'Fraudsters stole 2,400 from my Revolut account while I was asleep - but I was told I must have authorised it myself'

"Small-business owner Johnny Carroll only got refund after a year of pleading and the company eventually said it had been a 'malware incident'."

"A father who had €2,400 stolen from his Revolut account has criticised the "frustrating" experience he had trying to get a refund."

"Johnny Carroll (52) was asleep at his home in Booterstown, Co Dublin, when two payments were made from his Revolut account to travel agencies based in Dubai and Saudi Arabia."

Johnny Carroll, a 52-year-old small-business owner and father living in Booterstown, Co Dublin, had €2,400 taken from his Revolut account when two unauthorized payments were made overnight to travel agencies based in Dubai and Saudi Arabia. He repeatedly sought a refund and described the process as frustrating, only receiving the refund after a year of persistent pleas. Revolut ultimately refunded the amount and stated the withdrawals resulted from a 'malware incident'. The incident underscores prolonged customer difficulties in recovering funds after unauthorized transactions and raises concerns about account security and fraud response procedures.

Read at Independent