The Marriott-Sonder debacle continues: Marriott tells booted guests to beg their credit card companies for a refund

"On Tuesday, the hotel operator said on its FAQ page that customers who had made a Sonder reservation through Marriott channels should "contact your credit card issuing bank to initiate a refund request." This is a change from previous communications. On Sunday, Marriott said that customers who had booked a Sonder property through Marriott's channels would get a full refund."

""A refund for the remaining portion of your stay will be processed on the card on which the advance deposit was processed, and we are working with the credit card processor to get the refund processed as quickly as possible," Marriott wrote in a Sunday email to guests, which guests shared with Business Insider. Representatives for Marriott did not respond to a request for comment from Business Insider."

Marriott ended its licensing agreement with short-term rental operator Sonder and directed guests to vacate Sonder properties on short notice. Sonder filed for Chapter 7 bankruptcy shortly afterward. Marriott initially promised refunds for reservations made through its channels and emailed guests that remaining portions of stays would be refunded to the card used for the deposit. Days later Marriott updated its FAQ to instruct customers to contact their credit card issuing banks to initiate refund requests. Affected guests report not receiving refunds or solutions and being advised to dispute charges with their credit card companies.

Read at Business Insider