CAF Bank, serving charities in the UK, has faced backlash following the launch of its new online banking platform, Temenos Transact. Customers have encountered problems logging in, making transactions, and integrating with QuickBooks. Complaints on social media described the experience as a "disaster," leading to missed payroll and frustrations with support services. An apology was issued, acknowledging these issues, and the bank has committed to resolving the QuickBooks connectivity problem by July 11, addressing customer concerns during the transition process.
CAF Bank's migration to the cloud-based Temenos Transact after years of preparation has resulted in significant customer dissatisfaction due to severe login and transaction issues.
Customers reported a lack of integration with QuickBooks, being logged out, and lengthy wait times for support, leading to claims that the transition was a "disaster."
CAF Bank apologized for the services difficulties, acknowledging issues with QuickBooks connectivity and promising resolution by July 11, more than a month after launch.
The management of the transition has been criticized by other charities, highlighting missed payroll runs and trustees being logged out as areas of concern.
Collection
[
|
...
]