural collaborations. Neiv Toledano has joined Starbucks as its senior marketing manager of fashion and beauty. While Starbucks has always had employees who have worked on collaborations, including in the fashion and beauty spaces, this is a first-of-its-kind dedicated role and a signal that Starbucks is placing a bigger premium on these types of partnerships.
The average share of private label spend rose from 19% in Q1 to 22% in Q3 this year, with store brand coffee purchases ranking #1 at club stores. Starbucks took the top spot at grocery and mass stores, such as Walmart and Target, and ranked #2 at club and dollar stores, showing that consumers still prefer their name-brand coffee when they can afford to splurge.
In 1983, Howard Schultz was an employee of Starbucks, a small chain of coffee stores that mainly sold beans (and no drinks), when he was sent to Milan for a trade show. As Schultz observed Italians visiting their local cafés, he loved what he saw, describing it as a " sense of community, a real sense of connection between the barista and the customer."
Released in China for the 2025 holiday season, the Starbucks Retro Digital Camera comes with dual sensors, vintage filters, and a design aesthetic borrowed from classic rangefinder cameras. At 198 yuan (roughly $28), it undercuts almost every digital camera on the market while offering features like proper selfie framing through its rear sensor and Y2K photo overlays. The metal-and-leather construction in burgundy-gold or green-silver colorways suggests Starbucks contracted with an established camera manufacturer rather than creating novelty electronics from scratch.
As the world worried about the impending "doom" of Y2K, in 1999, Starbucks was busy focusing on future growth. It had opened a record 625 new stores that year and forged a new partnership with Target, which was also rapidly expanding at the same time. The two chains entered a licensing agreement for the megastore to sell Starbucks products, as well as have actual Starbucks cafes brewing up new business near the front of the house.
Niccol was expected to be a turnaround artist due to his track record at Taco Bell and Chipotle. His magic at Starbucks has been a line of statements primarily about how Starbucks might return to its roots as a community coffeehouse where baristas are friendly and well-dressed. When people order, their orders will come fast. The baristas will remember people's names.
Coffee chain Starbucks released a $43.95 "Bearista" glass cold cup Thursday as part of its new holiday collection, and not only did the hat-topped tumbler sell out almost immediately, but videos circulating online show customers fighting each other to get their paws on one. Empty-handed fans who lined up before dawn are sharing their outrage on social media, re-sellers are listing them for as much as $1,400 on eBay,
Starbucks unveiled on Wednesday its "Bearista Cold Cup," selling for $29.95. The item sold out within hours, with some customers complaining of people in line shoving one another to stake a claim over the product. Some able to buy the Bearista cup have taken to reselling it online, with many cups going for more than $300-even up to an eye-popping $50,000.
Yes, it's true! In a world where protein powders and boosters have creeped into our most common, beloved foods (pancakes, cookies, and chips, to name a few), Starbucks hopped on the protein train and released protein lattes and cold brews on September 29, 2025, and the internet has been talking about them since. The drinks feature whey protein isolate, which is unflavored, gluten-free, and derived from cow's milk.
According to Starbucks' website, the Glass Starbucks Bearista Cold Cup is a glass vessel intended for the chain's cold drinks. In addition to helpfully keeping your iced lattes or matchas chilly, this cup is shaped to look like a bear - a gummy bear, really. It's wearing a green Starbucks-branded beanie, which holds a striped reusable straw. At $29.95, it's easy to see the Bearista cup's collectible and giftable appeal.
There was a time when the Starbucks cake pops were having a viral moment, but sadly they no longer live up to their heyday for a few reasons. First, the quality just isn't there. When we ranked 17 Starbucks pastries, the cake pop nearly came in last place thanks to bland, one-note flavors and underwhelming sweetness. The second reason Starbucks cake pops leave something to be desired is because they aren't great value.
Leena Robinson/Shutterstock Who needs a calendar when you have regular trips to Starbucks? As lights start twinkling, tinsel begins draping, and festive choruses commence ringing from radios, there's another tell-tale sign that holiday festivities are knocking: Starbucks holiday cups. The chain's signature red products have become synonymous with winter, and fans eagerly await the new patterns each year. Still, there's something many people don't know: these designs weren't always red.
With the brand's whipped cream topping and whole milk base, Starbucks fraps are the definition of a robust drink. They're the perfect option if you want something akin to a milkshake; however, Starbucks' Frappuccinos are the heaviest menu item, and it may start to feel a little cumbersome after the first few sips. If you're craving the flavor but with a lighter taste, ask the barista to swap part of the milk or cream with the Refreshers concentrate.
Which justice was responsible for the addition of Starbucks coffee in the Supreme Court cafeteria? Hint: The most recently appointed justice serves on the Court's cafeteria committee, so they've all had a go at the job.
Starbucks Workers United, the union representing more than 12,000 workers across 650 stores nationwide, is planning to picket and stage rallies outside 60 locations of the coffee chain this weekend. Seventy rallies and pickets will take place from today through November 1, the union said. Today the union will begin voting on a work strike authorization, stemming from demands for new contracts that address better staffing hours, higher pay, and "resolution for hundreds of outstanding unfair labor practice charges," according to the union.
There are many discontinued foods at Starbucks that are sorely missed, with customers lamenting the loss of treats like the Morning Bun, Chocolate Hazelnut Croissant, Almond Croissant, and S'mores Frappuccino. Unfortunately, many of them are seasonal Starbucks items that we will never see again - and the Holiday Turkey & Stuffing Panini is one treat that has customers begging the chain to bring it back.
Starbucks' fall items aren't just limited to the commencement of the coffee chain's signature pumpkin spice latte. To celebrate spooky season this year, Starbucks is launching a new limited-time merchandise, Starbucks Halloween 2025 cups - many of which glow in the dark. But according to an announcement about the seasonal merchandise on Starbucks' website, you won't find two of its glowing cups in regular Starbucks stores. Instead, they can be found exclusively lurking in licensed Starbucks in "airports, grocery stores, hospitals, colleges, universities, and more."
The Juniper Latte is one limited-time Starbucks drink that we never want to see back on the menu, and we're not the only ones who think so. The drink, which was released in 2018, was described by Starbucks as like being in an "enchanted forest dusted with fresh snow." The flavor profile consisted of juniper, sage, evergreen, and citrus, and the recipe included espresso, steamed milk, green pine-citrus sugar, and juniper-flavored syrup. If you don't think that sounds great, you're not alone.