Amazon Prime lawsuit settlement: Eligibility guidelines, refund amounts, and how to file a claim

"If you signed up for an Amazon Prime membership between June 23, 2019, and June 23, 2025, Amazon might owe you as much as $51. This comes after the online retail giant entered into a settlement agreement with the Federal Trade Commission (FTC) over allegations that the company used deceptive practices to enroll customers in its Prime membership. Here's what you need to know."

"Amazon and the FTC have agreed to a settlement over allegations that the online retailer used deceptive practices to enroll people in its Amazon Prime membership, while also making it difficult for those same individuals to cancel the membership. The settlement was reached in September 2025, with Amazon agreeing to pay $2.5 billion to eligible U.S. customers. Of that, $1 billion goes toward paying a civil penalty. The remaining $1.5 billion will be used to refund eligible customers up to $51 each."

"Automatic payment group: In this first group, you must have enrolled in Prime through a so-called "challenged enrollment flow." And you may not have used more than three Prime benefits in a 12-month period from June 23, 2019, to June 23, 2025. If you're part of this group, you should have received your payment automatically by December 24, 2025, with no action required on your part."

Amazon reached a settlement with the Federal Trade Commission in September 2025 over allegations of deceptive Prime enrollment and cancellation practices. Amazon agreed to pay $2.5 billion, with $1 billion as a civil penalty and $1.5 billion to refund eligible customers up to $51 each. Eligible signups occurred between June 23, 2019 and June 23, 2025. An automatic group includes customers enrolled through a challenged enrollment flow who used three or fewer Prime benefits in a 12‑month period and should have been paid by December 24, 2025. A claims group covers those unintentionally enrolled or who unsuccessfully tried to cancel and used more than three but fewer than ten benefits. The claims window opened January 5.

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