I've been an Amazon customer for 20 years, but after changing my phone number, I'm locked out of my account because two-factor authentication (2FA) still uses my old number. I've called Amazon six times, sent photos of my driver's license three times, and even emailed executives using your contacts but no one has fixed it. Amazon updated the phone number on my account, but 2FA remains broken.
If you have access to the phone number or email account associated with your Facebook or Instagram account, try to reset your password by clicking on the Forgot password? link.