"If you ever returned an Amazon purchase and didn't get your money back, you might finally have a resolution coming. Also: I used 11 secret Fire TV remote shortcuts to unlock new features and menus As part of a 2023 class action settlement centered around mishandled returns, Amazon has agreed to send almost $1 billion back to customers -- $600 million in refunds for individual purchases and $309.5 million towards a "common fund for the benefit of Settlement Class Members" (money that will be distributed evenly among every eligible person)."
"Anyone who sent an item back to Amazon after Sept. 5, 2017, and requested a refund but never received it is eligible to get money. The company actually started refunding some of these customers last year, ahead of the court's decision. In some cases, customers got surprise refunds for things they ordered as long as eight years ago, and some received more than $1,000. Amazon attributed that decision to "a recent internal review" where it found "a very small subset of returns that were unresolved.""
Amazon agreed to return nearly $1 billion to customers under a 2023 class-action settlement over mishandled returns, allocating $600 million for direct refunds and $309.5 million to a common fund for eligible class members. Eligibility covers customers who returned items after Sept. 5, 2017 and requested refunds that never arrived. The company began issuing some refunds after an internal review identified unresolved returns, with some refunds covering purchases up to eight years old and exceeding $1,000. Amazon also committed more than $363 million in non-monetary relief to strengthen return and refund practices.
Read at ZDNET
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