"You should email the shop with a formal complaint about the delay and request delivery within an appropriate additional period. It's open to the shop to use a different courier. If the shop cannot agree a new delivery time, you're entitled to request a full refund due to non-delivery of the cover. The shop must refund you no later than 14 days after being informed that you want a refund."
"I recently booked a one-week package holiday to a Greek island with a UK online travel agency that has an Irish-registered office. I paid €125 extra for a room with a balcony and a sea view, but when I arrived at the hotel at 10:30pm, I was told they didn't have any of those rooms left and didn't have a record of me paying extra for one."
A customer ordered a radiator cover and the sales contract included delivery, making the shop responsible for the goods until personal receipt or collection. The delivery timeframe appeared in the website listing and confirmation email, obliging the shop to deliver within the agreed date or timeframe. The customer should send a formal complaint requesting delivery within an appropriate additional period. The shop may engage a different courier to fulfil the order. If no new delivery time can be agreed, the customer may request a full refund, which the shop must issue within 14 days of being notified. A separate case involves a holiday booking where a paid upgrade to a balcony sea-view room was not recorded and the room was unavailable on arrival.
Read at Irish Independent
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