#consumer-protection

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Marketing
fromInc
2 hours ago

Shay Mitchell's Luggage Brand May Have Broken the Law With Its Controversial Email to Customers

Béis used a deceptive "Fraud alert" subject line to promote an extended Black Friday sale, prompting customer outrage and potential CAN-SPAM exposure.
US politics
fromBusiness Insider
8 hours ago

Trump's student-loan repayment changes could bring costly errors for borrowers, Dem lawmakers say

Major student-loan repayment changes risk causing costly servicing errors that can delay payments, harm credit and jeopardize borrowers' financial stability.
US politics
fromFortune
23 hours ago

Trump administration waives part of a Biden-era fine against Southwest Airlines for thousands of canceled flights in 2022 | Fortune

The Transportation Department waived Southwest's final $11 million payment after citing significant operational improvements and investments following the December 2022 storm.
Cryptocurrency
fromwww.nytimes.com
1 day ago

What Are Stablecoins?

Stablecoins are privately issued digital dollars that offer fast, low-fee transactions but lack regulation, deposit insurance, and consumer protections.
fromBoston.com
2 days ago

Mysterious chip found in Brighton ATM as 'skimming' incidents increase

Boston police said the skimmers can be hidden inside or placed over an ATM's card reader, allowing them to copy information from a card's magnetic stripe or chip. In some cases, thieves also set up tiny cameras to capture a PIN as it's typed into the ATM. At store checkout counters, criminals may use plastic overlays on keypads or card readers that secretly collect card data.
Gadgets
Marketing
fromPsychology Today
3 days ago

Are You a Sucker for Impossibly Great Deals? I Fell for One

Consumers deserve honest, fair treatment; individuals should expect transparency, read the fine print, and confront deceptive or disrespectful practices without shame.
fromwww.independent.co.uk
3 days ago

Just watch us get ripped off': Readers slam energy bill hikes

Outrage has erupted among Independent readers after the UK energy watchdog Ofgem approved a 28bn investment to upgrade gas and electricity networks, which is expected to push household bills up by 108. Many pushed back at the idea that consumers should bear the cost, stressing that energy companies are already highly profitable and that past underinvestment is a result of prioritising shareholder dividends over infrastructure.
UK news
Real estate
fromwww.housingwire.com
4 days ago

George Morales elected to NRMLA board

George Morales joined NRMLA's Board to advance reverse mortgage modernization, broaden market access, strengthen consumer protections, and promote technology-driven efficiency.
US news
fromwww.theguardian.com
5 days ago

How the dollar-store industry overcharges cash-strapped customers while promising low prices

Family Dollar and Dollar General frequently charge higher register prices than shelf prices, causing systemic overcharging that disproportionately harms low-income customers.
#cfpb
US politics
fromwww.housingwire.com
5 days ago

Former CFPB director Chopra to lead progressive consumer group

Chopra will lead PSLC to advance progressive consumer protections focusing on affordability, data privacy, and online abuse defenses after his 2025 CFPB dismissal.
UK politics
fromwww.theguardian.com
5 days ago

Help to cut baby formula costs could save parents up to 500, Starmer says

Government will implement CMA-backed measures to cut baby formula costs by promoting cheaper equivalents, standardising packaging, grouping displays, and allowing vouchers and coupons.
Public health
fromSFGATE
5 days ago

San Francisco takes 10 corporations to court over ultra-processed food

San Francisco sued ten food corporations alleging they sold addictive ultra-processed foods that caused health harms and seeks damages, injunctions, and restitution.
#greenwashing
fromwww.ocregister.com
5 days ago

Arizona attorney general sues Chinese online retailer Temu over data theft claims

Mayes said the app deceives customers about the quality of its low-cost products and collects what she described as a shocking amount of sensitive data without the consent of users, including GPS locations and a list of other apps on users' phones. According to the lawsuit, prosecutors are concerned about Temu being subject to laws in China that require Chinese companies to hand over data requested by the government, and that its code is designed to evade security reviews.
Privacy professionals
Real estate
fromwww.housingwire.com
5 days ago

Greystar to pay $24M in FTC, Colorado lawsuit

Greystar advertised low base rents but omitted mandatory fees, prompting an FTC settlement requiring refunds and mandatory full-price disclosures.
Real estate
fromwww.housingwire.com
6 days ago

Idaho voids MV Realty right-to-list contracts in settlement

The settlement voids MV Realty's contracts, requires record removal, and bars MV Realty and its three executives from Idaho residential real estate for five years.
Marketing
fromFast Company
1 week ago

Thinking of spending on Travel Tuesday deals? Follow these expert tips from consumer advocates

