Nathan Ciurzynski filed a request for a refund after American Airlines canceled his flight from Tampa to San Diego due to Hurricane Milton. Despite the cancellation, he only received a flight credit instead of a full refund. The article stresses that when an airline cancels a flight, passengers are entitled to a refund, and highlights a new government regulation mandating cash refunds. Passengers are advised to document their refund requests and consider escalating the issue to customer service managers if necessary.
When an airline cancels your flight, it owes you a refund, regardless of the reason for the cancellation. It doesn't matter if your ticket was refundable or not.
Interestingly, your flight cancellation happened just before a new government regulation went into effect... the rule mandates automatic cash refunds when an airline cancels its flight.
If an airline doesn't offer you an immediate refund, you should request it in writing. Copies of emails and screenshots can be helpful.
As a last resort, you could have appealed to a manager or executive. I publish the names, numbers, and email addresses of the American Airlines customer service managers.
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