Uber CEO Dara Khosrowshahi discussed tipping culture in the gig economy, emphasizing its optional nature. He suggested riders tip if they feel they received excellent service, a sentiment echoed by the low tipping rates among ride-hailing customers, only about 20%. Interestingly, food delivery services see higher tipping with approximately 90% of trips receiving gratuities. Khosrowshahi also shared his experiences with tipping challenges, like 'tip baiting,' where customers withdraw promised tips after service is rendered, affecting gig workers' earnings.
Khosrowshahi stated that "Tipping is entirely optional," advising customers to tip only if they feel they received exceptional service during their ride.
He revealed that about 20% of Uber riders currently tip their drivers, a number that is gradually increasing as more customers embrace the practice.
Customers generally tip more frequently for food delivery compared to ride-hailing services, with studies indicating that around 90% of food delivery trips include a tip.
Khosrowshahi provided insight into the challenges of tipping culture, mentioning his personal experience with 'tip baiting,' where customers lure gig workers with tips but later rescind them.
Collection
[
|
...
]