Travel Tuesday promotes one-day travel deals but consumers should research prices and fine print to avoid inflated fares, blackout dates, hidden fees, and restrictive conditions.
Privacy professionals
fromFast Company
1 week ago

4 tips to help you maintain a healthy credit rating

Credit enables economic mobility like homeownership but also fuels exploitative lending and debt; understanding its benefits and pitfalls can reduce harm.
Soccer (FIFA)
fromWIRED
1 week ago

Mexico Preps for the 2026 World Cup With a Ticket Resale Platform and a Tourism App

A bilingual World Cup app will offer tourism guides, real-time match info, services, and an official ticket resale platform displaying prices in Mexican pesos.
E-Commerce
fromTechCrunch
1 week ago

New York state law takes aim at personalized pricing | TechCrunch

New York requires businesses using personal data for personalized pricing to disclose that an algorithm set the price.
Canada news
fromwww.cbc.ca
1 week ago

Ford government takes control of real estate regulator | CBC News

Ontario appointed an administrator to take control of the Real Estate Council of Ontario after an audit found mishandling of iPro Realty funds.
fromMail Online
1 week ago

Black Friday warning as 11 million lost to holiday fraud last year

'selling air package holidays in the UK must hold an ATOL (Air Travel Organiser's Licence)'
UK news
UK politics
fromBusiness Matters
1 week ago

Reeves and Kendall summon telecoms chiefs, warning firms must do more to protect consumers from unexpected price hikes

UK ministers demand telecoms stop unexpected mid-contract price rises and move customers to clear pounds-and-pence increases, ensuring fair, transparent treatment.
#meta
UK politics
fromwww.independent.co.uk
1 week ago

Chancellor summons telecoms bosses to demand action on mid-contract price hikes

Chancellor Rachel Reeves has demanded telecoms protect consumers from mid-contract price hikes and confirm contracts will prevent unexpected price increases.
#black-friday
New York City
fromCurbed
1 week ago

Can I Pay an Illegal Broker Fee Without Being a Sucker?

Tenants cannot be charged broker fees under the FARE Act; report illegal demands to DCWP with documentation or pursue alternate remedies.
Privacy professionals
fromMen's Journal
1 week ago

Jeep, Chrysler, And Dodge Owners Are Getting Pop-Up Ads In Their Cars

Stellantis displays pop-up advertisements inside cars, shown when vehicles are stationary, causing owner frustration and exposing weak US advertising and privacy regulation.
Miscellaneous
fromIrish Independent
2 weeks ago

Sky to refund Irish broadband customers it overcharged for more than a year

Sky Ireland overcharged under 1% of customers (average €50) due to missed contract-change notifications; it will credit accounts and implement price rises from January 2026.
fromIrish Independent
2 weeks ago

'If we wanted to price gouge, we would add one or two flights, we added 15' - Michael O'Leary defends 700 Prague fares for Ireland play-off

We have a daily flight to Prague, during the draw, all the remaining seats on those flights on the Wednesday, Thursday, Friday were all sold out. So before the draw was even concluded yesterday, we're completely full on our daily flight to Prague. What do we do? We added, within an hour of the draw yesterday, we had an extra 15 flights going out to Prague and returning from Prague on that week. Now the reality of those flights is the returns are empty
Miscellaneous
#ticket-resale
Miscellaneous
fromIrish Independent
2 weeks ago

Complaints upheld against An Post, Lidl and influencers by advertising watchdog

Advertising Standards Authority upheld multiple complaints against companies and influencers for misleading pricing, unclear disclosures, and false service availability, while some complaints were dismissed.
fromPitchfork
2 weeks ago

Ticket Resale for Profit to Be Outlawed in United Kingdom

Reselling tickets for more than face value will be made illegal in the United Kingdom, The Guardian and BBC report. Set to be announced this week, the plans will make good on the Labour Party's 2024 election pledge to crack down on touting, amid the debate over rising concert ticket fees. Platforms reselling face-value tickets will be allowed to add service fees, but these will be subject to new limits, according to The Guardian.
UK politics
fromTheregister
2 weeks ago

Vodafone, EE, O2, Three hit with 3B overcharging lawsuit

The cases involve contracts bundling handsets with services. The contention is that customers who continued using the service after the minimum term ended were charged the same monthly fee, and not a SIM-only fee for continued use of the network. Plaintiff Justin Gutmann - understood to be a former executive at Citizens Advice - said he was seeking damages of more than £3 billion ($4 billion) as the "class representative" on behalf of millions of subscribers he claims were overcharged.
UK news
#online-pricing
Miscellaneous
fromwww.theguardian.com
2 weeks ago

