"StubHub should have found a way to get the money to you, as promised. And to answer your question, no, it's illegal to lie about a refund. That violates numerous laws against unfair and deceptive practices. Your case is complex. StubHub is a platform for selling event tickets. When you requested a refund, the money went to the original seller. When StubHub refused to help you recover the refund, you filed a credit card dispute, which you lost."
"StubHub offered a voucher for a future event, but you refused that settlement. StubHub's FanProtect Guarantee promises valid tickets or a refund when an event is canceled, but the company sidestepped this by claiming rescheduled events aren't eligible. That's a questionable position, since you couldn't use or resell tickets you no longer owned."
A buyer accepted a promoter refund after a rescheduled event but never received the money because the refund went to the original seller. The resale platform refused to recover the refund, cited its resale policy, and the buyer lost a credit-card dispute. The platform offered a voucher that the buyer declined. The platform's FanProtect Guarantee covers canceled events but the company denied refunds for rescheduled events, creating a consumer-facing loophole. Laws prohibit deceptive statements about refunds, and platforms should have mechanisms to deliver promised reimbursements or adequate remedies when reseller policies and guarantees conflict.
Read at www.mercurynews.com
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