"and when preparing an order, nothing complicates it more than drinks with seven or more customizations. From alternative milks and sugar free syrups, to specific numbers of pumps to additional shots of espresso - the amount of changes you're able to make to any single drink from Starbucks is fairly extensive. With some clever ordering, however, you can ensure that the many changes you need aren't overwhelming for your barista."
"It was before the chain's mobile app allowed for online ordering and forever altered drink optimization. This meant I was put through my paces customizing milk, syrup, whipped cream, shot count, drink decor, and water requirements to order - all communicated through writing on cups and manually plugging in changes as customers recounted their specifications at the counter or from their cars in the drive thru."
"So how do you avoid overwhelming your barista? First, choose your base drink wisely in order to reduce substitutions as much as possible. For instance, if you want an iced vanilla latte but want some caramel drizzle to accompany your drink, don't order an iced vanilla latte with caramel drizzle; order an "upside down" caramel macchiato. You just went from two customizations to one, and the swap is a quick one to understand, rather than adding a couple of extra steps to the drink preparation."
Starbucks offers many customization options, but drinks with seven or more changes complicate preparation and burden baristas. The rise of online ordering increased customization possibilities, increasing the need for clear communication and efficient preparation. Choosing a base drink that already matches desired components reduces substitutions and speeds service. Swapping to an existing menu item with the desired features can cut customizations—for example, ordering an "upside down" caramel macchiato instead of adding caramel to an iced vanilla latte. Ordering plainly and minimizing separate modifications helps baristas fulfill orders accurately and quickly.
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