Eight firms under investigation in crackdown on additional online fees

CMA opened investigations into eight companies over online pricing practices including drip pricing, misleading countdown timers and pressure selling under new enforcement powers.
#ai-chatbots
fromwww.theguardian.com
2 weeks ago
Artificial intelligence

UK consumers warned over AI chatbots giving inaccurate financial advice

AI chatbots frequently give inaccurate and misleading financial, tax, travel, and legal advice to British consumers.
fromZDNET
1 month ago
Artificial intelligence

Beware of getting your product buying advice from AI for one big reason, says Ziff Davis CEO

Verify chatbot-cited sources before trusting AI buying advice because citations increasingly favor brand marketing over independent journalism.
fromZDNET
1 month ago
Artificial intelligence

Beware of getting your product buying advice from AI for one big reason, says Ziff Davis CEO

E-Commerce
fromwww.mercurynews.com
3 weeks ago

StubHub misled me about my $331 concert ticket refund. What should I do?

Companies cannot legally lie about refunds; platforms must provide promised refunds or adequate remedies when ticket resales, cancellations, or rescheduling create entitlement to reimbursement.
Renovation
fromHomebuilding
3 weeks ago

Pensioners lose millions in solar refund scam

Two UK solar companies were shut down after defrauding pensioners of over £3.1 million using false government-backed refund and grant claims.
US politics
fromThe Verge
3 weeks ago

Why we're going to keep talking about the Trump phone

The promised Trump Mobile phone remains unseen, deposits' status unknown, and continued reporting is necessary because the situation is unresolved and potentially problematic.
Europe politics
fromwww.theguardian.com
3 weeks ago

EU court rules non-alcoholic drinks cannot be called gin

Only spirits made with ethyl alcohol and juniper at minimum 37.5% ABV may be legally labelled gin; non-alcoholic products cannot use the term.
Food & drink
fromwww.dw.com
3 weeks ago

'Gin' must contain alcohol, top European court says DW 11/13/2025

EU products labeled 'gin' must contain alcohol and meet the gin definition: ethyl alcohol of agricultural origin flavored with juniper and 37.5% ABV.
fromSpectrumlocalnews
3 weeks ago

Algorithmic Pricing Disclosure Act takes effect

"It's all about the privacy of the data. And it's a very common practice that the businesses use your personal data. In many cases, without your knowledge, to be able to set prices or target you for advertising material," Ersin Uzun, executive director of Rochester Institute of Technology's Global Cybersecurity Institute, said.
US news
US news
fromBusiness Insider
3 weeks ago

United Airlines says a window seat doesn't need to have a window

United and Delta are accused of selling seats labeled 'window' that lack exterior views; United argues 'window' denotes seat position next to the aircraft wall.
US politics
fromwww.theguardian.com
3 weeks ago

Yes, New York will soon be under new management. But Zohran Mamdani is just the start | Carys Afoko

Lina Khan transformed the FTC, secured major consumer victories, and joins the New York mayor-elect's transition team, signaling challenge to big tech and Wall Street.
London politics
fromwww.standard.co.uk
3 weeks ago

Police issue 2,500 urgent warning to Londoners with dodgy' Amazon Fire TV sticks

Using illegal Amazon Fire sticks often leads to fraud and identity theft, converting modest subscription savings into losses of thousands of pounds.
Travel
fromwww.mercurynews.com
4 weeks ago

Locked out and charged $385 for getting into my Airbnb is that fair?

Documented evidence showing weather-caused lock malfunction should protect guests from liability for repair charges.
fromwww.housingwire.com
4 weeks ago

Zillow faces lawsuit alleging illegal kickbacks in mortgage business

According to the complaint, Zillow pressures agents in its Premier Agent and Flex lead programs to steer buyers to Zillow Home Loans for their purchase mortgage pre-approval. Allegedly, agents who sent more clients to Zillow's mortgage arm for their pre-approvals received extra or higher-quality leads in exchange. If agents in the Flex program fail to send a sufficient number of leads to ZHL for pre-approval, they risk being removed from the program.
Real estate
fromMashable India
4 weeks ago

Gambling Online? Try Turning Off Push Notifications.

