"I've been an Amazon customer for 20 years, but after changing my phone number, I'm locked out of my account because two-factor authentication (2FA) still uses my old number. I've called Amazon six times, sent photos of my driver's license three times, and even emailed executives using your contacts but no one has fixed it. Amazon updated the phone number on my account, but 2FA remains broken."
"Amazon should have either ensured your two-factor authentication settings were updated when your phone number changed or provided clear steps to resolve it. The company's own security protocols require accurate contact information, and its support team should have escalated this promptly. You did everything right: You contacted customer service, submitted documentation and reached out to executives using the Amazon executive contacts on my consumer advocacy site, Elliott.org. I publish the contact information precisely for this purpose."
A long-time Amazon customer lost access after changing a phone number because two-factor authentication remained tied to the old number. Multiple calls, submitted ID photos and emails to executives failed to restore access, and an agent incorrectly claimed account termination. The customer could not order essentials or manage Echo devices while 2FA stayed broken. Accurate contact information is required by security protocols, and companies should update 2FA settings or give clear recovery steps. New numbers can fail to receive verification messages, so customers should keep documentation, persist, and escalate early when frontline support cannot help.
Read at www.mercurynews.com
Unable to calculate read time
Collection
[
|
...
]