Earlier this year, during the college basketball event known as March Madness, the biggest sports gambling apps were lighting up Eden Iscil's phone with notifications. From sunrise to late evening, they kept inviting him to wager on games, players, and teams. But the apps didn't know that Iscil wasn't actually interested in placing bets or winning money. In fact, Iscil isn't a "sports person" and had never gambled on sports before downloading the FanDuel, DraftKings, and BetMGM apps.
Marketing tech
#shein
#microsoft-365
fromComputerworld
1 month ago
Business

Microsoft issues apology for misleading Microsoft 365 pricing plans

Microsoft reversed Copilot-linked price hikes after regulatory pressure, acknowledged poor communication, and offered refunds to affected Microsoft 365 subscribers in Australia.
fromIT Pro
1 month ago
Tech industry

Microsoft 365 price hikes have landed the tech giant in hot water

Microsoft allegedly concealed cheaper 'Classic' Microsoft 365 plans to push subscribers into higher-priced Copilot-integrated plans, prompting an ACCC lawsuit over misleading conduct.
Video games
fromGameSpot
1 month ago

UK Government Cites Concord During Debate About Consumer Protections For Gamers

Digital game shutdowns expose gaps in consumer protections, prompting calls for laws requiring publishers to disclose game longevity and functionality at point of sale.
UK politics
fromwww.bbc.com
1 month ago

Government disappointed by unexpected O2 price rise

Government asked Ofcom to review in-contract price-rise rules after O2 raised monthly prices mid-contract, seeking stronger consumer protections and fair treatment.
Travel
fromwww.mercurynews.com
1 month ago

Carnival charged me a $500 cancellation fee I didn't know about. Can I get it back?

Travel agents and cruise lines must clearly disclose nonrefundable fees and promotion terms before booking; failure may violate consumer protection rules and justify a refund.
US news
fromAxios
1 month ago

Government imposter scams surge amid shutdown

Scammers increasingly impersonate government agencies around the shutdown, driving a sharp rise in complaints and exploiting stressed, vulnerable people with sophisticated, convincing tactics.
Business
fromSlate Magazine
1 month ago

Something Very Unsettling Is Happening at Gyms. It's Only Getting Worse.

LA Fitness repeatedly failed to process legitimate cancellation requests, leaving customers auto-renewed and charged thousands despite certified letters and staff assurances.
Tech industry
fromTheregister
1 month ago

Australia sues Microsoft for misleading M365 users

Australia's ACCC alleges Microsoft misled Microsoft 365 subscribers by hiding a lower-priced Classic plan while promoting pricier Copilot-integrated plans.
France news
fromThe Local France
1 month ago

France tightens up bank rules for loans and overdrafts

France will enforce stricter overdraft and loan rules from November 2026 to curb over-indebtedness and strengthen consumer protection.
Artificial intelligence
fromThe Verge
1 month ago

'Clinical-grade AI': a new buzzy AI word that means absolutely nothing

Marketing terms such as "clinical-grade" for AI mental health chatbots borrow medical authority without legal accountability and can mislead consumers about efficacy and regulation.
#fcc
Food & drink
fromSFGATE
1 month ago

Chipotle to pay $246K penalty for allegedly breaking Calif.'s gift card law

Chipotle will pay $246,000 and create a customer portal after a stipulated judgment over not cashing out gift cards with balances under $10.
fromwww.cbc.ca
1 month ago

$32M case against Ontario developer falls apart at provincial regulator hearing | CBC News

In the biggest case ever brought before the HCRA's discipline committee, Briarwood Development Group was accused of violating the province's code of ethics for home builders by coercing 142 buyers into paying more for pre-construction homes, for which they had already paid deposits and signed agreements, ultimately extracting more than $18 million. The counts against Briarwood were all dismissed or withdrawn last month, after the HCRA failed to prove its case and bring forward substantial evidence.
Canada news
Renovation
fromHomebuilding
1 month ago

Do you have to declare a house is haunted when selling?

Sellers in England and Wales are not legally required to disclose a property's haunted reputation, unless directly asked, under consumer protection and caveat emptor rules.
#digital-fairness-act
UK politics
fromTheregister
1 month ago

Ofcom 'disappointed' after O2 mid-contract price hike

O2 (VMO2) plans up to 40% mid-contract bill increases from April 2026 by exploiting a regulatory loophole that permits rises despite rules banning inflation-linked increases.
fromwww.bbc.com
1 month ago

Wine scam victim's warning as fraudsters are jailed

A pensioner who ploughed 40,000 into a fraudulent wine investment scheme has warned others not to fall for similar scams after three men were jailed. Terry Fleming, 81, from Croxley Green, Hertfordshire, said he invested the money over two years believing he would make a profit, but eventually had to sell the bottles at a considerable loss. Three men who stole at least 6m from 41 victims in the scheme were given prison terms to at St Albans Crown Court on Friday.
UK news
E-Commerce
fromTasting Table
1 month ago

What To Do With Unused Gift Cards When A Restaurant Closes For Good - Tasting Table

Unused gift cards often lose value when businesses close, but legal protections and certain recovery steps can sometimes restore their monetary worth.
fromFast Company
1 month ago

Homeowners are seeing skyrocketing insurance rates as extreme weather worsens. Can this bill of rights help?

As weather disasters become more and more frequent, the home insurance system feels broken for Americans across the country. Now, the advocacy nonprofit Consumer Reports is trying to implement a " homeowners insurance bill of rights " to codify baseline protections across all 50 states. According to a survey from the group, homeowners have seen their insurance rates climb-like Sierra in North Carolina, whose insurance spiked 43% last year, with her provider citing the "increased regional weather risks" as well as Hurricane Helene's impact specifically.
US news
fromBoston.com
1 month ago

AG Andrea Campbell launches reelection campaign

It takes viewers through the "American story" of Campbell's life: from a childhood in foster care and public housing to Princeton University and ultimately to the halls of power. "My own story is proof of what's possible, but yet we can do so much more. We can truly make this Commonwealth a place where everyone, no matter who you are or where you come from, can dream big and actually have those dreams realized," she says in the ad.
US politics
Real estate
fromBoston Condos For Sale Ford Realty
1 month ago

New Massachusetts Home-inspection Law For Home Buyers Takes Effect Boston Condos For Sale Ford Realty

New Massachusetts law bans sale terms requiring buyers to waive or limit home inspections, aiming to discourage house flippers and protect first-time homebuyers in a tight market.
US politics
fromTechCrunch
1 month ago

FTC removes Lina Khan-era posts about AI risks and open source | TechCrunch

The FTC removed three Lina Khan-era blog posts about open-source AI and consumer harm amid Trump administration efforts to reshape agency messaging and deregulate tech.
fromZDNET
1 month ago

I tested the $5 phone 'repair' dongle that promised big fixes for cheap - here are my results

There are a lot of weird scam tools out there. Soaring power bills have made the "power saver" scam devices popular, but the other day I came across another odd one called a "USB Phone Battery Repair Multipurpose Battery Restorer Efficient Repair" dongle. Also: Want to cut your electric bill? Skip these scam 'power-saving' devices, and buy this instead It claims to do a lot, but rest assured, all it does is take your money.
Gadgets
fromAbove the Law
1 month ago

Morning Docket: 10.16.25 - Above the Law

* Law school applications up 33 percent. Or " nearly half" as some lawyers would say. [ Reuters] * Supreme Court's voting rights argument reveals justices more than willing to roll back the law to 1950s. [ Bloomberg Law News] * Michigan State Title IX investigators may have collaborated with university lawyers. [ State News] * The lawyer-to-blacksmith pipeline is alive and well. [ CBS News] * Trump DOJ wastes tons of taxpayer money on frivolous cases, but the costs to the accused matter almost as much winning. [ NPR]
Law
New York City
fromBitcoinist.com
1 month ago

Crypto Gets An Address: New York City Unveils US' 1st Official Crypto Office

New York City established the Office of Digital Assets and Blockchain Technology to guide policy, coordinate agencies, educate residents, explore blockchain uses, and attract business.
fromDataBreaches.Net
1 month ago

Attorney General James Secures $14.2 Million from Car Insurance Companies Over Data Breaches - DataBreaches.Net

NEW YORK - New York Attorney General Letitia James today secured $14.2 million from eight car insurance companies for failing to protect the private information of more than 825,000 New Yorkers. The data breaches were part of a hacking campaign that targeted car insurance companies' quoting tools and stole people's personal information, including driver's license numbers and dates of birth. The hackers later used some of the stolen driver's license information to file fraudulent unemployment claims at the height of the COVID-19 pandemic.
fromThe Verge
1 month ago

California cracks down on 'predatory' early cancellation fees

California has enacted new legislation that aims to limit companies from charging consumers "exorbitant" fees to cancel fixed-term contracts.
California
E-Commerce
fromSlate Magazine
1 month ago

Your Favorite Tech Products Are Getting Worse. Here's How We Can Fix It.

Amazon leverages platform dominance and pricing tactics to create illusory Prime Day deals, exploiting shoppers and sellers and driving consumer backlash.
Gadgets
fromZDNET
1 month ago

This phone 'repair' dongle promises big fixes for $5 - so I put it to the test

The USB phone battery 'repair' dongle is a worthless scam device that contains only LEDs and a resistor and does not repair batteries.
Pets
fromLos Angeles Times
1 month ago

California tightens leash on puppy sales with new laws signed by Newsom

California enacted laws banning online brokers from selling puppies, voiding nonrefundable deposits, and strengthening buyer protections and seller disclosure for pets under one year.
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